If you like inconvenience, you'll love this place. Very often the clothes are not ready on the pick-up date provided. Three of my last four pick-ups left me without the clothes I dropped off and required me to come back at another time. Extremely inconvenient if you're traveling or need clean clothes for any event. The staff is friendly and the clothes are clean (when you finally get them!), but this business really needs to get more organized. read more

I've had two terrible hemming jobs done here. The first was in 2020. It was a bridesmaid's dress which I asked to hem the week before the wedding. They hemmed the dress above my ankles!! It went from floor length to midi! Insane! The second terrible job was a pair of pants I just had hemmed this weekend. The legs are different lengths!! They didn't even measure! Terrible! I'm so pissed! read more

I inquired about a minor sewing job for a traveler's waist wallet. They said they would get back on the specifics in five days. Since I never heard anything back, I called and found out the seamstress was on vacation. She would back by Wednesday, then Friday, then Saturday, then Monday. AFter I asked that the item be returned, they said they lost it. They would reimburse me, they said. Then they called to tell me they had found it! Since more than two weeks went by with no repairs being provided, I went elsewhere. Several years earlier I asked them to do another minor sewing repair job and the wait was endless requiring many follow-up calls. Beware of anything they tell you about their sewing service. read more

I dropped off a quilt to be cleaned and it wasn't ready when promised. I have since moved and it was to be sent to me. It has been three weeks and nothing. I keep calling the store and they won't even answer the phone. My next call is to the Better Business Bureau. read more

I've been meaning to have a few of my dresses dry cleaned for quite awhile now but did not know where to get them dry cleaned in the nova area since I'm not from here. My friend recommended this place to me so I thought I would give it a try. I was hesitant at first if they would actually be able to get some minor stains off one of my dresses without any damage and pointed it out to them so they knew about it. I came back the next day and was amazed to find that not only did they get the stain out, but my dresses looked brand new and smelled fresh! Would definitely recommend this place to others. Their service is amazing! read more

Betty Brite is a decent dry cleaners option in Arlington. The staff is friendly and work done is good. They do offer a discount if you drop off clothes over $100 (non-men shirt items). The price is on par with the other organic dry cleaners in Arlington so the location may work against them for folks coming over from North Arlington. read more

Got my dress hemmed and came out the way as I wanted. The lady who assisted was very pleasant.

I have used this dry cleaner a few times and have been happy with the service. If you bring in five pieces or more they give you 20% off which helps when you have a lot of items or you go often. You can get same day service but even when you have it there before the cutoff time the woman still says she has to check to see if you can get it at the end of the day. It's kind of uncomfortable. Other than that I am happy with the service and quality of cleaning. read more

Absolutely HORRIBLE! Do not drop off your items here. I dropped off a wool sweater from Free People here and they shrunk it. They offered to try to stretch it out but it was ruined beyond repair (shrunk to about 3 times TOO small). I let them try twice to stretch it out but it did not work. I showed the owner the receipt for the item and asked for them to replace it. The owner said yes but refused to offer me cash from the drawer and instead asked for my address so that he could send a check...I'm still waiting for the check three weeks later. I also dropped off a wool winter coat here to be dry cleaned and they lost the belt tie. HORRIBLE Service and Customer Service and VERY expensive. read more

Please do not come to this cleaner! I used to be valid customer since it was near my house. I brought a white jacket and they returned it ripped, sleeves burnt and the fur on the neck is all burnt. I went back smiling and just asking what happened (the jacket was 400$). They blamed me first, then they insisted this was not the jacket they cleaned but I had the tag. They did not give me the manager's email, phone number. They were SO rude I wish they run out of business! I just wanted them to apologize and be careful next time. I would have been happy with them giving me a 25$ refund (what I paid to get it cleaned- aw sorry ruined) and an apology. I am never going back for sure! read more

Just moved to this area and needed to get some of my blouses and dresses dry cleaned. My friend referred me to this cleaner and they did a wonderful job. My clothes came out odor free and like brand new. Very content and satisfied with the outcome. Also the owner even offered to bring my clothes back to my resident at no charge when I told him I was too ill to pick my clothes up. read more

Awesome dry cleaners. Very quick and do a great job every time (even with toughest stains). Also, they are always nice to our boys and give them fruit snacks while they wait. Can't ask for more from a dry cleaner! read more

