so i am a computer geek. i have lots of electronics and stuff. i moved from mn to nc and i am still looking for stuff months later. the people that packed my stuff up, i was told they were professionals and all. when they arrived, well, they did not quite look professional. but that is an aside. they were nice to deal with. my guess is that i was charged 2500.00 to pack, they went to the community help organizations and paid them like $10 an hour and pocketed the rest. those packers were in NO WAY worth the almost 250 per hour i paid them to pack. not only did they do a bad job packing, when doing it, they spread a device, its attributed cords and accessories across several, if not each piece in a different box. one of my rokus, i found the remote in one box, the device in another, the remote in a third and i never found the god damn power cord. that is the same for 6 monitors, 4 tvs, 4 rokus, 4 surround sounds and 6 computers. for most devices i had to buy new power plugs because i cannot find them. when they unpacked too, it was embarrassing. the one guy that spoke english did not want to be there and kept trying to leave only to be pulled back by the driver. after an hour he tried to leave and the truck was barely touched. the other could not speak english at all and would take things and move them to random locations around. i would not consider using them again. it was bs and i could have found better prices ANYWHERE else. mostly i feel taken advantage of by them after, lastly, and in case you were wondering, they will not come back for the boxes unless you pay them a horrendous fee. i was quoted almost 1k to take the boxes they charged me a lot for. this company will leave you feeling just gross! read more

Moved from CA to NY. It was headache after headache with this company. They packed our stuff on 12/9 saying it would be delivered by 12/19. We arrived on 12/15 thinking we only had a few days before our stuff arrived. We were then told that because of the holidays it would be delayed until 12/27. When we arrived in NY on 12/15 we were told our stuff hadn't even left CA. Then because of lack of crew we we're told it would arrive 1/3. Then we were told 1/4. Then we were told our stuff arrived had arrived in NY on 1/4 but would be able to be unpacked because they didn't have the equipment to move it. Our stuff finally arrived on the 7th. Thinking we would be nice, we bought the crew drinks and pizza. Only to have them leave the old plates, pizza boxes and used napkins thrown in our driveway. We have baby, when we asked about wearing masks, we got side eyes from the whole crew. The entire process was clunky, slow, and full of excuses. Very poor experience overall. We waited an entire month for our stuff. read more

In September 2019, we contracted with Beltmann to move our belongings from MN to FL. At best it was a mixed experience: the "good" aspects were quite good; the "bad" aspects were disappointing or worse. I will list some of both... Good: There were men in the crews for both the loading & unloading stages of our move who worked very hard and were concerned for our belongings. The sales/scheduling process went well & our agent reconfigured/recalculated the cost of the move several times for us. His work was both timely & helpful. Bad: The driver was late on the morning of unloading & the crew (and we) had to wait for him to get on site. At unloading in FL, our belongings & those of another client were seriously mingled in the load. This resulted in some items - both theirs & ours - falling out of the truck onto the driveway. A number of items - storage tubs, an antique spinning wheel, etc. - were broken in the unloading process. We contacted our agent by e-mail informing him of the problems. He committed to us on 10/07/2019 that "Lizzy" would contact us about our losses. I am writing this two weeks later; not a word from "Lizzy" and no follow up from anyone else regarding our concerns. We were contacted by phone to do a rather perfunctory survey about our satisfaction with Beltmann. Because of the damage done during transit or unloading, I gave them a "7 out of 10" assessment. Beltmann/their survey company shared this with the driver who subsequently texted me a defensive "nasty-gram" claiming that nothing had been damaged. I have the pictures & broken items to prove otherwise, but I expect nothing to happen as a result. So... Some aspects of working with Beltmann were fine. Two of the most important - care for our belongings during unloading and follow-up on problems that we experienced - were less-than-positive. Thom B. read more

Best moving company I have been through . The move process was great from beginning to end

