I booked an appointment for my daughter's hair to be done for her graduation, a very special and…read moreemotional day for us. On the morning of the event, I received a call from the salon letting me know the stylist Gracie was sick but was told to come in anyway and they would "try to figure it out." We showed up, and while I was getting my hair done, the front desk staff attempted to do my daughter's hair despite clearly not being qualified or trained. It was stressful, disorganized, and deeply upsetting to watch my daughter's graduation day being tainted by an experience that should have made her feel special and confident. I ended up in tears, leaving the salon completely heartbroken. Later, the owner responded and offered some hair products and gas money, which honestly made things feel worse. I didn't want freebies, I wanted my daughter to have the hair she envisioned for one of the most important days of her life. That opportunity was taken from her. This experience was extremely disappointing, and I hope the salon takes this feedback seriously, not just with apologies, but with changes to how situations like this are handled in the future. Some moments can't be redone. I will not be returning. Edina

Amazing service, great atmosphere- highly recommend! Owned by two great guys (Johnny and Jamie) who…read moregenuinely care about their business, employees, and clients.

Everything about this salon is great! Talented stylists who are knowledgeable and care about their…read morecustomers. The owners are welcoming and friendly.

Just had my hair done today by Sarah and absolutely love it ! so nice to walk out of a salon…read morefeeling they just did the perfect job i will not go to any other salon and the vibe in the salon is amazing such a great and friendly place to go

I've been coming to Shear Image for a few years now and love it. The atmosphere is calm and nice…read more Everyone is pleasant and helpful and seems happy. I enjoy coming for my appointments even if I'm driving from Fonthill ! Elise gives me great curly cuts and I love the highlights of gold & red as well. She helps me keep my hair healthy and listens to my ideas for shape, and I get her take on it.

NEW Do NOT waste your time going here!!!! Many other salons…read moreto try in the area. Not only do they not own their mistakes, they decide it is okay to over charge the customer for them and not provide a physical receipt either. An email version was offered- however, it was not acceptable at that time. I did not have access to email. They do not discuss anything with you either. Then you get to the cash to pay and to your surprise you are being charged for their errors. As a business owner, this is not the way proper business is done. No need to comment back to me either to save face. I tried to have a phone conversation with you prior to resulting to writing this review and you refused to own up to what transpired. You kept talking non sense and back peddling and I kept talking over you repeating my questions and of course not getting them answered. The hair dresser that provided service is novice, unprofessional, immature and decided it was okay to tell their customer that their hair was to blame for that outcome. Yet when the colour was reapplied it covered the roots. Unbelievable. Rule #1 in business- you NEVER ever slander your customers that help keep your lights on. You have rebutted on Google reviews. Here is my response to you---- The facts are the facts. My mothers services were to be $75.00+30.00= 105.00 + HST. Your daughter and stylst charged her over $150.00!!!!! I'm no mathematicIan but her services should have rendered $118.65. When we spoke on the phone you did in fact agree and state that she was charged a restocking fee for the second application Of colour. I kept stating to you on the phone, prior to disconnection, that it is not my mothers responsibility to pay for any errors done by your colourists. My mother was not in your salon colouring her own hair. Plain and simple. Own it and just apologize. Learn and grow from this. I do not need to make up unnecessary statements. I am speaking the truth. This is why I'm putting this much energy into this. And yes, your novice stylist said to my mother that her hair is at fault for the first colour application not taking. Who even says that to their clients?!?? So you can back someone you know for 1,5 yrs, however, I will believe my mother who has been legit for over 45 yrs of my life. Post a receipt online for everyone to see. I urge you to show the breakdown. The first colour without any added charges. $75.00 +30.00. I'll be glad to show her debit transaction. Please cut the crap at this point. Stop taking advantage and over charging innocent people to make an extra buck. It's a marathon not a race.

I tried this salon a week ago and I got the best hair cut of my life!!…read more Highly recommend it

The pictures here are not of this salon. It seems dishonest to post pictures that aren't the actual…read moreplace. Although the price was reasonable I found it difficult to make them understand what kind of cut I wanted and I had to explain it to 2 people. I've never had a problem in any other salon when I asked for a short layered bob. And although I had a photo of the style, what I ended up with was not what I was expecting. It was also a little disconcerting to have 2 women working on blow drying my hair. It was my first time at this salon, however. Maybe it was an off day for the stylists?

