I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Purchased a 65" LG TV here in Dec 2024. TV was mounted to the wall in my living room. Unfortunately…read morethe TV came crashing off the wall one Sunday morning at 4:45am. P.C. Richards quickly came to access the damage and quickly installed a replacement TV as well as payed for my painter's fee to repair the wall. They even refunded the installation fee of the mounting bracket. All involved were beyond helpful and kept me informed of the status of my claim during the process. I have purchased all of my audio / video equipment with P.C. Richards for over 40 years in Brooklyn, The Bronx and now Ocean County NJ. I will always be a loyal P.C. Richards customer because of the customer service I have received in the past and recently with this issue.

Very nice and informative workers. I always have a great experience when I shop there. Was very…read moresatisfied with my speakers I bought and my tv.

Repaired and serviced my old Sansui AU-D9. Sounds as good as new. The price I paid was modest…read more Couldn't be more satisfied. Thank you, Jim!

Serviced my Marantz 2285 perfectly. Versus reasonable and excellent communications. I definitely…read morerecommend

All of the workers in there were so nice and knowledgeable about getting our phones set up. We had…read moresome issues with activating one of the phones ( absolutely not the stores fault) but Randy worked tirelessly until they were fixed and was a pleasure to work with. I would go back there in a second and would not hesitate to call with a question. Thanks for making a tough situation easier!

If I could give this location 0 stars I would. Even though it's the most convenient location for me…read moreI will not be stepping foot in here. So I had called prior and made a 12:30 appointment to trade in my phone. As soon as I stepped inside the place had a funny unpleasant smell to it. Additionally, the store just looked empty, soulless, and depressing. I walk in and no one acknowledges me for a good couple minutes and the person who I made the appointment with Randy wasn't even there. I was told he went to pick up lunch. I was like ok, how long can that really take. I end up waiting 25 minutes... no Randy. In the mean time I hear the other associates say the system is down. I get fed up waiting and go to another associate to see if he can help me. Mind you he did not come up to me and see if I needed help while waiting. He tries to help and can't do anything due to the system being down. While this is happening Randy walks in, 30min late. Pays no heed to me because he forgot the appointment, which was made the same day... Randy did not even care, he did not come up and apologize or anything. It's like he spit on my patronage... I proceeded to walk out and say I will never be returning to this location when the other associate asks if he should call me when the system is up. TLDR some of the worst customer service at a store period.

Very good experience , recommend owner is very polite and experienced . Honest assessment of any…read moreissues you may have .

Stopped in here on a whim real quickly before they closed to see if they could fix my iPhone. They…read morehad all the right stuff and fixed it in less than 10 minutes. I never asked the price figuring it might be 100.00- it was fixed and back in my hand and it was no where near the hundred bucks is I anticipated.

I brought my 2018 Toyota Highlander to Sound Auto to have cameras and an alarm system installed,…read moreand once again, Mike exceeded all expectations. This is the second time I've trusted him with my vehicle--he previously installed a stereo system in my MGB--and both experiences have been nothing short of excellent. Mike's workmanship is top-tier: clean, precise, and professionally done. Everything works perfectly, and the installation looks factory-finished. Just as important, his communication is outstanding. He keeps you informed every step of the way, explains your options clearly, and genuinely cares about doing the job right. It's rare to find someone who combines technical skill, honesty, and great customer service the way Mike does. I'm extremely happy with the work he's done and wouldn't hesitate to return for future projects. If you're looking for high-quality automotive audio, security, or camera installations in the Hamilton, New Jersey area, I highly recommend Sound Auto and Mike. You won't be disappointed.

Based on Sound Auto reviews on Yelp and Google, I decided to have Sound Auto (Mike) install my…read morerearview mirror dash cam. After visiting the shop and meeting Mike, I was impressed with his honesty and approach during the sales process. We agreed on a price including any other possible extras, and to his credit, that's exactly what the invoice came to. It took approximately 2-hours and I decided to wait. All along he kept me posted on the progress, and in the end, it came out looking like a factory install! Nothing was out of place, the wires were hidden properly and everything worked as it should. In this day and age of ordering "online", it's rare to find a local business (especially in his line of work since so many closed beyond the pandemic) who does exactly as they promise. Mike is a stand-up guy, and his work is top-notch. From a pricing perspective, you could find "cheaper", but in the end, if you want something done right, you get what you pay for. I would highly recommend Mike and the entire Sound Auto team for any auto electronic installation requirements you might have. Get it done right the first time...go see them!

Prompt service…read more Professional staff. Repair done on time as stated when device dropped off for repair.

What nice guys! I…read morebrought my PC in there, because I had an issue with the charging outlet. PC fell on floor and snapped plug, part of the adapter was stuck in the PC. He took the PC to the back got the piece out that he needed to get out and clearly explained to me, I should go get a charger and make sure it charges prior to him doing any work on the computer. I did and now it works. There was no charge. ( i'm PC illiterate, so they could've said anything they want it to me ). That will be my go to place if I have any more issues with my phone or any kind of electronics.