Beware if you plan to use Beltman Moving and Storage in Minnesota. Chris Lehman handled the estimate which went very well so, we signed the contract for a cross country move with self packing and long term storage. Per Lizzie McAdam the 1st month storage would be included in the upfront charge. The driver and his crew were great. Minimal items were delivered to an apt, and the remainder into a North American storage facility for 7 months. A couple months later I reached out to the storage facility regarding billing and learned my 1st month storage hadn't been included in the upfront charge. I re-checked the contract amounts and found I'd been overcharged nearly $900 due to a math error. After a few weeks of back and forth with Lizzie she said I would receive a credit upon delivery from storage. Months later when delivery day finally came, Lizzie was no longer with the company, and I was forced to pay the full storage and delivery charge. Eventually I got my $900 refund, but not easily. I purchased their replacement cost insurance with a $500 deductible, and was informed I would have 9 months to file a claim. Once everything had been delivered and unpacked, I filed a claim for seven damaged items but only one item was approved. The claim agent, Jeanne DuMont, said I missed the 9 month window for items delivered to the apartment. I had been given the impression that I had 9 months from "final delivery" to submit a claim. She emailed that anyone with "common sense" would know a separate claim was required within 9 months of each delivery. She also said there was NO coverage on self packed items even though I have email documentation stating self packed items would be insured at .60/lb I've made several cross country moves with full packing service and know how it's done. I spent over $500 on packing paper alone and know how to pack a box. If you're considering using Beltman, double check your charges and be prepared to be ripped off and disrespected. read more

An onsite estimate was given. A load date was given to me of two and half weeks out. Then, poof. No pick up. I was told I did not confirm the contract. read more

We used Beltman relocation through North American Van lines to move from California to Tennessee. The driver David Shelton was phenomenal along with his crews in California and Tennessee. Always knew where the driver was in route and made good time for delivery. Highly recommended read more

I had a great experience with Beltmann, and on a very tight timeline. The movers at pick up (Minneapolis) and drop off (Pittsburgh) were great, and the driver was very kind and a good communicator - he took 2 calls from me on his cell phone when I had questions about my drop off. The movers arrived at the beginning of their 2 hour window for both pick up and delivery, and my stuff was delivered sooner than they originally estimated. Nothing was broken, and they charged me exactly what I was quoted. I would happily use them again. read more

I was apprehensive hiring a moving company to move me from Minnesota to Florida - especially with a 4+ bedroom, 3-car garage and a pole barn full of stuff. I had contacted Beltmann along with three other companies. My experiences during my military years were less then ideal. Ann, the estimator was spot-on on the amount of cubic feet (3300) and weight we where moving (27000 pounds) - basically a full trailer. One other mover quoted me 16000, and the other two did not come to my home and based their estimate on Beltmann's estimate - which I immediately found suspicious as they could not see a 140 foot driveway, or pole barn and heavy safes with stairs. They both under-quoted Beltmann by about $1000. I felt best with the service and feedback I did get from Beltmann and after reviewing their complaints on the Federal transportation sights (You can look up all complaints there). Beltmann arrived on time although some of the movers were a bit late, they took two full days to pack the truck out. The moving crew seemed friendly and professional and worked hard. (One must remember most of the guys working for the moving companies are not employees of the company but are independent and the driver pays them.) On arrival, right on time, the unpackers arrived a bit late and worked their butts off to get our house full of our junk. There was some dispute with the driver over their hourly pay, but were good to our stuff. No major breaks or losses - I did buy the insurance with the $1000 deductible to only cover the entire shipment in case of an accident, fire or theft or the rig - people do need to check with their home owners or renters insurance as some do cover things during a move - but only if the items are lost under strict circumstances. I suspect the insurance is a bit of a scam, but thankfully I didn't need it. Overall it was a great move - better then most of my moves during the military years. They even had promised to refund part of the payment if under the weight estimate and this was automatically credited back to my card. The driver was in contact with us over the road and easy to work with. I'd use Beltmann again without hesitation. read more

Great service. I moved from MN to Sanfrancisco CA. Everything was done on time, Starting from the home visit evaluation, pick up time and delivery time. All members involved in my moving were awesomes. They pay a great attention to my furniture and no damages. I strongly recommend this company read more

Could not recommend these guys enough. Hired them for a move from MN to CA. They offered a very competitive quote and were even able to deliver early. Workers were extremely courteous and efficient. So many moving companies out there that aren't transparent. These guys are the exact opposite. Highly recommend read more

Absolutely terrible. I wish I could give zero stars. My items were "lost" (probably stolen), and I was subjected to a horribly sexist crew, and Beltmann did nothing to make things right. Scheduling was a mess, especially on the delivery side. I needed 24 hours notice to reserve my elevator for move-in, which I made clear. Beltmann had me speak directly to my driver, who never answered and would not call back after many messages. When we did finally speak, he referred to me only as "Princess", which is incredibly offensive and sexist. He was condescending during the dropoff, and continued to speak to me in a very sexist manner. On top of this, many of my items were not delivered (including a very nice Bose stereo). I noted on the dropoff paperwork what was missing per the instructions from my driver, and immediately called and emailed Beltmann to make them aware. They told me to file a claim, which was then denied! I followed all the procedure as I was told, but because my driver did not turn in the paperwork, my claim was denied. I told the claims manager that I filled out paperwork and forwarded emails between me and Beltmann, but she didn't seem to care and made no effort to investigate why the terrible, sexist driver didn't turn in the dropoff forms. read more