Yesha was amazing. I chatted with her about the kind of hairdo I was looking for, and she answered…read moremy questions about the wigs and hair pieces. I was about to leave empty handed, when she showed my a beautiful wig and suggested I try it on. She kindly took pictures of me with my smart phone. I thought it over and decided the style was a winner! Thank you Yesha for being so helpful and gracious and patient! I love my new hair! I returned to the store a few days later, and was helped by Akyan. She placed and order for me. She was very helpful also. I appreciated the courtesy shown by these amazing young women at this establishment. I will continue to shop at Clore, not only because of the countless selection of hair products, but because the girls who helped me made me feel valued as a customer. Sincerely, Rosemarie

This review/experience is all about a young lady Marvellous, that I really hope the owner sees!"…read moreCloré was recommended to me by my Personal Support Worker who knew that I was in desperate need of a wig! It's the only wig store that she goes to, and she always has such beautiful wigs, with so many different styles! I haven't even been to the store yet, but I wanted to leave a review about Marvellous, the young lady who took my call! Just like her name, she was absolutely Marvellous!!! I had so many questions to ask and she was very kind, patient and helpful!!! After she'd answer one question, that would leave me with more questions, and she continued to answer them, without sounding like she was getting frustrated or telling me to just come into the store!! She gave me so much information about wigs, that I'm no longer stressed about finding one, like the 2 previous stores made me feel!! I couldn't remember the name of Clorés so I called 2 others in the city and by my 2nd or 3rd question, they became inpatient and told me to just come in and take a look around! I was about to give up when the address caught my eye and I remembered that it was on Upper James. I'm so glad that I noticed it, and was lucky enough that Marvellous answered! Because of you, I'll be going there Wednesday as you recommended to buy my 1st wig, hopefully more!! Thank you, Marvellous for being so helpful but mainly patient with me! You really are Marvellous!! I'll leave another review after I get my wig(s). I'm confident that my experience will be just as great! TBC...

I had been to Teo Hair Salon twice and paid approx. $100 for my short haircut. After my second…read morevisit, I realized I wasn't happy with the way one side had been cut, so I returned two weeks later simply asking to have that side trimmed. I explained that I did not need a shampoo, blow-dry or styling -- just a quick trim to correct the one side. I booked online under the men's haircut category, which is listed at a significantly lower price. I was told they could not honour that price (because I am a woman!?) even though I was requesting less service and considerably less time. I find gender-based haircut pricing frustrating, and absolutely unfair. Haircuts should be priced based on the service, time and complexity involved, rather than simply whether the client is male or female. Their price list includes a gender neutral haircut pricing which is in the middle of a male and female haircut price. I don't get it! Why!? What disappointed me most was the lack of flexibility given that I was returning to address a haircut I had received there only two weeks earlier. When I explained that I was not prepared to pay another $100 just to have one side trimmed, I was simply told they couldn't do it for the price of a men's cut and I left without the correction. I had hoped for better customer service and a little more consideration for a returning client. I am no longer a return customer and I would never return there again.

Have been coming to this salon for probably over 10 years now, and I have always had amazing…read moreservice. Sophie, in particular, has been doing my hair for the past couple of years and she has always done phenomenal work - whether it be all over colour, highlights, a cut or just a wash/dry. Also huge shoutout to the rest of the team as well - everyone is super friendly and welcoming. :)

I'm kind of glad this spa doesn't have that many good reviews. They are packed but the vibe isn't…read morehectic - hoping it will stay that way! The location is stellar within Burlington. Free parking. The spot itself is within an old victorian with a circular flow-through in the layout and lots of air and energy. Good acoustics. Really nice lounge, great camp art. The reception lady was amazing, so was my colourist. I highly recommend.

Terrible business etiquett and customer service…read more I came to the salon in hopes of a change. I brought pictures and discussed what I wanted with the stylist. I dont know if I did not explain it well enough but I ended up with orange hair and a horrible cut. I left the salon and thought maybe it will look better once I wash and style it myself. It did not change so I called the salon pretty upset. I spoke with the owner who said he wanted me to come back in to fix it. But at this point I'm traumatized by what happened the first time so I politely declined. I suggested a partial refund since I would be having to attend another salon to have it fixed. The owner said no refunds. Not only was I left completely unsatisfied but also put the cost of getting my hair fixed elsewhere now. I was very upset the salon was not even willing to provide a portion of the service to be refunded. If I went to a restaurant and was served under cooked chicken and the owner said oh well come back next time and we will try again. I would not go back there.