Traveler warning - Florence, Italy Today I exchanged US$200 at Best and Fast Change in Florence and received only €113.55. I was not told the exchange rate or the commission before handing over my cash. When I realized how little I had received, I immediately asked to cancel the transaction, but the request was refused. I called the police and was told that if I wanted to pursue the matter, I would need to file a formal complaint at the police station. Please always ask exactly how much you will receive before handing over your money, and get the exchange rate and all fees in writing. This was my personal experience. I hope it helps other travelers avoid an unpleasant surprise. read more

Ripped me off. Coming off an overnight flight, fast talking clerk gave me 380 euros for 600 us. I don't know how to get my money back

It's a scam! 200$ exchanged for 120€ They steal your money. Be aware! When we asked to cancel the transaction and cancel the exchange, the representative refused and said she couldn't do it. They steal from tourists. read more

I used this company in Rome. I gave the agent a $50 bill and received back 27.70 in EUR. Almost a 50% loss. I hope by writing this review others can be spared. The problem is you really don't realize this until it's too late read more

I was ripped off For $120 I received 77 euros The exchange rate was 1.10 I don't notice until I was gone I wasn't sure of the exchange rate Is that a service charge?? read more

Best and fast change Espana puerta del sol 12 in in madrid is scam rip off dont go here they steal your money they dont mention rate verbally after they make you sign they charge very high commission 30% i exchanged 300 us dollar they gave 200 euro i told this is not what we agreed they said you signed rip off government spain should close the business dont go there yyyy read more

Best AND Fast Change - Florence, FI

THEY ARE SCAMMERS!! Do not go to these prior they rob your money if you do not speak their language and refuse to return your money we gave them $200 and before we even signed they refused to return our money. read more

POST office NO FEEs for exchanging money . No hassle no thieves like the ones that work in the RED kiosks called Best and Fast because its best and fast for them to rob you . I rate this scam place Zero stars. read more

Rip off. Charged a lot of extra hidden fees with no explanation on the receipt. Scammers

Do not change money here, total rip off, they finish the transaction then you see how bad you got ripped off, then they won't refund. read more

Best AND Fast Change - Advertise a reasonable exchange, then screw you on major transaction fee. Slight of hand rip offs - Florence, FI

See all

DO NOT exchange money here. These people are thieves!!!!!!!! Convince you to change money for a better deal without telling you they are charging an additional 20 percent on ever dollar you are exchanging!!! Horrible service. Robbing people left and right! read more

they are in the business of robbing! disregard the exchange rate they post, your getting stolen from regardless. I exchanged $100 USD and got 59 Euros in return. when I tried to dispute it she said the transaction had already gone through and she explained it to me, WHICH SHE DIDNT. don't go here. and please warn people to stay away. read more

Ti fregano di brutto. 27 per cento ti prendono ! Don't go to this place. They are scammers! Even if their business is in the airport, don't go there. read more

Best AND Fast Change - Scammers! - Florence, FI

this place is a scam. do not exchange money here. we exchanged $100 us dollars here and received $58.80 euros. they charge a feee, but that is not posted anywhere except for a small print piece of paper to the side, which was pointed by this woman after the transaction was done. she refused to undo the transaction. read more

See all

Crooks at this place they charge crazy fees be careful ... Go to post office no fees ..

Watch out!!!. This Best and Fast change kiosk which you easily see them all over Italy are big crooks, with a license to steal your money, very trickily and sure they are unscrupulous people work for a crooked company. I lost 36£ in a few seconds when I change a $100 to Euro. I did ask the cashier how much I would get for $100, he said 95£ but he gave me just 59£ - when I refused to accept that change, the cashier said NO refund as I bought perishable food, not dirty currency. I called the Carabinieri and they try to void the transaction but the Cashier refused. So I went to the Carabinieri station and filed a report, but still, I could not get my money back, that country is corrupted from the little person on the street up to the biggest head .....WATCH OUT THAT CROOK COMPANY IS AFTER THE TOURIST. I advise the American people to report that company to yelp.com and Tripadvisor.com Prof. Dr. Luigi Pavone www.luigipavone.com read more

See all

If you could give zero stars I would. I asked for a reversal of my cash transaction and he pointed to the tiny sign at the bottom. If you are desperate go here. Otherwise check yelp reviews for a legitimate exchange. My fees came out to almost one third (1/3) loss to this outfit. read more

Total rip-off! Their sign said 1.24 but the gave us 1.6 with no explanation. It works out to 25% "commission" which is outrageous! I felt like an idiot but thankfully only changed $400.00. Other exchange kiosks at least admit to a 13.9% commission which is bad enough. These people should be avoided. read more

Absolute horrible scam! They lie to you and tell you you're going to get this cheap rate. Lady said she's cut me a special deal if we have her $1000 USD or more. Rate was to be 1.15. She gave me a sheet saying we only get $689 instead of $870, and I told her that was incorrect and we don't agree. We didn't agree to sign any paperwork and she refused to give us our money and said too bad, we can do this in Italy. The police are in on it too, they receive kickbacks. TOTAL SCAM!!! You should run from best and fast money exchange in Italy, overall it's a very corrupt country still.... Italy has Great gelato and food but don't get deceived this is still a 3rd world country, you could never do this to someone in Germany, UK, United States, etc. They did this to us in Venice, Italy. Please AVOID THEM AT ALL COSTS! read more