Let me just preface this detailed review that if I could have given a zero, I would have gladly chosen it. First off, I would like to say that I was unimpressed with the overall moving process. We were quoted a pick-up window of 8am-10am, and get a call at 9:30am saying they would not be there for another 2 hours. I understand that things happen, but as a working professional trying to juggle a move while also working, this put a major dent in my day and my time, leaving my wife having to essentially deal with the movers by herself. They made uncomfortable comments, like "You have a lot of nice stuff for someone so young." They spoke quietly and were difficult to understand what they were saying or asking for which became frustrating fast. Overall, they just gave off a very bad personal and professional vibe. Secondly, the workers were unprofessional in their manner and appearance. They asked to charge their phones, asked for water (we'd already packed up everything) and apprehensively offered them Sprite, were constantly on their phones, listening to music, smoking outside, etc. Very unprofessional - they are a moving company, they should come professional, act professional, and come prepared bringing their own water and whatever they need. I don't pay $4000+ to move cross county and have to cater to my movers and what they need. They were slow, inefficient, and seemed rather inexperienced. Did I mention that one of them was also sick? Get some working professionals on the team that can efficiently do the job. The company their shirt represented said Otto Nelson Moving Company, Kenosha, Wisconsin. Lastly, it took them over 2 hours to finish moving just half of a 2 bedroom apartment. They moved so slowly. I was not under a time constraint, but I've used movers that could pick-up stuff AND unload the truck in a shorter period. Their process should have been in and out: I helped guide them where to park, putting door stops in all of the doors, and making the layout as easy as possible so there was plenty of walking space. Plus i'm on the first floor - they didn't have to wait for elevators or climb stairs. It also seemed that they were taking multiple breaks, as we didn't see one of the three guys a good duration of the move. It almost seemed like they were taking rotations or very long smoke breaks, all three were NEVER simultaneously working together. They left my golf clubs and some other expensive stuff sitting out near the truck but never boxed for over an hour and a half. I would never recommend this company again to anyone. The $100 of free boxes we got with our estimate ($4400) were 80% used boxes and were in pretty trashy shape with other peoples moving stickers and tape all over them. Ann, the person that came to our apartment to give us an estimate upon looking at all of our stuff was nice and helpful, but difficult to get a hold of. We did have 2 other companies come out for an estimate, but all other estimates came in lower on the weight/price, and thought we should start higher and get a refund, versus low ball and have to pay additional. We're hoping the total weight once on the truck is lower than the estimate so we can get our money back, but we'll see. After reading the other review, i'm skeptical. I did not purchase insurance but i'm seriously wishing I had at this point. My stuff hasn't even been delivered to my new location yet and i'm seriously regretting my decision to choose this company. At this point, I wouldn't be surprised if i'm missing something or things are broken. Run from this company, you'll thank me. read more

This company has packed away all of our stuff we asked them not to and now we have no clothes and no hygiene products and no wifi. I will not be using this company ever again and I do not recommend this company to anyone. read more

I will not use this company again and will not recommend to anyone. The agent underestimated the weight of our items by 5000 lbs and is now charging us additional $2800 for storage fees or they will not release our items. He accused me of adding more items at time of pick up when I, in fact removed and donated items that were included when he came by for the walk through. The driver and crews mentioned it is very typical for this agent to underestimate. It's not the first and will not be the last. read more

Worst company ever! I've been trying to get a tempurdic bed delivered to my house for two months! When I contact the corporate offices that subcontract with this company they all know I'm from Minnesota and think this company is a joke. Even tempur knows the company is horrible but doesn't seem to care about the nightmare that is Beltmann. Last Friday they finally called and said they would deliver today and take the old mattress away as long as it was a threshold delivery and exchange. The rude delivery man showed up at 5:45 with no communication and refused to even have a conversation and dumped the bed in the driveway without even allowing me to have a conversation. Had I known they weren't taking the old mattress I would have refused delivery! And now I have two mattresses who has room for that? Also, from all of my conversations with tempur and the corporate offices I all know the bed is supposed to be maintained horizontally throughout. I have pictures that it wasn't they don't hold up their contracts with large corporations they certainly won't with individuals. DON'T use this company it will be a nightmare!!! read more

