This is one of those large car dealers with a soulless interior and staff who are always serving someone else. That's to be expected in such a dealership to some extent, but when the place is backed up by poor customer service and sales tactics that I really don't like being on the wrong end of it sets Benfield Ford as a place to avoid if at all possible.
Sadly some things on a Ford car can only be done by a registered Ford dealer, and on every occasion I have had to use Benfield Ford - both in their old showroom in Wetherby and here in Harrogate - I left with a bad taste in my mouth and a view that I had paid way more than I should have done.
On one occasion in Wetherby a mechanic charged my wife £10 for the code to unlock her radio which had been disconnected from the battery for minor work (by Benfield Ford!) and therefore couldn't be used. That's very unprofessional and pretty dodgy in my book. On the last few occasions I have had to use the Harrogate branch when the work was completed I was handed a sheet of snags my car apparently had and which needed to be done. The last time one job was calculated to cost over £600, yet when I took my car to my regular mechanic (who I should add is absolutely brilliant) he was able to complete the same job for under £100. That's some saving and rather sums up my entire experience with Benfield.
This place charged me for work that didn't need doing and even called me at a later date to try and persuade me to have more work done which wasn't required.
Not a pleasant experience - far better to find a local mechanic by word of mouth than this charmless and thoroughly unreliable company. read more
