My boyfriend went in to the establishment to purchase some scratch tickets. He put $50 in the lottery machine and the machine gave him no credits. He went to the service desk and the lady was extremely rude to him and told him that it wasn't her problem and he shouldn't have been gambling anyways. She wrote down his name and amount lost in the machine and she said to call later in the week. We called later in the week and were told the owner didn't stop by. Called over the weekend and was told the owner didn't stop by yet. Called the next week, they said she would be in and they would leave her another note. Called a few days later, they said the message didn't get passed along. I told the customer service person that we had been waiting for a week and a half. I gave her my number. She called the owner. The owner said she would have to get ahold of the lottery place to have the machine fixed and she would get his money. They asked me to call back today, 5/14/21. Today they told me that "your boyfriend's money was not found in the machine". What does that even mean? He put money in it. They have cameras. The lady there saw he put money in the machine and didn't get anything out. Money doesn't just disappear in to thin air! They are refusing to refund him. They told me to "continue calling back every 2-3 days to see if the money shows up in the machine". read more