There really should be a zero rating just for these people! First I have to mention the dishonesty when it comes to the contract you sign. They will come in and give you a price but don't be fooled into thinking that that is the price you will be paying. The bill we received was a thousand or two over what we were quoted. There was NO mistake made. Their agent came in, everything was packed, there was no guessing involved, nothing kept from him or hidden. He gave us one price in writing and we were charged another. We are not new to moving having moved over 14x but never have we had such a bad experience as we did using North American Van Lines/Beltmann Group! What moving company shows up without proper moving equipment (i.e. straps for lifting, dollies, etc.)? They made a little bit of an effort to lay down matting to protect the carpet but when only one guy is really using it, that does little good. Two of the three guys that showed up to work seemed new to the job and quite frankly didn't know what they were doing. In fact, it was obvious that the youngest of the two (a tag-a-long really of about 17) really didn't care about any of our things since he dumped them where ever he liked. None of them were able to handle the weight of the furniture they were moving nor maneuver it up/down stairs, around corners, etc. The damage done to our furniture and walls in both houses was absurd! We had marks all over our walls that I had to try to scrub off along with dings and dents that I could do nothing about! I'm a slender female (lacking muscles of any kind) and have moved the furniture in our houses up/down stairs, etc. without any damage done. Saying these people were careless was an understatement. They almost dropped our large TV because it was too heavy for the two guys (without straps, of course) to get down the stairs! We ended up with lots of scratched and dented furniture along with pieces that were actually broken and had to be repaired! They ignored boxes marked FRAGILE, putting heavy boxes and FURNITURE on top of them crushing them under the weight. Who does this? THIS END UP boxes were turned upside down or sideways resulting in disaster! I witnessed on two occasions two entire stacks of boxes that were being unloaded topple over (mind you, these were FRAGILE) and the guy simply kicked them (yes, kicked them) over to the side and re-stacked them. We have NEVER had so many things damaged and broken in a move! At a certain point they stopped following our directions and just threw everything into a giant pile for us to sort through. I sent a letter to the company stating how unprofessional these guys were and the damage that was done to our belongings. I followed that up with two phone calls asking to speak with someone, conveniently no one was available at the time but I was assured someone would get back to me. What a shock, I never heard a word back from the company!! They got they're money, why should they care about professionalism. read more

Great move from customer service to the actual guys doing the move! Having moved over a dozen times in my life i must say these guys were the best. I packed myself and got great tips from the company. The guys who loaded and unloaded did a fantastic job. I would highly recommend them read more

I hired North American Van Lines to move my furniture and belongings cross country from MN to CA. I paid extra for the upgraded insurance with a $250 deductible. What a scam!!!! They refused to repair the sewing machine that was broken and only covered 3 of the 7 items damaged. I had pictures of items before and after and yet still denied. Once I received approval they took the $250 off the top which is to be expected but pretty much I ended up paying for all!!! NORTH AMERICAN VAN LINES you suck!!!! If you're looking for a mover beware! read more

I chose Beltmann group for my cross country move mainly because the salesman said that there would be no problem working within my delivery schedule. The loaders showed up on time and were quick and very professional; I was expecting that this would be a very smooth move. I drove my car out and was halfway through the trip when I get a call asking if they could deliver a day later than we had agreed on; since I was not going to be home on that date I refused and they said they would work it out. They showed up on the date I had requested, at 9 in the morning. The driver was grumpy and keep telling me that he did not like to do a move when he had not been the one to pick up the load (if he had been the one picking up I would have been worried) He had 3 guys helping him and keep mentioning how hard they were working; although they seemed to be having quite a good time. They were not careful at all with my stuff, a lot of breakage in the boxes, items I asked them to be specifically careful with were casually moved around. It took them 11 hours to unload, although I have less than 2000 square feet. It was 8 at night when they left, I had noticed that the walls on the landing of the stairs had been damaged and pointed it out to the driver, he gruffly said to file a claim. I had to fly out early the next morning; when I returned home I noticed gouges on my new stairs. I immediately contacted Beltmann Group and they sent me a claim form. I had my contractor out to give a bid, the gouges were so deep that replacement would be cheaper than sanding them. Long story short they refused to pay for the stairs (although they did pay for the wall repair) because I did not point it out to the driver at the time. If you use Beltmann Group (which I strongly discourage) make sure you document everything and don't let the driver go until you have walked through the house and point out every bit of damage. read more