Can I give no stars ? Definitely there to take advantage of tourists... told my husband a flat fee and we asked about a % and they confirmed it was only a flat fee of 9.90. Once they took our money they only gave us back 80% after conversation plus the 9.90. Just Waiting to steal from Americans do not go there!!!! read more

Yes, today I exchanged 300 US dollars and received 216,65 euros. Exchange rate is 1.06 euros per dollar. They took 90 euros more . Robbery to the max, praying on tourist. Terrible business. Italian police should protect the tourist as well. read more

It is a robbery, not just a scam. They charged 19.9% of your exchange money, and then charge 9 euro (yes, 19.9%m which means, if you exchange $100, they will get the money fewer than $70 worth of euro). The staff also showed an extremly bad attitude, scolded at me and my girlfriend when we try to argue with her. Please don't exchange money with them, and please spread the words to your friends and family who wants to visit Florence! read more

Scam. Scam. Scam. She said she needed to see our cash before she could tell us if she could convert it and before she knew how much it was worth. As soon as the money goes to her she wouldn't give it back. Massive fees and charges. Stay away. read more

Used The Exchange place called Best and Fast @ The Venice airport. Well, I found the attendant to be rude due to my not using Italian. When speaking to him. Then he proceeded to think he was helping me by ripping me off by using his service. For receiving 300.€ off my credit card it costs me $388.60 on my card. In which I found out it's not an extra charge for converting. Just a charge for pulling out cash. Ugh, why can't people just be cool and honest. I hate that yelp has me giving any rating. When a rather give no stars. Damn Him read more

Best AND Fast Change - Florence, FI

See all

Scammers don't ever use them. They will charge a flat fee plus commission.

I wouldn't even consider using them in the future. I gave them $100 US and per the large sign above the clerk's head was expecting about 87 Euros. He hands me 52 Euros. When i asked him about the sign above his head, he referred me to a much smaller, rotating sign way at the base of the large sign, and that smaller rotator advised periodically that they charge outlandish commissions. So basically a bait and switch. I think they sit in a protected cage not so much for thieves coming at them, but to protect them from irate customers. This outfit is swarmy. The taxis take credit cards if you need to get out of the airport. read more

Do not go to this place.big scam.they hid the cost and percentage. When i gave the money they say still wouldn't say the cost untill it was finalized in the computer .i asked for my money back they said no. read more

the worst place to exchange money. absolute rip off. rude. I did not sign. would not give money back. SCAM

This place is a total scam!! She lied to my face about the fees and what the exchange was. I am a total idiot for not following my instinct and walking out of there. Instead I ended up with $347 euros after handing her $525. Why did I do this to myself?! read more

Best AND Fast Change - Florence, FI

They are a ripoff. They don't tell you about their fees and commissions. My daughter used them and I immediately went back because it was not the rate quoted. The girl pointed to a sign that mentioned their fees and said we should have known. They are misleading and therefore dishonest read more

This is a SCAM. They charged me 40 euros extra for a service charge that they didn't tell me. It said 188 on the ticket and he's like that's how much u are getting and I'm like I asked for 150 he's like that's the standard and I'm like ok. So I'm expecting to get 188 yet I got 150 and so I got pissed. So he charged me 210 US dollar for 150 Euro. It's ridiculous. He also wouldn't give me my moment back. Who can I report this to? read more

Scam scam scam! This place is horrible they hide commission they take your money then they deduct all their fees which is 20% , I ended up calling the police on them but they were not helpful spread the word and make them go out of business because they're bunch of fraud and scammers read more

Arrived in Bari and needed to obtain Euros so quick stop...total ripoff! Do not use this company in any location! Exchanged at 1.62 when rate was much much less! read more

They are a scam. They don't tell you about hidden fees. They claim an exchange rate to me of 1.192 according to their digital board. What they ended up paying out was equivalent to a 1.62 rate after their fees. It's a total ripoff. DO NOT COME HERE read more

Rip off!! Thieves! ! They have no shame charging €300 for $1000 exchange as a fee. They take advantage of foreigners. RUN AWAY!! When I called to complain the smart ass wouldn't give me his name and told me it was not his fault and that they have to charge because they're in the airport. I hope they get closed down!! Their FEES are ridiculous. read more

I got cheated by Best and Fast Change as well. I exchanged 60 pounds only to get 44.55 Euros back. How absurd can this be? Apparently, they charged me 22.17 Euros for using their money-changing services. Please avoid them at all costs. read more

Rubbish and disgusting thief! We exchanged 500 eur with 500 pounds, and they did't tell us about the truth. Liar! Never go there!

I was ripped off by this place too, the office near the ponte vecchio. The woman kept talking the whole time to distract me from her charging very high fees. She refused to reverse the transaction when I complained. BEWARE! read more

This place was a scam. A lot of hidden commission not disclosed before the transaction. STAY AWAY.

All the reviews are true, these guys are thieves. They have 3 locations in Florence and they're out there to rip off tourist as much as they can. After carrying dollars around Europe we decided to exchange it to the Europe just to empty up our pocket. They could've told us they charge 40% to convert it into Euro if under a certain amount. After we saw how little we got we told them to cancel the transaction but they refused to. This place is not doing business ethically or honestly. No wonder their competitor across the street have a long line and not even a soul at their venue... Business like this would die fast if you're out there to scam people and not making an honest living. read more