Went to grab some lashes and a nose ring. I asked to look at the nose rings before I bought it to make sure it was what I wanted. But the owner caught an attitude after the second nose ring and said "I can't keep picking them up for you" so I pointed at a third nose ring that I thought was what I wanted she didn't bother to show it to me just rung me up and gave me my total. What I got isn't even a nose ring it's a faux one.(the reason I asked to look at them was to avoid this exact situation.) A waste of 7 bucks. No returns. Terrible customer service. Don't bother coming here. Any money you plan on spending here, don't! Use it for gas to go to another beauty supply store. Pretty generic store too, nothing special. Lady was very disrespectful. This was not my first time here. Gone here out of convenience about 4 times in the past two years have always been met with the same energy. Definitely never going here again. read more

Ben's Beauty Supply - Faux nose ring. - Cosmetics & Beauty Supply Near Me - Richmond, Virginia

Ben"s Beauty "crooks"! The worst neighborhood business owners! I try not to use derogatory words! I didn't notice a mask sign. I my purchase was hit with a mask fee of $1 + tax. When I asked what was the difference she said tax. I'm let that slide. Today attempting to make an even exchange, she gave credit for the pre-tax on my original purchase and doubled taxed the exchange item. Then told I didn't know math! I took the original item & left. Beware! Will file complaint with the BBB & depart of consumer affairs. She cannot steal taxes from consumers. Is there even a legal "non mask fee?"Speaks English well when she is stealing from you! We really need to stop patronizing store that We are the predominant consumers but treat like crap! No star is the best rating. read more

They are so damn rude!!! I will shop here no longer they was really rude to a black woman who was shopping saying racist slurs at her and refused her service if you need beauty supplies I suggest shop else where read more

I've been here once and while they seem to have a lot to choose from it also seemed that you couldn't find what you're looking for. The store seemed cluttered and some things overpriced. All in all probably won't come back here unless I absolutely needed something that I wasn't able to find anywhere else. The customer service was okay, but from the moment you walk in you should always feel welcome and have someone willing to help you find just what you need. read more

I would give them -5 star rating due to the terrible costumer service we experienced. The lady made us feel so low because we put the money in the counter and not on her hand. She called us disrespectful in a very nasty way. I'm a business owner myself and we came there to buy a flower for my sisters birthday party and I'm a very respectful person and have never been treated that way as a paying costumer. NEVER COMING BACK TO THIS ESTABLISHMENT!!!. Rude owner unbelievable.... read more

I love going in here for my natural hair supplies. From the shampoos to the oils I'm never disappointed. It's named by it's owner Ben who gives a good joke or at least a kind world. The lace fronts & weaves are reasonably priced as well read more

If I could give this place 0 reviews I would! Surprised they even have 3! Worst customer service I've ever experienced and this has been going on for years! I stop going and decided to run in there since I was in the area, never again! read more

A family member of mine was posted on their "wall of shame." However, she brought in her own hair to compare with hair at the store. And even made it known. When she went to the register, she was not even confronted nor were the police called. The owner stated that she did not call the police because she was the only associate there. That's unacceptable. The wall of shame also has no type of disclaimer so people will assume all pictures are of thieves. Also, there is no sign with a rule stating that you cannot bring in your own hair nor that you should see an associate first. However, I reiterate, my family member made it known that she had her own hair that she wanted to match with crocheted hair. And if the person working there is "scared" of black people, they should consider hiring a security officer for their protection and the protection of their products. Let me also mention that my family member spent $75 on the day she was accused of stealing. She had NO idea she was accused until another family saw the picture....3 months later. The picture has been taken down thanks to the police. Please, don't shop here. And if you do, PLEASE beware. read more

Dont waste your hard earned money in this place!!! I have witnessed a few disgruntle customers in the past, but I got a taste of Bens Beauty Supply's horrible customer service for myself. I am a beautician and I meet one of my new clients at this store to assist her in purchasing the right hair to fit her texture and budget. I am a African American woman, and my client is Puerto Rican. In trying to find the right hair for her, I was told by the owner that my client shouldn't use any "cheap hair" because of her texture. Not that I was telling her to buy a bad quality, but she didn't want to spend $55 for a package of 14" milky way hair. I was told that her hair isn't like "yours", and she needs a better quality because she will wash her hair more than I would. I was also told that my hair was more nappy and she has "good hair". And all of these words were said just so she could sell a $55 package of hair. I have never felt so disrespected in my life. As a beautician I work with all types of hair, and I would never make a client feel like they are less than. In my opinion all hair is as unique and beautiful as the person that is underneath it. I love my curly hair! But I will not partake in funding this small business. Clearly the owner is more worried about selling "pretty" expensive hair than keeping a smile on customers faces. And to think that majority of her customers are African American, and she thinks that our hair is nappy and we don't wash it enough. This has motivated me to look into starting my own supply store. No one should have to feel the way I felt walking out of that store. I will look else where for my hair care needs! read more

First of all, I am obsessed with all things hair, and cosmetics. I use to spend days on days watching videos on the entire topic. Before moving to Richmond I was well known in a few stores because I just was that obsessed with hair and constantly switching up my styles. Spending so much money in these places. So I moved here, not too long ago and unfortunately this is the store closest to me. I generally walk in and there are two friendly black women behind the counter being helpful and showing great service. It's the only reason I keep coming back. For some reason, the owner Ben, is just terrible with dealing with customers. Today I walked in with my little sister and he immediately just gave off negative energy. Asking to see our ID's. (I understand for security ) so I showed him mine and told him my little sister was with me. He responded I needed to be her parent or legal guardian. I am the legal guardian of my little sister, whether he believed me or not. So when I told him this he immediately shot me down, as if I was lying. He then told her to get out the store, it is 90+ degrees outside. My little sister asked if she could stand at the front. With an attitude, he allowed. Then he constantly tried to down play the fact that I wanted to buy human hair. If I could not afford it, I would not ask. My whole time there he was constantly disrespecting me for all the things I asked. Even questioning my little sister and telling her not to LOOK at the items. So I bought some little pack hair because I still needed hair. I got what I needed and left. I realized I forgot to buy bobby pins. I came back and calmly told him, I had felt disrespected and he was very dismissive. Still in disbelief over me watching my little sister. I just left and I refuse to give this bully anymore of my money. I'll just do the extra and head to the stores that are downtown. It's just very disheartening because most of his customers are of color and the way he treated me, just made me feel like it's time for me to stop coming to these types of stores where people don't know you, your life, your culture, and will disrespect you because they have what you need. read more