AMAZING TO WORK WITH !!! From the sales person Chris Lehman, to the move coordinator Heather Olson, the crew and then the best was the driver Rob Buntenbach. I feel like I definietely had the "A Team" !! All were so professional and always there to answer my thousands of questions. The Driver was in constant communication with me as I needed to rely on others to open the apartment for him at the drop off. Rob the driver was extremely professional and just an absolute pleasure to work with. I have already referred teh Beltann Group and the driver Rob to a friend of ours who is going to have the same move. I HIGHLY RECOMMEND using Beltman Group in Minneapolis ! read more

I would NOT recommend using Beltmann Relocation Group for many reasons. In my experience, the movers not only damaged NUMEROUS belongings, they were quick to deny responsibility for damage when they in fact caused the damage. One of the movers claimed that a big chunk of wood gashed out of my poster bed already existed before the move, and when I insisted the large gash to the bed did not previously exist (otherwise they would have pointed it out before packing my belongings), the mover went back to the truck and found the broken off chunk of wood. He did not apology for, or acknowledge, his erroneous statement. Same with my partner desk; the mover claimed there was prior damage to the corner of the desk, and when I found the broken wood pieces within his blanket that wrapped the desk, it was clear that the damage occurred during the move. Again, no acknowledgement from the mover that he was wrong. My 3.5 ft Venus de milo statue, when unwrapped - in front of the movers - was found broken into numerous pieces, was claimed to have been broken before the move. When I responded that no it was not and if it had been why they did not point it out to me, they said "we told your mother it was broken" (my mother was not in the city). I asked for proof it was broken before they put it on the truck. The company has not produced such evidence. Same with my sewing machine. The movers broke the leg to one of my bedroom dressers and did not initially tell me about it. Since it is unusual to leave a dresser on its side, I looked to see why and noticed the leg being completely broken. The head guy then admitted that they broke the dresser leg because they did not remove the clothes before the move (which made it too heavy when they put pressure on the leg going up the staircase). During this move, the movers also broke my wall sconce light in the hallway, got my walls dirty (had to be repainted) and lost the screws to the 50 inch TV so the TV could not be set up. They did not come back the next day - as they said they would - to bring new screws to connect the TV to its stand. By the way, the movers also denied losing the TV stand screws. During the claims process for all the damage, the company refused to pay for the broken Venus de milo statue. The company claimed it had a photo of a broken statue, so I have repeatedly asked for the photo and the company has never produced it. Another example of movers making erroneous statements about a non-existent photo. The company has not paid to replace the bedroom dresser. I could say more but this gives you an idea of why I would not recommend this company. I hope the company does the right thing and will pay for the loss of the broken Venus de milo statue and for the replacement cost of the bedroom dresser. read more

We had an awful experience - all our things were crammed into the truck - when it was delivered, everything was smashed and tons of our furniture was broken and damaged. The driver wasn't even sure where our stuff was on the truck and we had to describe our furniture to him. Not to mention our patio chairs are TOTALLY missing - no sign of them anywhere. I've called customer service twice in eight business days and told both times a manger would call, but still no calls. I guess they don't care about all of our broken things... read more

hi, this company was supposed to make a gauranteed delivery date by 2/3. On moday the 30th the dispatcher whose name is Glen told me he couldn't make the delivery by the on-time date because his driver who lives 70 miles away from the delivery location wasn't coming back to Watertown SD until the next week, so I wasn't going to get my delivery by the promised date. After I explained to him that I was leaving town and the delivery was to go with me, he told me that's to bad and he doesn't have time or care about the fact that I needed it by the third. I found him to be quite rude and uncaring. this moving company just deleted itself from the move of my house because of this. read more

Update. 6/6/2012 I received a call from the Operations Manager and he is sending me a refund check of $150.00 for the used boxes. I asked him to send me a copy of the "final invoice" as I'd never received one, so I'm unsure of the percentage of the packing cost that this refund reflects. read more

When we needed movers in a short amount of time Beltmann Relocation Group was there to help us. They were very fast in their response and was able to coordinate all the arrangements by the date we needed to be out of our home. The movers were very cordial and professional. They went above and beyond to help us through our moving process. read more

I had a good experience with Beltmann. Due to changes on their part they were able to pack and move me on a Saturday which benefitted me. The crew was friendly and very efficient. Super fast loading. They showed up when they said they would. Delivered within a day even tho I know it could be 4 or 5 days. Only complaint I have is some veneered furniture was scraped but since it had been painted I just painted over it. Maybe slow down just a tad :) read more

