This review comes personally & professionally as I am in medicine 32 years…read more
I was a client of Dr. O'Brien's specifically for 3 years with my 2 purebred Siamese cats & I left permanently for continual failure. I trusted Dr. O'Brien with the lives of my children. First off, this clinic is highly over priced, money driven.
2 years ago, I was asked by Dr. O'Brien to prepare the history of both cats in a book and her technician will call me 3 days before the appointment to get the information so Dr. O'Brien could read everything ahead of time (it never got read in full, clearly by multiple issues missed on many appointments including a mass).
In addition, I arrive an hour early, every visit to give the technician that black book and they go and give it to Dr. O'Brien to review "again". My cats have NEVER been examined in front of me. They are always taken away from me, to the back for sometimes for 2 hours. Every time Dr. O'Brien comes in the room to talk to me, she forgets serious issues she supposedly reviews and I have to constantly remind her of things she forgets.
She has missed anal gland swelling, she missed what she called a 'skin tag' that was there for 3 years on her paw that turned out to be a cyst that had to be surgically removed recently. It was cancerous and it sat there all this time. In February 2025, I brought her attention to a small pea size hard lump near a nipple that she missed during her "supposed" examination during wellness checks. I asked her then, to remove it and she said no it is a inverted nipple or hair follicle that she would look at it when I come back in 6 months.
Many lab values were elevated and she told me over and over do not worry about it, it is fine. (However my current new veterinarian said there has been an upward trend, it is it not fine and should not have been ignored.) I came back on August 15th 2025 and the mass grew to the size of a quarter from February. I gave her 15 minutes to remember the mass and yet again, she forgot. Yet again, I had to remind her to check the mass!
She then jumped to her feet and had me hold my baby up and she is looking near her stomach, she did not even remember where it was located nor did she look at her own notes. Dr. O'Brien immediately said "oh my this has to come out, I do not like lumps on animals" meanwhile when I asked her to remove it in February it should have been removed! Pathology came back it is mammary cancer!!
You never give vaccinations of any kind when an animal is sick or has abnormal blood work especially elevated kidney, liver and pancreas. Both my cats had all 3 elevated and one had loose stool. The technician Rivera, told me they will not get the rabies vaccination. Dr. O'Brien vaccinated both my cats and threw her senior technician under the bus by telling me in snarky tone "Rivera just told you that to appease you, he knows how you are" Dr. O'Brien vaccinated them when she should not have and let Rivera take the fall. I could not believe my ears. Employees told me privately that 100% Dr. O'Brien does not read my black book, just skims it, and her lack Professionalism, is proof of that.
Dr. O'Brien surrounds her life with radical social media presence, living on live videos, photos, all day, every day, before work, during work, after work and weekends. Bragging about herself, her practice, her perfect life, God, motivational speeches etc. I never found this appealing or normal for a DVM/Owner to do on the daily.
If you look at 50 other veterinarian websites, you will NOT see this kind of behavior from a Doctor whatsoever. The bragging and endless sales pitches. This is like a celebrity status, needing the camera trying to sell and prove herself. It is such a turn off and ever so unprofessional. If this practice spent a lot less time all over social media and more time actually letting the care speak for itself, you would have not missed multiple things including a mass that is cancer and you can't change that!! This is not saving lives at all!
I trusted you with my children and you failed them and you failed me.