Some of the nurses are good, some of the CNA's are good but basically very lazy. They have to be…read moreasked to change the sheets, sometimes they will sometimes they won't my mother went 2 weeks before her sheets were changed. Their food is HORRIBLE! Short people get the best care. If a med aid calls in on a short term house they pull from long term making them wait on their meds. My mother is on meds that need to done at certain times and when they pull the med aids she does not get them the way she should. I have been actively looking for another facility to move her to.

My experience with this facility was extremely disappointing. My grandmother was here for…read morerehabilitation and also has dementia. Throughout her stay, Annie Mendoza treated both my grandmother and our family with very little respect. Whenever we needed assistance, she often rolled her eyes or made us feel like we were inconveniencing her. During my grandmother's two-week stay, she wandered out of her room without our knowledge. We were not informed until the following day. At that point, Annie told us that a family member would have to stay with my grandmother 24/7, which we did not believe was an appropriate or acceptable solution. It felt like we had to fight to get even basic care and assistance for my grandmother. When our requests were finally addressed, they were often met with a rude attitude. We also spoke with the director, Gloria McGinnis, regarding our concerns. Unfortunately, we felt that our concerns were not taken seriously, and no meaningful effort was made to address the way some staff members interacted with patients and their families. On a positive note, Blue and Rhonda provided outstanding care. They were compassionate, attentive, and genuinely seemed to care about my grandmother's health and well-being. We are very grateful for the kindness they showed her. Based on our experience, I would not recommend this facility to families seeking compassionate, respectful care for their loved ones.

The absolute worst care ever. my mom died an early death due to this facility and their gross…read morenegligence. They actively worked against me and refused to provide my mother care when I begged and pleaded. she eventually went septic and died a slow and painful death.

Great place to eat!! Professional service, courtesy abounds, Place is clean and well maintained.read more

Would not use this company again. Caregiver was late, or never showed up at all. No communication…read morebetween the caregivers and management at all. They seemed to actually be surprised when we reported the things that were (and were not) going on with the caregiver. It was our first time with home care, so we had nothing to compare it to, but now can see how really bad it was.

I was very pleased with the staff and my mother's caregiver. She always spoke highly of the care…read moreshe was receiving and was always in good spirits. I would definitely recommend Best In-Home Care.

Shannon D LVN is the best nurse working here! She works nights when patients are most vulnerable.read more

This is an update to a previous review I posted 5/7/2022. I was contacted by the NEW administrator…read moreat Heritage Oaks on 6/3/2022 and the incident of my Mother-in-law's Mother's Day surprise disappearing has been made good. I appreciate being reached out to by someone representing the facility. The resident's families need to be heard and their concerns taken seriously and addressed. I know it was only a pizza but theft is theft, no matter what it is big or small. And for a facility to not even care to try to make an effort to call and rectify a problem was inexcusable. So if you do not think your reviews are read they are. It may take a while to be contacted but if the business cares you will be contacted. I was after I had almost forgotten about making a review.

I could not be happier with the care my husband Don received at this facility I was there to see…read morehow the patients were treated and everyone I saw was nurturing and helpful. Liz was there for me on several occasions. Don passed away in May after 3 years in their care. I was lucky to have found such a wonderful place. Thank you !

Poor daily care to my brother in law, unshaven for weeks…read morewith no fingernail trimming which were dirty so when were baths? No response from DON to check his rt shoulder for had pain and was dislocated. Appears staff would give care when families visited. Staff disinterested.

Carillon is an amazing place. It truly isn't a retirement home; it is a community. Constant…read moreactivities and outings. Plus, the staff really care; they get to know their residents on a personal level. Thanks to this, most employees go above and beyond to do anything they can for the residents.

My wife was discharged after 17 days at Carillon House…read more On her last weekend she had an asthma attack. She was receiving breathing treatments with some medication for treatments. On her last Saturday afternoon, she got worse so the nurse left a message for the on-call doctor at 3 pm. As of the shift change at 7 pm, no doctor had responded. i stayed with my wife until she was discharged at 10 am the next morning. As far as I know the on-call doctor never responded. The nurse on that floor had to call EMS to transport another patient that night to the Emergency Room. My wife stayed at Carillon House for 35 days over a year ago but she will never go back.

very helpful staff and friendly! love how clean everything is! most definitely recommended this…read moreplace to anybody!

Do NOT put your loved one in this facility! Don't let those pretty pictures fool you…read more The problems I encountered included: Bed sores - they refuse to help you prevent them; Medicine - good luck getting it. They give you the wrong meds, not all your meds, sometimes no meds bc someone took the one key home; Aides - 99% of the "care" is handled by them and most are lazy and that's if you get someone to respond to your call light in under an hour; Dietary - if you have special needs, even just diabetes, they cannot/will not accommodate you - the head guy admitted to never hearing of the ADA diet! They lost track of at least two patients while I was there. Also the nurses tell you other patients business. The worst tho is how most didn't wear gloves to check my blood or handle my pills. Disgusting! Edited to respond to Garrison: I just left the facility. I heard the new management fallacy at least 3 times. Also the medical director is in charge of the UMC ER, so when I was taken there and they wanted to keep me the director said I had to go back to Garrison, where I got the raging infection and huge bedsores! I chose to go home (exactly one day before I was due to anyway!) and he had the nerve to say I left the hospital AMA. Not true! You have my number, why haven't you called me?

DO NOT SEND YOUR LOVED ONE TO SOUTHERN SPECIALTY. I would not even give one star for this facility…read morebut in order to leave a review I have to give one. This facility required the full month payment for my cousin in advance so my aunt paid it immediately. My cousin had cancer and the facility could not manage his pain. His doctor gave instructions to transport him to the emergency room via ambulance. When I relayed the instructions to the nurse I was yelled at and told that I needed to let her do her job and that my cousin did not need to go to the emergency room. She stated she had 30 years experience, she's a nurse and she knows when a patient needs to go to the emergency room. That night my cousin's pain was unmanageable at their facility and suffered dearly throughout the night. The next morning the facility transported him to his doctor appointment and the doctor's office immediately sent him to the emergency room. My cousin never went back to Southern Specialty and four months later, my aunt has not received a reimbursement for the days she had prepaid. We have called for two months regarding the reimbursement and have only received the run around. I personally have spoken with Brittany and Raymond regarding this matter and have been promised they would follow up and return my phone calls. Not one phone call was ever returned. As of today, Brittany informed me that the account had been "zeroed" out and I needed to contact corporate to speak with Vivian. Of course, I had to leave a voice mail message. DO NOT SEND YOUR LOVED ONE TO SOUTHERN SPECIALTY, they will not be cared for.

My mother is there the CNA's are lazy and do not want to change sheets or do her laundry. They pull…read moremed aids from the long term house to take care of short term in turn neglect their long term residents. THERE FOOD IS HORRIBLE IN LONG TERM, but good in short term. I am actively looking for another facility for my mother

From the owner: Crown Point at Home, formerly Advanced Home Health, offers the latest medical treatments in the…read morecomfort of home, providing less disruption to life as each patient's health improves. The integrated team works with the physician to tailor a care plan to meet each patient's unique recovery goals. * Same-day patient evaluations * Nurses available 24/7 * Skilled nursing * Diabetes education * Medication setup and training * Enteral feeding * I.V. therapy (per diem IV solution per agency) * Venipuncture * Anodyne therapy * Wound management/Care (KCI Wound Vac Certified) * Lab, X-ray, EKG, Ultrasound * Occupational, speech and physical therapies * Pain management * Social Services