Although I had difficulty when my project manager left 2 days before my move leaving me with concerns about the scheduling, I was very happy with the follow-up and care given. The driver saved the day with materials that were missing and customer service changed paperwork to match the contract. Everyone really stepped up to fill in for the absence - which is a great testimony to Beltmann's service. read more

Let me start by saying that I am not someone who rates things online regularly, nor do I complain. But my experience with Beltmann/North American was so horrific, I feel the need to say a few things. If I could give 1/2 or no stars for a rating I would. After my first visit with the representative at my home, the only time I was able to discuss the estimate in person was before I signed the contract for the move. Once that form was signed, I could not speak personally with anyone about the move at all. I left numerous messages and never received a call back. I was promised a specific day for the move and packing to begin, and it was 2 days late. Then, the truck arrived 5 days after it was scheduled to be at my new home. They did not have enough help for the packing and loading of the truck, so the driver had to call for additional help during the middle of the move. The driver even left and went to take a nap during the packing and left the hired help by themselves. Of course, when the truck gets to the new home, I had 3 neon pieces that were smashed into thousands of pieces and a glass table top that was also smashed. Coincidentally, also my iMac desktop computer was missing and never found. I will note, however, that I was fully reimbursed for the damaged items. However, when I called to discuss my frustrations with the customer service team, they were very unhelpful. I was told I would get a $200 discount on the move and 2 MONTHS LATER when the final bill was sent, the discount was not there AND the final cost was $600 more than the estimate. Again, I tried calling to discuss and no one there seems to know what is going on or who to talk to, etc. Their customer service was absolutely horrendous and their desire to please their customers and make things right was definitely lacking. I would rather pack and drive my own truck cross country than use this company again. read more

I had an excellent experience with Beltmann. Everything was well planned out in advance. I was given a list of to-dos before hand that made it very easy to remember all the little details you need when moving. The team packing the boxes were incredible. I have never seen anyone clear up an entire house so quickly. We were very impressed. They finished early and were very punctual. Given the other review by Ashley S., she must have been using a different company or they made improvements to their process. The group loading the moving truck was also very efficient. This is definitely the way to move. The truck driver knew his stuff and ensured everything went smooth for us. The crew took extra special care on all of our items. Again, we were really impressed with the entire process and amazed with the quickness and care Beltmann's moving teams worked. I am not sure why Ashley S. was so apprehensive to provide liquid to people providing a service for you that requires a lot of manual labor. We provided water/Gatorade for the crew and even tipped them because they did such a great job with our move. Thanks again for the move Beltmann. read more

Beltman is somehow a shipper/delivery service for Serta and COSTCO mattresses. Beltman contacted us a full 2 days after the mattress arrived at their facility, and scheduled a delivery date for a Thursday. They confirmed that the day before they would call to schedule a 3 hour delivery window. That Thursday my wife had to call them, and when she did she was informed the mattress was delivered the previous Monday to another customer by mistake and had been re-ordered. I was furious that that we were never informed of status, or extended the courtesy of a phone call. Beltman never apologized, only stating more than once; that they handle hundreds of mattresses and this happens often and mistakes happen. How a company thinks make a delivery mistakes for something a personal as a mattress is "normal" is beyond me. I wonder how often they deliver things to the wrong address. If you order a mattress from COSTCO and live in the Twin Cities I would think twice. read more

At first, we were extremely impressed, which is why we hired this company. The sales rep who came out to our house was professional and courteous. The crew who loaded the truck in MN was great - personable and caring. On delivery, things went downhill. A different crew- not a part of NorthAmerican Van Lines we learned, was rude, careless, and we were glad to see them go! They complained, told my wife she had "too much stuff", and were just plain obnoxious! They even left a severely clogged toilet in our new house without even telling us about the mess! The driver was professional, but the crew was terrible. Outdoor equipment was damaged. Beltmann Group was nice when things went according to their plan, but when there was a problem, the niceness ended! The coordinator became less than pleasant. She demanded payment in full before unloading the truck. After damaging and not setting up our outdoor equipment, I demanded reimbursement for delivering that damaged item in full - seemed fair to me. But, not surprisingly, she didn't see it that way. No apology for damaging equipment, just a lack of courtesy and professionalism. When we received quotes, United Van Lines told us that they only used uniformed crew. We now know what that means - you get a crew that works for the company, not one that is subcontracted. They know they represent the Think twice about what you want. If I had to do it again, I would use a company that does not subcontract out the loading/unloading crew. That makes all the difference in the world! read more