Hey, this is a great place to stay in Berlin. If you get the executive lounge access, and plan it out right, you can basically eat for free (very good food for lounge) during your stay! I love this hotel! read more

The hotel is very spacious and what you would expect from a nicer Marriott. We stayed for 5 nights in December. The hotel is near several embassies. It is walking distance to the Brandenburg Gate and a shopping center with several places to dine or buy groceries. Everything is accessible by bus or train. Breakfast at the hotel is expensive and they start clearing the buffet at 1030 which we did not know. I would stay at this Marriott again. read more

I usually don't write reviews because I only commit to the hotels that I stay in. I am currently an Elite member of the Marriott Hotel and an Aldon member at the Ritz Carlton. However, my recent experience at the Berlin Marriott Hotel (Potsdamer platz) has forced me to write this review, where unfortunately I must criticize the professionalism of the staff. My husband and I had checked in on Sunday evening and were given the room # 971. On Monday night, I returned to the room at 10.19 pm and put away my handbag, watch, jewelry and other accessories and went to take a shower. My husband was in the lobby at that time. When I was taking a shower, I thought I heard someone come into the room and I figured it must have been my husband. I was in the bathroom for around 20 mins. My husband came in around 11 pm and called out to me at which point I was already coming out of the bathroom. We went to sleep that night. The next morning when we woke up, I noticed that one of my rings was on the floor near the bed. I looked around for my watch (an expensive Rolex, a gift from my husband) but couldn't find it. Neither could I find my diamond ring (2.5 karats). When I told my husband, he called room service to inquire about the items. In the meantime I realized that my wallet and handbag were also missing, which had all my credit cards and 500 euros. At this point, I was panicking and we went down to the reception where the manager talked to us and called the police on our behalf. I have been informed that the police is going to investigate the matter. However, right now, I am still getting over the shock. More than the loss of valuables, i am more traumatized by the fact that someone had entered my room while I was showering in a 5-star hotel that boasts about security and service. If I had come out to see if my husband had entered the room, I may very well have been injured. In fact, it is also the violation of my privacy that has traumatized me. I have never experienced anything of this sort, especially at a high quality establishment such as this hotel. I really hope that the hotel has security footage of who may have entered my room and I hope they share it with the police, although they didn't show it to us. Moreover, I was deeply hurt by the reaction of the staff when we informed them of the mishap. While the manager was courteous enough to call the police, he did not extend any condolences on his or the hotel's behalf. Rather I felt like they were not taking this seriously at all. The least I would have hoped for was some effort on their part to find out what happened or offer to look at the security footage to see what happened. It appeared to us that he was shifting the blame on us for not locking the door properly. I mean this is no Airbnb or a cheap motel, this is the Marriott hotel, an international chain of hotels boasting world-class service. If we cannot expect a simple apology for a robbery, what should we be expecting from the staff of a 5-star hotel? I am now having my own share of anxiety and issues. But this incident has traumatized me to the point where my husband, who was in Berlin for work, had to drive me back to Frankfurt because I was too afraid to travel alone. I felt physically sick and emotionally wired to the point where I had to take meds to relieve the anxiety, per my physician's prescription. This is certainly no joke and it was compounded by the victim-blaming attitude of the manager of the hotel. If the staff cannot extend their courtesy to a troubled human being, one must question how exactly the hotel is training them to handle their clients. I honestly hope that the hotel authorities consider this incidence and their staff's treatment of the situation and towards me, so that no other guests in the future have to suffer similar emotional trauma. There is no way left for me to return to this hotel in the future. read more

Great hotel with a really good American steakhouse in it. We went here for the New Years dinner and the food was fantastic. Haven't stayed in the hotel yet but will eventually. I have never been disapointed with Marriott in the States and this one looks pretty amazing inside. read more

Best hotel in ages. Super nice staff and insane breakfast/brunch!! And served from 7-15. Book it!

Very efficient and we'll run operation. Spotless and very nice decor. Even the desk clerks are running with typical German efficiency. If that is what you seek in a hotel this is the place for you. If you are more like me and desire a little more of a warm and welcoming attitude note that this is not the place for you. I am lifetime Platinum with Marriott but I must say the front desk staff has to be the coldest I have ever encountered. Hire some human beings already and ditch the robots. The concierge staff I the other hand is fabulous and made me feel right at home. Maybe I will just do online check in next time. read more

Beautiful modern hotel with decent location. Train station $10 taxi. No 110 power source not even a converter. The executive lounge looks like a bus station cafeteria, tables & chairs stark & not comfortable to share conversation with other travelers. They brought out food exactly @ 5:30 in crockpots. Did not feel special at all like I'm sure Marriott would want executive travelers to feel. concierge left @ 6. read more

Most unpleasant Marriott experience after having spent many years staying in Marriotts around the globe as platinum elite. Here is why: - the clerk at the front desk refused to put in my rewards number, stating it was company policy as the room was booked through a third party (I was aware of not getting points for the stay, but the lounge would have been nice) - we were made to wait for an hour for a room. The claimed the hotel was fully booked (yet strangely empty) and they needed to clean the room first. When we got in the room, there was a letter on the bed inviting for a company meeting that happened the day before, so clearly, that room had been ready before - they consider a floor on the 6th of 10 floors a high floor - they consider a view of the front of another building a city view - their customer service likes to waste time by keeping forwarding calls - my girlfriend has a nut allergy, which I informed the hotel of well in advance and asked them to make sure there would not be nuts in the room. Sure enough, they had a bowl of nuts waiting for us read more

This hotel was so nice! The rooms were spacious and clean, the staff was extremely friendly and helpful with tourist information. The breakfast buffet was one of the best I've had in Europe. The location is central to the train station, airport, Holocaust Memorial, Brandenburg Gate, etc. such a walkable city. Felt very comfortable in this hotel. Grateful it was so nice given I just randomly chose it off the internet. read more