I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

Stopped in to get my sterling silver necklace looked at since the clasp broke from the chain. Peter…read morefixed it up for no charge in about 2 minutes. Great service!

Came in on a Saturday afternoon for two watch battery replacements- a men's watch and a kid's…read morewatch. We were quoted $34.99 EACH and $39.99 if we wanted the 5 yr warranty. That's pretty high if you ask me, but that's what we get for coming to Opry Mills. We opted to skip the kid's battery replacement because we could buy a whole new watch for that price. We got the men's watch battery replaced and it took about 20mins. We had some questions about the waterproofing and the lady wasn't very friendly and acted annoyed. Overall, their price was high, they got the job done, but for that price we would have appreciated better customer service.

I dropped off my wife's $4,000 tennis bracelet because she wanted to wear it for her birthday…read moredinner tomorrow. The bracelet only needed two original links reinstalled, and I provided the exact links that had previously been removed, including the diamonds. When we picked it up, we immediately noticed that the bracelet is now missing a diamond. I have photos of the bracelet from three days before it was dropped off, and those photos clearly show the diamond was present. The bracelet has only been worn a handful of times, so this is extremely concerning. The quality of the repair is also unacceptable. The added links appear to have been quickly soldered together, and the workmanship looks very poor. The individual links no longer move independently, which means the bracelet doesn't flex or curve naturally around the wrist. The solder joints were not properly finished or polished, and they were left rough and obvious. In addition, the bracelet is white gold, but there was no apparent attempt to rhodium plate or finish the repaired area so it would match the rest of the bracelet. The repaired sections stand out immediately and do not look like a professional repair on a piece of jewelry of this value. To make matters worse, we were then quoted $200 for this work. This bracelet means a great deal to my wife. It was her dream to own a tennis bracelet, and it holds significant sentimental value. She was excited to wear it for her birthday, and now she doesn't even want to go out because she's so upset about the condition in which it was returned. I am extremely disappointed and frustrated. This represents a substantial investment and hard-earned money. At this point, I am hoping your business will take responsibility for these issues and make this right.

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Over the many years we have lived in Hendersonville we have dealt with several different jewelers…read morebut absolutely none as personable, professional and with a knowledge of what is possible in ring design as Davis is. We were apprehensive at finding a new jeweler. Not now. We found the best in the Hendersonville office of Service Jewelry & Repair. Thank you Davis Carr.

great place to get rings and chains, big selection. I will not go anywhere else, the best jewelry…read morestore in Nashville and a they are a very fair price

I took a watch in to be repaired in November 2025. After several weeks I received a notice that…read morewatch was ready to pick up. I went to pick it up and they couldn't find it. They searched for about 30 minutes and I told them to call when they find it. They called me on my way home. I got it a couple days later. It is now March 2026 and the watch quit working. I'm trying to get my watch back to them for repair and they would not call me back. I have asked for them to repair it again or refund my 120.00. I went to the store afternoon of Mar. 10 and they wouldn't let me in the store. After many calls and they will not return my calls. Beware of this stores sloppy work.

Always friendly and great service. I keep going back as they know what they are doing. I highly…read morerecommend the Cool springs Fast Fix . Thank you! Andrew Fast work on battery replacement. I come back in one hour and my watches are ready for pickup. Fair prices.

Annie and Jennifer were friendly and awesome. I've come here for various repairs on watch watches;…read morereasonable prices awesome service highly recommend recommended.

Dustin provided me with excellent guidance in helping me re-design some of my jewelry. He is a…read morepleasure to work with and his enthusiasm for sharing his creative expertise and design ideas are so inspiring! I love the suggestions he provided! He also replaced some old screw back earrings with updated posts and I was happy to see that they are a very secure type of post that can't be lost easily! Excellent work and attention to detail, highly recommend!

Fabulous selection of estate jewelry! Great range of pieces and prices. Everything from classic to…read morequirky, but definitely leaning towards more unusual one of a kind finds. Super knowledgeable sales person. Thanks, Dustin!

The staff here is very professional, and they go way out of their way to accommodate you, and if…read moreyou need any jewelry repaired, Bundy's is the place to go, you will be satisfied with their work.

i Love these men. They do it all... They Keep my engagement ring happy & replace diamonds when I…read moreknock them out & she's sad (I'm horribly tough on jewelry); they add charms to my bracelets when I find new ones; they helped me design a ring & made it for my hubby anniversary gift; and they're super sweet to work with!

Super nice staff! Brought a watch in to have it resized and it was super quick and easy. Would…read moredefinitely recommend!

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

Absolutely the most rude jeweler in town. Came in to ask questions about diamonds and he refused to…read morehelp answer any questions and just said he can't help or give me any answers. Just denied, denied and denied. Asked him if he could help me understand the difference from sales from 2010-2021 and he said he could help me and didn't know. I asked him how long he has been in business since, and he said the late eighties yet said he couldn't tell me anything about the business and prices. I thankfully went down the road and had a greater and sweeter experience. Not worth going here. Only want your money not to help in education. I wish I would have listened to other people's reviews before stepping into this soulless business.

2015 me and my future husband at the time wanted to look for wedding bands we walk in the store…read moreasked to look at some ring and they wouldn't let us even see the rings out of the case let along touch the rings. 2021 I received a watch for Christmas and it broke I sent my husband to the store so see if he couldn't purchase a pin for the watch I broke and they made him feel uncomfortable yet again ! They question him on how he obtained the watch he had on !?! He only asked about a pin for the exact same watch. But I guess it's our fault we wanted to spend money at a store that doesn't like BLACK PEOPLE! Thanks Zales for treating us the Right Way !

I have dealt with jewelers for over 30 years and am so fortunate to have the Hancock's Premier…read moreJewelers. I first started when we moved here to get a simple battery for my watch. They have two types, a standard type that you'll wind up replacing (like normal) usually once a year. Then they have a LIFETIME watch battery, for a little extra, that they will replace for as long as you own the watch! We had some family diamonds that my wife wanted to turn into earrings and a pendant, so she met with John Hancock and with in a couple of days, she had a beautiful set. We finally are looking for a new wedding ring for her. Ashley Hancock and John both took over an hour to meet with us and consult with us. The beautiful thing about Hancock's is that you never will feel "pressured" as John and Ashley don't try to get you out of your comfort zone. Be open and honest with them and they will completely work with what you want to do. The selections they have are absolutely beautiful and creative!

The Hancock family is clearly proud to serve the local community, and they have done so for many…read moreyears. John and Ashley are alway there and happy to help. We purchased a gorgeous and unique bracelet from them, as well as matching rings for the girls in our family. Trust is tantamount when it comes to purchasing jewelry and I feel very confident here!