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Better Painting

4.0 (22 reviews)
Open • 5:00 am - 5:00 pm

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Exterior staining

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Requested services for painting a bedroom. Scheduled the meeting for the quote for 11:15 and no one ever appeared or contacted me saying they were not coming. Incredibly confusing why they would schedule something and never show up. The even sent a confirmation text an hour before. I was early to the appointment and stood outside waiting for 5 minutes before the meeting and 20 minutes after the meeting was expected to start. Even texted the person who scheduled it to get no response. Completely wasted my time. Disrespectful and unprofessional. ETA: Andrew is obviously upset with the review. He is lashing out at me as he does with other negative reviews. He is also lying. I received no calls from either number that contacted me prior, he was not there at 11:10 when I pulled onto the street, he never texted back, and still has not actually contacted me. He seems to have consistent behavior as evidenced by previous reviews. It's a shame he feels as though calling me a liar is beneficial to his business. I've attached screenshots of the proof he did not call me or contact me in any way for his failure to appear today. There are 0 calls around 11. Even if he had appeared early for the appointment as he claims, he was not there 5 minutes before or even at the appointment time, which is still considered a failure to appear since there is a set time for a reason. Additionally if he called me, it wasn't from either company number and no voicemail was left. The better painting call was on Friday not today when the appointment was as Andrew is now claiming.

Just for a few hours!
Zee C.

I'm updating my review from 5 stars to 3 and here's why. At the initial review, not all work was completed, but I was pleased with what had been done so far. They had painted my front door, but not done a good job. They promised to redo it, so I felt comfortable giving a good review. Better Painting forgot about me, and I had to call several times to get the door taken care of. There was one day that I had to cancel last minute because I was ill, but there were also two times that we expected someone and nobody showed up. The second time, I called and the painter came out later, but why should I need to call? When the door was finished, it looked better but not great. The painter told me part of the problem was the paint--that it was a gloss paint and it needed to be a matte paint. I told him that it was his company that bought the paint. Thanks for that. Also, Owner Andrew had personally promised me while standing in my house promised to make some repairs to make me happy. This was after many calls not being returned. Finally, I had my husband call. Andrew told him that the repairs weren't covered under warranty. Yes, but Andrew had given his promise to me, plus we had spent A LOT of money with him so I felt like he could work with us. They also didn't do a good job of protecting some things from paint, as I later discovered. My bedroom ceiling fan is completely splattered on one side with ceiling paint, the bathtub has little splatters all over, and there were other places I had to clean up. In hindsight, I would not recommend them.

Jan C.

Edit, you are an absolute liar. Answers from google review. All pictures taken was after the job was complete. For transparancy to future customers. This was never just a basic paint job. As for the quote, I was given a quote in Sept 2024, you had roughly 4 MONTHS TO REVIEW it and let me know it was misquoted. It was only on the day the work began, the PM Shane asked about the ceiling. He made me show him the quote and then after speaking with you said you would honor it. The other quote I received was a few hundred dollars off. I guess no one knows how to quote a job properly. 99% of this job had no issues. The drywall repairs and taping were part of my quote, besides the ceiling, I do not know what was so extensive about this job. The truth is the team you sent were unqualified to perform the work. 2. A total fallacy on your part, I asked you one time if you were going to finish the job and you never responded. Only when I mentioned a review did you become defensive and accuse me of threatening you. I never once mentioned legal action. EVER. 3. Your communtication is horrendous at best, No one ever suggested I go thru managment or anyone else. I contacted you from the multiple numbers your company contacted me from because it was difficult to get a response before, during, and after the job. If this is all it takes to create confusion, theres a deeper issue here. 4. Your crews had to come back twice to fix and finish their work. This was after being stood up twice. The first time no call, no show. I had to contact the office to let them know that no one called or showed up. The 2nd time you called me 15 min prior to the time you were suppose to be there, telling me you just saw the appt on your calandar. (right). When you offered to come after dinner you were having with your family it would have been another hour and a half. My time is just as important as yours and I had already been stood up. The third time you showed up with the manager and a worker, you both left, leaving me alone with a worker that doesnt speak English. And he didnt finish the work you pointed out would be finished. 5. My claim about a broken window mullion and the items being trashed are not unfounded. Multiple "individuals" besides your crew being on site is an outright lie. The only other person who was there was my boyfriend. He is the one that took the mullion out of the window and handed it to me. I pointed it out to your worker that day stating it was to be painted and put back into the window. You constantly calling me a liar is disrespectful and unprofessional. 6. There were no poor lighting conditions, lights were in place. You continually make excuses and do not take any accountability. As far as signing off on the job. You went to the job site while I was working and YOU signed off on the job. After inspecting what you said was good. It was obvious it was not good. I contacted you within the week to let you know it was not resolved. You never voluntarily did anything, at all. You immediately did nothing. 7. Again, no one reached out, I called the office to let them know I was stood up. 8. The tape that was already coming off was again within that week. It is in the bedroom and there has never been water damage. the problem was it was never replaced in the first place. This house has no structural issues. Throughout this process all I have gotten is excuse after excuse for anything I brought to your attention, or any concerns raised. You lack customer service skills, professionalism, and you definately did not go above and beyond your contractural obligation because my house remains unfinished. The only challenges you and your team faced was accepting a job that is beyond your scope of work. Finally, many items on my quote were never completed much less attempted. no one sanded the door frames. no one sanded all the trim. no one checked for drips and inconsistancies. no one painted a 2nd coat. no one completed taping and repairs as needed. Your contract states you offer a 1 year warranty on all projects, I guess that is a lie too. I was going to have you paint my main house, but that's a hard NO. Moving forward blaiming the customer for everything is not going to help you in the long run. This will now be posted to other media outlets and the BBB. If you consider an honest review a threat, theres good reason. Good luck. (((( BUYER BEWARE ))))

