Don't let the fresh new look of this place fool you! This facility is deceptive, unprofessional,…read moreunderstaffed, and neglectful! You or your loved one will NOT be safe here!!

I can not say enough great things about this facility. They were phenomenal taking care of my…read moremother. They have a very caring staff and an outstanding medical director who is incredibly gifted and caring. They really do care for their community members and treat them (and their loved one) as family. They came through for me time and time again. Unlike another subpar facility in town that I had the misfortune of using, Sugar Fork is a great place with wonderful care teams and staff. It's clean, beautiful and caring. I am not affiliated with them and they didn't ask for me to do this. I wish I could give them 10 stars.

This is a locally owned and operated facility. Our family have been customers first of the…read moreindependent living apartments, and now the assisted living facility for over 8 years. We have been so pleased with the staff, the meals, and most importantly the compassionate caring attitude of the owners. While it is located in a rural part of the community, the owners have invested in an organic garden as well as a dozen chickens which provide fresh eggs to their kitchen! How unique! We highly recommend this facility as it has provided consistent and compassionate care to our family.

I have updated the Street View to three stars because upon further thought Primrose many more marks…read morethan they missed. In the scope of things, our frustration there was about the food and none of the other attributes. My father stayed here for almost 12 months. So many things are important when you pick an assisted living community. Cleanliness Professional & caring Staff Safety & the FOOD will address each of these individually. This review will be updated as I complete each section. Come back for

From the owner: Primrose Retirement Community of Anderson offers exceptional senior living with…read moreIndependent Living, Assisted Living, and Memory Care options in a warm, welcoming environment. Located at 1118 W Cross St, our community features spacious apartments and luxurious townhome villas, designed for comfort and independence. Residents enjoy chef-prepared meals, engaging activities, and compassionate care from a dedicated team. With a focus on dignity, wellness, and connection, Primrose is where seniors thrive. Discover why "This is Living!" isn't just a motto--it's our promise

I would NEVER recommend this place! Went there for out patient therapy because it was close to my…read morehome. Doctor sent script, I called ahead to make sure it was ok to come. Went for a week. Monday of second week the called to cancel. No explanation. Wednesday I went for therapy she (head of department) met me at the door. Said my there was never approved so if I came I may have to pay for. Went home, called insurance and was told they didn't need approval. It was automatically approved. Three hours later the head of therapy calls me to say "after 2-3 hours of being on the phone with insurance she got my therapy approved". What a liar!!! All they do here is lie and lie to cover their butts. My mom was just here so I am speaking from experience

My wife and I have both have experience with therapy here. They are personable, reliable and very…read moreprofessional. We would recommend Century Villa to anyone needed therapy services.

I have outpatient care with a psychiatrist that's been helpful in my healing, Dr Bridgett…read moreSkinner-Baker. My first visit was with so much emotional pain & despair but I felt seen & heard with our visit. The staff have been kind. My counseling is in Fishers that are helpful also. I don't know how other people are there but my encounters have been positive.

Do NOT go here! I do not take leaving this review lightly…read morebut I believe this company Is just a way to scam Medicare and Medicaid out of money. I've taken my complaints up the chain of command only to be questioned and bullied. I then had to sign a paper to be transferred and get this...the old counselor I didn't like was the one to pick my new one???? So many things wrong with this way of doing business. This company is based on numbers like a corporation not a healthcare establishment and they cannot keep employees they leave in what appears to be droves. I'm on my 3rd psychiatrist in 2024 bc my first 2 quit. FYI if there is someone responding to this review called "patientexperience@aspireindiana.org or someone by the name of Dehaven " who claims to be the owner know it's a bunch of BS.

If you're thinking about leaving anyone you care about with this group of rude and unprofessional…read morewomen, don't say you weren't warned. They may act nice and professional at first, but as soon as the paperwork is signed and family members aren't around, their true nature comes out. In my experience, they were some of the most downright meanest people I've ever encountered.

