If I could give a minus one I would. This is the absolute worst customer service and service I've ever had in my life due to rudeness and incompetence of Meagan, customer service rep, and her father, Mark the owner. Jay, the technician was not rude, but he was incompetent, because did not diagnose and fix the DC power only component. I requested the service call because I had no power AC or DC. The charge for remote service was $100 to show up + labor, which was billed at $85 for the electric and hooking up water and sewer and lighting the water heater. Jay plugged in the power cord, and for some reason it worked. He went inside and said the fuse box was OK, AC and DC was working. He left without checking if I had power on DC only. A few minutes later the campground owner asked if my trailer now worked on DC only. I unplugged the power cord and had nothing. I called the shop and no one accepted responsibility for the slight. Meagan said that Jay only does what I tell him to do. I replied that I told her what I wanted when I agreed to a service call, and I'm not a technician, so I don't know what to tell him. I took his word for it. In a short manner and totally without care for my needs, she said that he would not be able to come back for two weeks. The shop is only 20 min. from the campground. I had a buyer five hours away coming the next day, and had to sell the trailer for $500 less due to the electric not working. Once the conversation doesn't go just the way Meagan wants, she starts getting condescending and curt. The campground owner said that's the way she is. Daddy backs her up. He even scolded me in a subsequent phone call, and told me to pay my bill three times, of which I never said i wouldn't, because I know they have me over a barrel, and I have to pay despite their incompetence; plus, unlike that crew, I'm a man of honor and integrity, and I pay bills in a timely manner to that end. I would not recommend this dysfunctional, family-run business for anything. There are others in the area, a bit further, but worth the extra time and money for some common respect and decency. read more