Avoid Regus Virtual Office at 6701 Koll Center Parkway, Suite 250 in Pleasanton, CA…read more
I cannot express how disappointed I am with the shocking lack of professionalism and outright disrespect I've experienced at the Regus Virtual Office located at 6701 Koll Center Parkway in Pleasanton, CA. What started as a promising and affordable service has quickly turned into an absolute nightmare. If you're considering using Regus for your virtual office needs, I strongly urge you to think twice.
I initially signed up for their Virtual Office plan at $49 a month, which seemed like a reasonable deal given that I was told I could receive mail at the office and even use the common areas if I needed to work. Everything was fine--until recently, when they raised the fee to $99 per month. To my surprise, they also suddenly revoked the access I had to the common areas. Without any prior notice, I was told that the only service included in my membership was receiving my mail.
The way I found out about this change was completely humiliating. I was working in the common area as I had done many times before, when the front desk worker approached me and loudly questioned me about my membership--right in front of everyone in the suite. I explained that I was told the common area was part of my membership, but she insisted I leave immediately. To make matters worse, she didn't question anyone else using the space, which made it feel like a direct attack.
I called the membership support line to get clarity, and the person I spoke with was condescending and unhelpful. He told me, "Well, the person who told you that was probably just being nice, but that's not part of your membership, so you need to leave." No apology, no explanation, just a cold dismissal. It was as if my concerns didn't matter at all.
But the incompetence didn't end there. On a separate occasion, I drove over an hour to pick up my mail around 2:15 pm. Later in the day, I found out another mail delivery had come at 4:15 pm, and since I was still in the area, I went back to pick it up. The same front desk worker, who had already given me trouble earlier, told me, "We don't check mail until the next day." I explained that the mail had just arrived and asked her to kindly retrieve it since I was already there. She refused in the most stern and unaccommodating manner possible.
In short, my experience with Regus at this location has been nothing short of appalling. They have raised fees, apparently altered the terms of their services, and treated me with complete disrespect. I am beyond frustrated by the lack of communication and the condescending attitude of their staff. It's clear to me that customer satisfaction is not a priority for Regus.
If you're looking for a professional virtual office experience, do yourself a favor and avoid Regus. There are far more reliable, transparent, and customer-focused options out there. Regus has shown me nothing but poor service, lack of respect, and a blatant disregard for their customers' needs.