Never had an issue with this cleaner. Respectable people, always pleasant with me as long as you're pleasant to them. Decent pricing for services as well, I would definitely recommend them as a local dry cleaner if you live in the Ballston area. read more

I've been here four times. The first two time there were no problems. The third time, a man was helping me instead of the woman who normally does. I brought in the SAME EXACT white shirts for cleaning as the previous two times only this time I also had a pair of pants (army dress blues). Now, all of a sudden, because I had the pants WITH the shirt it became a "uniform" and he tripled the price when I picked it up! When I confronted him about it all of a sudden he couldn't speak english. The fourth time I went there, one of my shirts was burned and a button was broken!!! This place is terrible. I will never go back there. read more

Betty Brite Cleaners is owned by a Korean family, and they seem to have another operation on Clarendon Blvd in Rosslyn, Virginia. I used to go to this place, but the business was inconsistent on its credit card policy. At times they would accept AMEX; at other times, they would not. Also, the lady at the front desk is not very knowledgeable and seems extremely detached from the entire business. The credit card policy must be made clear to the customers. Also, they need to make CLEAR to customers that 20% off dry cleaning is only if you: (1) clearly state your intent to claim the 20% discount at the time you drop off your items AND (2) bring at least 5 items of clothing. Under no circumstances will they honor their discount policy which unambiguously (and as stated in no less words on its huge sign outdoors) advertises a 20% discount with no strings attached. read more

I took a pair of pants to be hemmed in one leg. I realized when I got home after picking up and paying for the pants that the hem was still coming apart so I took the pants back. The man nicely accepted them to "try again," but when I went to pick them up today, I was told by the woman that the hem that was coming undone was in the opposite leg so I was being charged again. I didn't want to argue with them, but I have NO recollection of the other leg's hem having any problems. The store also had not noted which leg needed to be repaired (or if they had, they didn't explain it to me). Instead, I was yelled at and told it was the opssite leg. I think it could have been handled much better. I paid again because I take responsibility for not noting which leg needed to be hemmed, but I won't be going back based on how I was treated. read more

I have used these guys for 18 months, but will be taking my business elsewhere. This place used to be top notch with on-time service and zero lost or damaged items. However, they recently ruined a very expensive dress shirt, admitted fault after 2+ weeks of attempting to 'fix' the issue and only offered in-store credit instead of replacing the shirt. Furthermore, dry cleaning is rarely ready when promised, and they have now lost another dress shirt. If you must use this business, inventory your items! read more

TERRIBLE cleaners! Beware!! They lost 2 of my husband's dress shirts and 3 ties. They asked us to give them a week to look for them, we did, then they asked for another week to check their other store. We did. Then they offered us credit for the missing items which was no good, because 1. Don't trust them and won't use them again. 2. We need to replace the items lost. Then tried everything they could possibly do not to pay us for the items they lost! Finally paid us after arguing with owner, only paid a small amount- we lost money and time dealing with them! Terrible service and terrible conflict resolution- please beware! read more

Great service and outcome! The owner is very welcoming and nice! I am not really a fan of dry cleaning places, but this is the one I would go if I really need it! I would definitely suggest trying this place out! read more

If you would like shirts that are not pressed and contain not one ounce of starch this is your place. They have truly bitten off more than can chew over there. If I wanted wrinkle free laundered shirts I would have the $5 a shirt and do it myself. Massively expensive too. read more

I had been going to this cleaners for years because of the convenient location. Recently their service has slipped, things not ready when the ticket states, misplacing items, etc. Last week I dropped off a brand new dress to be pressed (it had wrinkles from shipping), never worn. I also added a pair of pants to be altered. Upon pick up there were two major issues: they could not find my pants, and the dress was stained all over it and ripped along the back seam. I got the total run-around with the owner. Had to come back with a receipt, which I did, for reimbursement for my dress and also to pick up the pants that they said were at another location by mistake. When I did return with the receipt the owner actually pretended that he did not understand english and was acting out that he didn't know that he owed me the money. Once I said I would call the police to help me he immediately went for his cash register. Somehow he remembered how to speak english at that point. It's a shame that there are businesses out there like this. I gave them my business for years and it took a week of arguing to be reimbursed for their mistake. read more