We were waiting for the boat Orange line at Guglie to the airport. We came at 16:00 to get the boat…read moreat 16:14. The boat came full and only 4 passengers were admitted. The crew said to wait for the next boat for 15 min. The next boat came in half an hour and again admitted only 5 passengers, the rest of us left waiting and we're going to be late for the plane. It's a terrible service, no one informed that the boat can be full and the passengers with tickets can be left behind. How can they offer the transport to the airport knowing that people can miss the plane? Don't use this service!

A little confusing to navigate…read more We got on the wrong water taxi by accident! It took us the wrong way we needed to go. Asking for directions was hard too since we don't speak Italian. The employees don't really care if you are on the right water taxi. They will just say "yes" if you ask them where it's going. That's how we got lost. Finally, someone who speaks English (tourist) told us we needed to get off this taxi, and get on another taxi going the other direction. Thank you! How hard was that to help us out and get us on the right water taxi? I feel like the employees should be more helpful. Thank you to that nice lady that helped us! Otherwise we would have been going in circles in the wrong direction, in the pouring rain mind you. We eventually got to our hotel. And were soaking wet from the rain, and being lost. Cold and miserable. There should be better signage and helpful staff. Or maybe English directions? Or staff that care and can confirm you are getting on the right water taxi? Am I asking too much here?