Terrible! 3 points off for abysmal customer service - 2 points back for the delightful cashier (010898) - whew just squeaked by, didntcha Belk, by the hair of your chinny chin chin! Something needs to be done. THIS is NOT an atypical experience! I spent 5 minutes in the Lingerie section with associates milling about, walking right past me, pretending not to see me & I was TRYING to catch their eye(s) since I had questions... I walked out toward the aisle & the makeup counter gal ducked by, meticulously avoiding eye contact. (I found out later Lingerie was HER area of responsibility!) I went to the cash register & the young blonde gal promised to help me just as soon as she finished checking out the short line of customers. So I went back to Lingerie & another 5 minutes passed & that's when I started my stopwatch (see photo). Over FIFTY FIVE MINUTES wandering the store & not even one associate said hello, or offered help & blondie passed me 4 or 5 times with no apology, no offer of help, nothing! ¿¿¿¿¿HOW CAN A CUSTOMER WANDER AROUND A *classy* DEPARTMENT STORE FOR OVER AN HOUR & NOT EVEN ONE ASSOCIATE SAYS HELLO????? Unbelievable. This is why I started shopping at Fred's, quite frankly. Now that they're closed, looks like I'm going to have to travel to Griffin, or Macon to shop! Or shop (gasp) online! Terrible. The delightful cashier on the opposite side of the store is the only one who saved this rating. HUMAN INTERACTION is the reason people still go to brick & mortar stores & your customer service crisis has robbed them of even that. Shame. Something needs to change & soon lest this location end up on the chopping block when this town NEEDS JOBS. :( read more
