...and here's the rest, posted in it entirety, unedited…read more...
Owners response to customer review:
I must say that I agree with you on how this has become a unfortunate situation. When I had originally completed your home back in August of 2011, you had said that you were very pleased with the completed job and our crew. We had informed you then both verbally and in writing of your 10 year warranty . That is why I was a little shocked when I had received a phone call from the office saying that you needed a call back. When I had called you, you had explained to me, that you had another roofer fix a problem around the chimney, that I did not know existed. You told me that the other roofer, that was there to do chimney work, said there was holes in the flashing that occurred from our company's workmanship.You also told me that you paid him to repair the flashing. You then kept asking me," How I was going to compensate you". I take a lot of pride in my workmanship and in our customer satisfaction. Here at The Cutting Edge Roofing, our customers are always #1. I wish you would have picked up the phone as soon as you thought there was a problem so I could have come by personally to take care of it. As for the phone call, I never yelled at you, I did however, firmly tell you at the end of our conversation, that I would not now, nor would I ever write you a check to compensate another roofer, to fix work on a roof that I hold a warranty on, and that was after you had told me, that if I did not compensate you for the other roofers work, you would leave my company a bad review on HOMESTARS. You did not take any before or after photos of the flashing the other roofer claimed had holes in it. You really can't just expect me to take another roofers word for it.I had also asked to come by and take a look at the roof, and the other roofers work. You told me that I was not allowed on your roof or your property. I would never have disputed the warranty for any roofing issues. I would not however, pay another roofer to fix any problems associated with our workmanship. I had also given you an example: If you have a GM car with a full warranty and it needed to be fixed, would you take it to your local mechanic and send GM the bill? I don't feel that I was unprofessional, or out of line on this as I feel you never gave me or my company a fair chance to prove our loyalty to you, our customer.
Rebuttal response to the owners response - of course you would try to hide the FACTS as they stand and were presented. Of course you would. No worries, the truth has been honestly posted and I have done nothing wrong, MY conscience is clear. You go right ahead, keep digging your hole and throwing your tantrum. I have no worries for having alerted the public to what actually occurred. And your statement DOES actually contain several inaccuracies.
Since it is my right as a consumer to ensure that the record is indeed accurate, following are the accurate corrections to the words fabricated into my mouth by the owner of this company:-
CE stated: "How was I going to compensate you?" - my exact words were "What are you going to do about it"
CE stated: - "I never yelled at you" - I in fact am not in the habit of asking people to stop yelling at me if they are not yelling at me.
CE stated:- "...that I hold warranty on..." - actually it is the homeowners roof paid for with the homeowners funds and the warranty provided does NOT state that it is binding on the homeowner to only go to the roofer if there is a problem; the problem was remedied as the result of an emergency and because the other contractor pointed it out then and there and would not have done so if it was not a problem; plus that contractor was immediately available to remedy the issue which I appreciated.....
CE stated: "I had also asked to come by" - actually you stated what I have already reported earlier. My exact words were in fact simply and only "No you wont'".
CE stated: ".you told me that if I did not compensate you for the other roofers work, you would leave my company a bad review on Homestars." - my exact words in fact were "It sounds like you're not prepared to do anything", followed at the end of the ongoing tirade by the CE owner with these exact and precise words from my own mouth: " You know what, I gave you a good review on HomeStars and now I'm going to have to go back and change that".
At which point I terminated the call because the CE owner was continuing his unreasonable tirade and I am not in the habit of being disrespected like that by contractors.
The fact that the owner would fabricate falsehoods into my mouth tells me quite a lot.
This is the true and accurate record, along with what I already accurately reported earlier.
