I have been going here for many years. Thanks to Dr. Ricche and his nurse for helping in my road to…read morerecovery and catching my problem after a walk in clinic really did not help any. The were really concerned about my health and well being and were happy to see be doing so well on my recovery after being in the hospital and nursing home for almost 2 months, on my follow up visit. Thanks for the care you all have given me over all these many years.

When after a multi year patient/provider association you receive a generic termination letter you…read morehave to wonder what is meant by the operative words; "Non-Compliance." In my case this would only apply to the Nurse Practitioner, Misty Cottrell, not me. I had a multi year patient relationship where i would drive 35 miles each way up from Knoxville, keeping each appointment and dutifully adhering to every directive. THEN- one day when i recently suffered a heart attack, she was completely unimpressed. I was in the hospital for 10 days after receiving quadruple bypass open heart surgery. She could not see fit to express the minimal concern by even returning a phone call. When my care was turned over to her from the surgeon, she refused to fill prescriptions for the most nominal of painkillers and became surprisingly openly hostile, making me feel like some junkie in withdrawal just for asking for minimal relief. Watch out. You may feel you have a great relationship at first but that may all change once anything gets serious. She will be completely unreliable, assume zero responsibility for your care and have no compunction to become 'non-compliant' to her most loyal of patients and throw you out like garbage. Beware, also of an extremely incompetent office staff who she will be completely loyal to, not you.

Great place to have a physician. My doctor was not in yesterday and I saw the Nurse Practitioner,…read moreNikki. She was very thorough and professional. Highly recommend Summit!

after moving here, care was not as good as my previous place. they told me to get an appt at a…read morewalk in clinic inatead of seeing someone or doing a take health appointment. that is with myself and 2 sick kids at home :( very disappointed

This was the best first patient experience I have ever had I definitely recommend them if you are…read moreinterested in proactive heath and not reactive health! The services they offer are about building on your health goals and it's refreshing!

All the staff are awesome! Would recommend Dr.Ayo she is fantastic and a very knowledgeable and…read morecaring Dr.

I found everyone from the front staff to my p.a to be very friendly and helpful. Starting to feel…read morelike family

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

Dr. Smyth, his nurse Tiffany and Michelle on the desk are all wonderful. I have been given top…read morerate care and I love them to bits. I haven't felt this cared for in ages. Ty to this office for help thru grieving and pain.

I am not the first person to leave this exact review, and unfortunately, I doubt I'll be the last…read more Please take a moment to read the review from Beth MacLeod from a few months ago on other review sites--her experience mirrors mine, and there are others as well which will cost you. After completing my fourth consecutive annual physical at UT Family Physicians in Hardin Valley in May 2025--a visit that is supposed to be 100% covered by insurance--I was unexpectedly billed for a second office visit on the same day. Why? Because the physician asked, "How are your medications working?" That single, routine question was used as justification for an additional charge and the second office visit The office later admitted they are now employing this billing practice, which many patients may not be aware of. I urge anyone considering this location to proceed with caution. While the billing issue alone is concerning, what followed made the situation significantly worse, which I will outline below for those who wish to know the full extent. After receiving an unexpected bill for a second office visit on the same day as my annual physical--an appointment that is 100% covered by my insurance--I attempted to contact the billing department at this UT Family Physicians location. Despite leaving multiple voicemails, I received no response. On my third attempt, I remained on hold until someone finally answered. I explained that this appointment was identical to the one I had a year prior: same doctor, same insurance, and same medications. The representative (whose name began with "A") acknowledged they had recently adopted a new coding system and that similar issues had arisen with other patients. I was told the additional charge stemmed from the doctor asking about my current medications--something I thought was standard for a physical. I was never informed that such a routine question would trigger a separate billable visit. I was asked to send an email with details, which I did--twice--over a span of 14 days with no response. When I followed up by phone, someone shouted from the back of the office, "I'm working on it," but still, no communication from "A" followed. After 33 days of silence and receiving a late bill, I insisted on speaking with "A" directly. I was told there were signs posted around the office and that I had signed a form acknowledging the billing policy--though this was never properly explained to me. When I asked to escalate the matter, I received a call from a manager (whose name began with "L") who was unprofessional and dismissive. Rather than address the concern, I was informed that, due to my questioning of the charges, my entire family would be dismissed from the practice--despite being loyal patients for years. I then reached out to UT's Patient Advocate, who promised the Vice President of UT Family Physicians would follow up to assist in transferring our care and reviewing the issue. That call never came, even after another 30 days. In conclusion, this office is poorly managed, and the staff has consistently demonstrated a lack of professionalism and accountability. If you choose to visit, I strongly recommend requesting written clarification on all procedures and billing codes in advance. As supported by other similar reviews, there is a troubling pattern here--patients are being blindsided by unexpected charges with little to no recourse.

Amazing follow up! I was in extreme pain and upset because of having to leave a message and never…read moreable to get in touch with anyone, Nurse Leah followed up with me, set me straight and explained they do care, however they are helping other patients, and basically the world does not revolve around me. Honestly, I needed that. I was in pain, and wasn't thinking like a civilized human being. Thank you Leah for still being sweet while squaring me away and telling me to calm my sh!t.

Dr Lauren Cline is wonderful Internist. She allows plenty of time to ensure that all of your…read morequestions are addressed. There is never any feeling of rush. Her nurse, B. J., is always available by phone for consultations.

Doctors Robinson-Harris, Dr. Turner and Dr. Bishop provide top notch medical care. They are very…read moreknowledgeable and listen to all your questions and concerns. Their staff is friendly and accommodating. The location is easily accessed and has plenty of parking.

Dr Iqbal has been my primary care physician for almost a year. She is fabulous! I have had major…read morehealth issues recently and she has sent me to exceptional specialists and has everything all sorted out. She has helped me to resolve several separate issues and I could not be more pleased.

From the owner: Kingston Family Practice provides comprehensive primary care services for patients of all ages.read more

Excellent staff, always so friendly. Nurses are friendly and my doctor (Dr. Crouch) seems to…read moregenuinely care about his patients. Great family doctor.