I'm so very grateful for God leading me to Dr. Shaw. I was so hesitant to have cataract surgery on…read moremy eyes and never felt comfortable with other physicians prior to meeting Dr. Shaw. I went in unable to drive and now I have 20/25 vision, unrestricted and can see better than I can remember. The surgery was painless and Dr. Shaw answered every question I had with expertise and kindness. I praise God for my sight and will forever be grateful to Dr. Shaw.

Very small practice with a few select providers. I was notified before the practice was even open…read morethat the provider that I was going to see was running behind schedule so my waiting time would be longer than expected. However that was not the case. As soon as I checked in at the entrance of the building I was sent to look for my waiting area. Very easy to follow signs with arrows pointing you to the right area at all times. As soon as I got comfy in the waiting area, I was called back and was seen by the provider within 10 minutes.

Everyone treated me kindly and professionally. All staff, including Dr. Moss, were highly…read moreintelligent, capable, and clearly well trained in their roles/responsibilities. Genuinely one of the better medical visits I've experienced ever in my hometown.

I had a very disappointing experience with this doctor's office. Communication was extremely poor…read more-- multiple calls were never returned, from this location and the billing department. During my first visit, the exam was not thorough at all. Had to endure 6 more weeks of worsening/more frequent nose bleeds before another Dr. at different location found the actual problem that the first Dr. missed initially. Patients deserve attentive service, timely communication, and a comprehensive evaluation, especially during an initial appointment. Unfortunately, this office did not meet those expectations.

CEENTA is quite the complex...Think of it as a shopping mall for ENTs. The first time you come in…read moreit can be quite overwhelming, as there are multiple floors and desk that require individual check-in based on the specialist you are seeing. Luckily, they have an information desk at the front of the building, so that you are directed to the appropriate kiosk. The staff is very friendly and efficient, but sometimes the wait times can be a bit long. Also, the waiting rooms aren't always as clean as I'd like. With a toddler in tow, I'm always worried about all of the germs lurking behind. Last time we were there I found food crumbs scattered across chairs in the children's waiting area, along with used tissues. Overall, CEENTA is great. They are a well-oiled machine and this is a one-stop shop if you (or your child) have an ENT issue. Make sure to sign up for their MyChart app so that you can schedule and fill out forms online.

My MRI was paid by insurance as it was in network with CEENTA but they choose to have an out of…read morenetwork interpret the results. Had they told me this when my MRI was approved but were going to choose someone out of network I would have asked to perform the MRI at Novant as it is in network for them and so would the radiology interpretations. I am now getting a bill for almost $600.

Had an emergency with the drum of my hearing aid stuck in my ear - ouch …read more Danielle went above and beyond to try to accommodate an appt for me . Even taking the time to check with other locations schedules. I'm in the medical field myself and I find it very hard these days to get someone to take the extra steps to accommodate someone's need. Thank you

I don't recommend any of the offices for Charlotte Eye Ear & Throat! I had to cancel an…read moreappointment because I feel and fractured my back and couldn't walk. Even though I cancelled the appointment. They still charged me for a missed appointment. No compassion at all, just money hungry!!! No one would even consider reversing the charge, no discussion. I was going to reschedule, but I will find someone else.

Just had the best eye appointment ever. Tara did an…read moreexcellent exam and Dr. Wu is always great.

I had my 1st cataract surgery Mar 12 (left eye w/ Panoptix Trifocal lens, $3000). Very minor…read moreimprovement. Street and traffic signs are still quite blurry. Not the significant improvement I was promised. Had the results been as promised, I would be inclined to look past Dr. Huang's dismissive and uncaring attitude toward my concerns. She could benefit from a course in people skills. Needless to say, she will not be doing my right eye.

I wanted to let Dr. Sabo know how UNIMPRESSED I was but thought maybe this would go farther..... My…read moreentire experience from when I walked in to when I walked out the door was horrible! Maybe the worst healthcare visit I've ever had. I would rather have gone to the optical at Walmart, save your time!!

Ethical Billing Issue - I had an emergency and missed an appointment. I was charged twice for the…read moremissed appointment. I understand a $50 charge for missing an appointment but to have two charges for the same appointment is excessive. Billing was unwilling to help. The doctors in the Mooresville office have been great but a $100 fee for a missed appointment is EXCESSIVE.

Love the doctors but the waiting room was like a sitcom and some of the workers. One was testing a…read moreflashlight taser, ok, and others just did not seem to notice us.

When you make an appointment 6 months out, to arrive & be told "oh we tried to call you several…read moretimes because the Dr is not here. She's only coming to get her ears cleaned and she has had a PA do it previously. Oh she's not available either. We tried calling several times and left several messages. Nope, I showed her my phone so I don't know who the called. Very disappointed in getting my elderly mother out for nothing. Customer service has gone downhill since Katie quit. This is unacceptable. I did t even bother rescheduling because the girl acted like she could care less. Please get employees that enjoy their jobs!!!