Friendly caring staff, very warm and comfortable environment, and a wide variety of activities help…read moremake Muncie Estates a great place for seniors to live. They have many long-term staff members and the administrator has been there over 18 years. They truly love their residents and it's a big family atmosphere.

Ive had 3 grandparents here and they have all been so incredibly happy! The staff is nice and they…read moretreat the residents like family.

I worked here for 6 months before I had my youngest son and it is amazing, family atmosphere. I am…read morestill close with some of my old residents and I love them with all my heart. Which is why I am going back. Even my granny is in Miller's now. It is truly a family place

My aunt lived here the last two months of her life. I visited 20 plus memory care facilities this…read morepast winter. Grand Brook was one of the first and I worried my aunt needed more activity and action during the day. I went with a different place and it will be one of the biggest regrets of my entire life. I moved my aunt to Grand Brook at the end of April. I was desperate and just didn't know what to do and not wanting to make another mistake I spend half a day watching activities and lunch. I kind of just popped in after talking to Mark, who works in community relations. He invited me to come check them out. I fell in love. The people at Grand Brook really do care. The front office staff are all hands on when needed. It's what I liked best. I loved that they jumped in and helped whenever needed. I spent a lot of time there and am regretful my aunt didn't get to live long enough to take advantage of the family like feel. The facility had a home like feeling. She had a large room with roommate and there is a living room area where they gather to watch TV. The dining area is right in the kitchen so everyone can see the chef and see and smell the food being prepared. They always made sure my aunt ate something. She needed a lot of help as the days went on. She wasn't there long, but many of the staff really fell in love with my aunt. There were 36 residents, but I feel like they really give a personal touch. They of course can have staffing issues, but I never felt like it was too noticeable. The CNAs work hard and are always friendly. I realized more staff is better, because they all keep each other in check. This wasn't true at our last place. Several of the CNAs cried with me and comforted me when my aunt died. I spend the last two weeks there 12 plus hours a day and so many of the CNAs would pop in to just check on us. We had hospice, but we didn't really seem them as much. When we needed to move Mark and Karletta, the head nurse went out of the way to help me get my aunt moved over as soon as they could. I visited April 19th and my aunt was in her new home April 26th. No one in our entire 6 month journey from her fall and break of her femur helped us like Mark and Karletta. I will be forever grateful for them. I wish we had moved sooner, but I was worried about making another wrong move. My aunt was just getting settled and enjoying her time. I never worried about if she ate or did she get a snack she liked. I knew she was being well cared for at Grand Brook. The facility has 36 residents. 18 on each side. The activities are on one or the other, but the activity director always made sure everyone was involved and helped people back and forth. I liked if my aunt had made friends she could dine on either side. Usually my aunt was so friendly, but she was really struggling with Alzheimer's and some agitation. But as she she got comfortable she became happier. She liked having new friends. The garden and patio area outside is just amazing. They work so hard and making it beautiful! We spend some good times out there. She loved it outside and I was so happy we had that time. My only tiny complaint was the wifi issues. But I noticed my cell phone didn't really work even outside. It's kind of a weird area. My aunt didn't spend much time in her room anyway. She just liked to have her Alexa and tv hooked up and we were going to look into something, but never got that far. I always made something play and so did the CNAs and that was good enough for my aunt. She wasn't as picky about what she watched later. A lot of family and friends came to visit at the end and everyone really liked Grand Brook. My sisters were amazed how nice everyone was. The CNAs at the last place wouldn't talk to us. They also didn't talk to my aunt. But we never had that issue at Grand Brook. They treated my aunt like a person. They treated us like family. I would never hesitate to have a family member live at Grand Brook.

Trisha activities director is fantastic she is the best director and residents love her she does…read morethe most excited games, parties, elegant snacks and events, taking residents for walks. They love attending activities with her. Residents are safe with her. She's so pleasant and sweet.