Freshly painted walls and cabinets.
Angel M.

Andrew, the owner, personally performed the estimate for my project. The walls of my kitchen and laundry room were painted as well as some doors. My cabinets were refinished into a beautiful white . Two professionals arrived at my location and we had a firm deadline for completion. The workers assigned to my project went above and beyond to complete my project on time and I couldn't be happier with the results. The younger craftsman, Jacob, was hard working with superior customer service ethics. I would recommend this company.

Kitchen

We are very satisfied with our paint project from Better Painting they were very professonal.

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27 days ago

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6 months ago

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Andrew B.

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1 month ago

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3 years ago

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1 year ago

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2 years ago

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Andrew B.

Thanks Angel!

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Thanks!

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3 years ago

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5 years ago

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5 years ago

Excellent customer service,project management and price. The best painting business I have used.

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4 years ago

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Ask the Community - Better Painting

Review Highlights - Better Painting

“The initial meeting with Andrew was easy and ended with an estimate, so no waiting for days like other companies.”

Mentioned in 9 reviews

Read more highlights

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HBP Painting Contractors - Before

HBP Painting Contractors

(10 reviews)

Fantastic job. Cody, Zach, Todd and the crew couldn't have been more accommodating…read more By normal standards, our job was on the larger scale with every interior room (4500 sq. foot ranch with finished basement) and outside work (front porch entry, window trim and backyard 3 season room). The work was originally scheduled for late April but COVID, as with most everyday life, altered the plans. Teagan, the office manager, worked diligently with us to reschedule the job to a two week timeframe late June/July. For the interior, we selected 5 colors with the assistance of a design consultant included in the contract. Drywall patching and repair was included and Zach even swapped out the front door handles/hardware for us when painting the front door. Cody and Zach were personable, friendly, and listened to our vision of what we wanted to accomplish. Additional suggestions on decorative highlight work from Cody was just icing on the cake. We especially want to give a shout out to Todd, the crew foreman. Todd stayed late to review current day work completed and plans for the next day. He went out of his way to make us feel comfortable and make sure the job was progressing to our satisfaction. We would enthusiastically recommend HBP For anyone looking for painting work - big and small. If you are looking for a company small enough for a personable experience but large enough to do the job, HBP is the one.