Doctors re very nice. They came on in call on their day off to see us and this office is one of…read moretheirs which is my favorite

This is not my first visit to this location. I have twin daughters who were a little more hyper…read moretoday then normal. I brought them to their appointment by myself as I normally do. One of them ran into a storage closet and shut the door, "Cindy" who works at the front desks yells out while working with a customer "SWEET JESUS" then proceeds to roll her eyes and check her head in disgust...so i asked her if she was okay and she states "Im fine ma'am Im fine" I then reported her to the office manager "Lisa" I was literally in tears in her office as no one has ever made me feel so bad about my kids running around and what "Cindy" did was unprofessional and uncalled for as i know my children arent the first to run around the office which Lisa agreed. After that, one of my twins ran through their desk area and another front desk lady "Leah" raises her voice at my child "hey! what are you doing?" my daughter is 2 years old, who in their right mind addresses a TODDLER, you would have thought she was wrecking their area, all she did was run past them. As me being the only woman of color patient at the time i can only imagine if it was a children of their skin tone it would have been "so cute" to them but instead the were rude to me and my children ... those two are just NASTY! I will not be returning for follow ups at that office ever again solely because of those two disgusting front desk ladies - Leah and Cindy, if you cant work with children maybe you both need to work in a call center and not customer facing. Side Note: our doctor and in take nurse was great, i hate that those two ruined my relationship with the office

My mom was referred for a field test back in April and the earliest available appointment was…read moremid-November. Less than four business days prior to her appointment, they cancelled it and next available appointment is May 20th of next year. Terrible that they are not accommodating her when THEY are the ones that canceled her appointment. Do not recommend. We will be asking her doctor for a different referral.

I came here a few weeks ago for an urgent ear issue. My insurance wouldn't cover it, but I have an…read moreHsA and figured I'd just have them charge me 100% out of pocket. Went fine. Today I come back for a follow up and they demand to see my insurance card. Why? I'm not using insurance. I'm paying out of pocket. But then they turn me away - will not take my money, will not honor my appointment- simply because of the insurance that I have and am choosing not to use. Being out of network is one thing. Refusing care to someone in need, that you just saw three weeks ago, is unprofessional and unethical. Go to a place that does better.

I've been going here for years I always see the PA Larry…read moreLease he is wonderful . When I've had a sinus infection or respiratory infection he makes sure it gets cleared up. I've taken allergy shots here before they are great on training you so you can do them at home if your insurance charges you every visit. The Dr I used to see was DR Miltech he is now with the office in Matthews now when Mr lease couldn't get me better I saw DR Clyne wow he is terrific , he is a surgeon so he knows his stuff. They also do eye exams I've never been for my eyes but I see they have great eye wear . I have found no better ENT in Charlotte , the front desk is great always pleasant an helpful . Update I recently had nasal surgery by Dr Clyne I had starting having such problems constantly being congested an very stuffy. Dr Clyne fixed my septum an made it easy for me to breathe. I didnt have much pain I was surprised. Just some swelling no bruising . Its been about 3 weeks its still healing but I have a nose like a blood hound now lol He also put tubes in my ears I kept having ear infections like when I was little it took less than 5 mins in his office no pain an no more ear infections. Wonderful office staff love them just make you good :)

My issue has nothing to do with the doctor, but with the person in the eyeglasses area. After my…read morecataract surgery I still wanted to wear my eyeglasses. My prescription (for reading) was only going in the lower portion of the lense. It was explained to me that was called a "progressive" lense...top portion has no prescription. I also needed new lenses in my sunglasses. I assumed the tech understood I wanted them exactly like my regular eyeglasses. Instead of simply saying that, she used other words when discussing the sunglasses. I still assumed they would be exactly the same. After picking up both pairs of glasses, I noticed the sunglasses were "blurry" when looking straight ahead. I knew immediately what happened. My reading prescription had been put in the entire lense. Not just the bottom. When I was finally able to speak to this tech, she told me I had to pay the difference for a "progressive" lense. Not for nothing, but I don't do this for a living. She does. Why on earth wouldn't she explain I needed a progressive lense in my sunglasses?? She didn't. She let me think my sunglasses would be just like my regular glasses! Then had the nerve to insist I was at fault. Sorry, not buying it! SHE is the so called "professional". If I only needed a reading prescription, hence a "progressive" lense on one pair of glasses, why would the second pair be different??? I'm waiting to speak to her manager when she returns from vacation. I do NOT recommend getting your glasses from here!