Very disappointed in my experience at Belk. The store is in a terrible state of disarray. Clothing is laid everywhere. The price tool is inaccurate, and good luck finding the size you need. The return policies are not customer focused and they are applied haphazardly and unfairly. Go somewhere else. read more

This place is not wheelchair friendly in the slightest. If it wasn't for me having someone with me I wouldn't have been able to shop at all. It's overly cluttered and honestly a mess. If you need to shop at Belks go to Raleigh over this. read more

Wait. Who died and left Belk the Kohl's department store recipe? If you close your eyes on the way in, and open them at the front of the store, you'd swear it was Kohl's. Crappy selection of handbags forced us to hit four more stores for a birthday gift, and we had to go all the way to the damn mall to Penney for cripe's sake. I think the buyers here need to rethink some things. Everything was either too chicky chicky, too Chico-woman, or too batwing socialite matronly for our birthday girl. read more

I have shopped at Belk alot over the years. Today, I stopped in on a whim and they were having a lot of clearance and sales. There were 4 long racks that was jam packed in the men's dept of shirts, sign said 4.94. I spent an hour picking through the mess and had a stack of 23 shirts. When totaled at the register, $455. The cashier said they were not the 4.94 shirts?!?!?! I walked out. Never will I go again to that store. Its jammed packed , racks are messy etc. Very disappointing. read more

I am sorry that I have to give this Belk store even one star, because they don't deserve it! The service is pitiful and the staff is rude. I recently stopped by there with my mother and dropped her off to do some Christmas shopping while I ran an errand at another store nearby. When I returned, my mother was nearly in tears due to the way she was treated by one of the salespersons in the cosmetics department. My mother relayed to me that she had picked up a few cosmetic items for stocking stuffers and asked the lady behind the counter if she could help her ring up her purchases. The lady snapped back, "I am with a customer!" as the woman flipped through pages in a book on the counter. I was outraged and asked for a manager. She apologized and excused the rude sales clerk by saying, "Oh, that is just her personality. She can come off a bit snappy." I told her that the woman had no business working there if that was the case. My mother had gone to another department and made her purchases and I asked her if she wanted to return them. She did and we got the purchases credited back to her account. While we were leaving, a lady came up to me and said she had overheard what happened and told me I had done the right thing. She gave my mother a hug which made us both feel better. We then traveled to Smithfield and the difference was like night and day. The sales clerk was polite and even with so many holiday shoppers, she asked my mother if she would like some boxes for the shirts she had bought for my brother. We bought a few things in the ladies department and the girl was very nice. I relayed what had happened at the Wilson store and the girl said, "She doesn't need to be in customer service with that attitude." I perused the cosmetics counter and a girl asked me if I needed anything. Very nice at the Smithfield store. But Wilson needs a complete overhaul. This is not the first time I have encountered rude staff in that store and I am sick of customers being treated like dirt. If you get bad service, refuse to buy anything at that store. Maybe if we all stick together, some changes will be made. read more