Where are good companies nowadays…read more This company was unwilling to meet after hours whenever someone is out of work, which is fine understandable So I arrange to take the day off work when I had a doctors appointment so that the company could come out and provide a quote. Since I had an appointment, they said between 10 and 11 and I said 10 AM then called the office and spoke with a female office staff and told her that I had a doctors appointment so it would have to be 10 and she agreed this would not be an issue. Then when they did not show up at 10 o'clock, I called the office and spoke to the female office staff and she said she would try to call Cody. She called me back and let me know if she could not reach Cody by phone or text. Then at almost an hour late I tried calling again and they sent me this text Completely inconsiderate, considering someone took the whole day off work and they couldn't even notify you and just no-show when they clearly made an error which things happen but to just not show up is completely appalling Edit: yes unprofessional and unpleasant from the start from your end. Especially when your office staff is trying to reach you to communicate and find out an estimated time of arrival due to your customers having other appointments and you not responding to calls or text. So instead of making it right or communicating professionally, you just decide not to show up and waste someone's time when their time is valuable until I followed up. I did not get any response from you, which speaks a lot about you as a person and a business owner.

Five Star Painting of St. Louis

Five Star Painting of St. Louis

(29 reviews)

Grateful for the outstanding work Five Star Painting completed for us over a year ago, we called to…read morerequest their help with a bathroom ceiling and the painting of the front doors of our home. After an assessment of the job by Five Star's, Adam, we received a quote detailing reasonable pricing. The job was scheduled, paint was delivered and we were informed when to expect the painter. The unrelenting heat and humidity caused us to wonder whether having a painter work (inside and outdoors) in the heat was a good idea. Scheduled to arrive at 7:00 A.M., Leroy arrived twenty minutes early to get started. From setting up for work in both areas, to finishing and cleaning up all the prep and protective covering he hung in the bathroom, Leroy completed his work carefully and efficiently. The ceiling in the bath looks wonderful. Two coats of black paint on our front doors have given the doors and our home a fresh appearance and reflect the work of a master painter. Thank you Five Star Painting for your excellent planning and communication. We look forward to calling on you in the future!

There's a portion of interior wall painting that was done very well. Some lines are perfectly sharp…read moreand professional. Just don't hire them to do crown molding on high ceilings. And go over the quotes very carefully. I didn't and on painting day found out what I was expecting was not what the painters had planned. They did work with me and got started. But then needed more money because they needed more paint. Shouldn't the professional know how much paint is required for the job? I spoke to another paint company who was shocked I was asked for more money after they were half way through the job. Do I have the option to say no? Not really, I need the job done. Also the communication between the scheduler and the painting team seems faulty, as I expressed clearly about fragrance allergies causing migraines yet no one seemed to care and arrived with cologne and scented clothing. So 5 star painting please fix that, a migraine is no joke. The photo attached is the "corrected" crown molding ... this wobbly line at the bottom is after I asked it to be redone and it's just getting worse because the guy added more caulk over the mess made before and immediately painted under it. Now I need to hire someone else.

LSL Finishes

LSL Finishes

(2 reviews)

St Charles

LSL Finishes is top notch! If you are looking for an honest, quality contractor this company is for…read moreyou. From start to finish they do an amazing job of helping you through the process and simplifying things to make it less stressful for the homeowner. There was never a time that I didn't know exactly where we were in the project and always knew exactly the costs so there were no surprises. Dan and Aaron are two of the hardest working people I have met and I truly appreciate their incredible work ethic. The subcontractors that they work with are also amazing- through the whole remodeling process I felt heard and everyone did their best to provide what I was asking for. I LOVE our new space and I am so glad I chose LSL for the job. They went above and beyond all of my expectations. I am so very thankful for their expertise in the field, their ability to keep projects moving and their patience and kindness toward me when I added or changed the project scope. THANK YOU!

After many recommendations, we used this company for our living room walls and ceiling. What was to…read moretake 2 days, took 2 weeks. They were suppose to fix nail pops and popping seams. After 2 days the blemishes were still as visible as they ever were and paint was dripped on baseboards, wallpaper and slopped onto adjoining room walls. Monkeys would have done a better job. The owner acknowledged the issues and fixed them himself. Howver, it seemed like he would fix one issue with the walls and then create another. After 2 weeks I paid him and said everything was fine just to get him out. Today I opened a remaining can of paint to do some touch ups myself and a.) He left a roller in the paint can and b.) He has his company stickers on top of the can so that I can't get another can of paint because Sherwin Williams can't see the formula. Run from this company!

Better Painting - painters - Updated October 2026

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