Small front, large hardware store inside Needed a new key…read moremade, 1.80€ a key, while you wait. Take a number near the center counter and wait. Easy to find next to the church. Very competent.

This is a great place to find any household item you may need that you cannot find at the…read moresupermarket. The prices are very fair. Would love to spend some time just to look at everything they have.

This is one of those wow places that once you go in the door you will never forget. Please be…read morepatient unless you are fluent in Italian. The owner was not the easiest to get along with until I finally got someone that speaks English. I purchased one of their scales for my kitchen. It is red and beautiful. Carretti shipped it to me. When the owner found out I was sending it to California he was super excited. Much of their stuff is for commercial vendors but if you want the most awesome piece for your kitchen then seek out Carretti as you will not be disappointed.

Excellent service, a bit overpriced but has what I need in walking distance down town. Convenient…read moreand very helpful.

My wife and I cooked with local B&B owner, Mariangela. Just the three of us, shopping, preparing,…read moreeating and drinking...1030-1430. What a great time...she's very friendly, relaxed and knowledgable about Firenze, Toscana and Italia. Do it!

We rented a one-bedroom apartment from Apartments Florence for 10 months in the centre of Oltrarno…read morein Florence. We are both professionals working remotely, and we looked for a place we could live peacefully and enjoy everything Florence has to offer. It's fair to say, the apartment we have rented was nicely done and had a terrace with a great view. Sadly, for month's we experienced a flurry of incidents involving various malfunctions, breakages, unpleasant correspondences, lack of respect for our privacy, culminating in (completely unjustified) legal threats from AF. Firstly, the apartment was advertised as being 'on third floor'. However, it was in the attic, 77 steps up - so more like 5th floor. Which is clear misinformation. Secondly, the apartment was not properly cleaned when we arrived, it was very dusty, as if nobody had checked it before our arrival, and there was broken glass on the terrace, which we cleaned ourselves. Thirdly, the washing machine was out of order for 2 weeks since the beginning of our arrival. AF took a fair amount of time to fix it and never apologised for the inconvenience. The internet was not working properly for our last month (June) and it stopped completely for the last week all together when we were organising our return back to the UK. AP failed to fix it or reimburse us for the inconvenience. The roof window in the bathroom, not only didn't open from day one, but also was leaking when it rained. We reported it immediately (when we noticed back in September), but it was not fixed until the end of November, forcing us to endure cold water leaking on our heads while using the bathroom. Electrics in the flat were failing through the whole autumn and winter, lights were flickering, the gas alarm beeping, and safety electric fuses going off leaving us without electricity through the night on one occasion. Upon inspection by electricians, melted wires connected to one of the light fittings were discovered inside the wall. AP ignored our enquiry to provide valid EICR (Electrical Installation Condition Report) or Italian equivalent that assesses the safety and condition of a property's existing electrical wiring. On top of that, throughout September, May and June, when temperatures in Florence reached 40 degrees, AC in the flat was barely sufficient. In addition to the above, the manner with which AF dealt with the correspondence and our day to day enquires, was to say at least, unprofessional on many occasions. Despite of us always paying the rent and utility bills on time, replying to all their requests and doing our best to allow all technicians attending the flat, AF did not always show a similar level of curtesy. They did not inform us about the owner putting the flat on a market - we found out by accident when they brought people round in the middle of our working day! Imagine, complete strangers entering your place when you are in the middle of the online meeting! Despite our concerns, viewings continued, the subject of any discount or reimbursement for our inconvenience, was never even considered by AF. Finally, when we firmly said no to someone attending the flat when it was inconvenient for us, they pushed without any scruples threatening us with a legal action. At the end of our tenancy, when we left the flat before the end of the term, we cleaned it spotlessly, paid all final bills before time and asked them kindly to return our deposit asap but were told the contract allows them to be withheld it for another 30 days. When they did finally return it they had inexplicably deducted €160! Regretfully, we would not recommend renting a property through Apartments of Florence.

My daughter had a very disappointing semester stay in the Buontalenti Exclusive apartment. While…read morethe apartment was nice and as pictured in the online photos, there was a MAJOR mechanical disruption in the apartment for over 6 weeks of her stay! A very loud, high pitched drilling noise that CONSTANTLY came from the HVAC unit. My daughter and I contacted the agency over and over, and the noise was NEVER repaired. It truly was torturous. My daughter was given the run around for weeks and weeks and kept being told parts were ordered and mechanics were going to repair the noise. I called and emailed from the US dozens of times and never communicated with the same person. I asked to speak with the owner and this was never allowed. Their attitude was "this is beyond our control" and all we can do is"strongly urge" the owner to repair the noise. At exam time when it became obvious the agency had no intention of helping my daughter, I asked for her to use another nearby empty apartment to study and sleep. At first this request was completely denied despite all she had suffered for weeks. After a few days, they said she would have to completely move out of her present apartment into the new apartment during finals. Mind you, this was with only a week left of the lease. After all of the inconvenience and complete failure to help in any way or offer any solution for my daughter,, I asked for a fair credit on the rent (which was over $3500 a month). All they offered was a $150 credit on the already sky high utility bills. I stated this was not acceptable for the months long unlivable condition, and they seriously did not care and offered nothing else. Please take my advice and do NOT rent from this poorly managed agency. Don't let the nice photos online fool you- if anything major goes wrong in the apartment, they will not follow through with repairs. Several of my daughter's friends also rented from Apartments Florence and also had serious maintenance issues. One friend went without hot water for over 2 weeks. My security deposit also wasn't returned within the 30 days specified in the lease, and I had to contact the agency several times inquiring about the refund. I'm sad to say that this agency seems to take advantage of American students.