A really up and down experience. The staff was clearly 5 star, helpful, efficient and friendly. The room was nice and clean. The location was fantastic. So the bad part. Could not connect to the Internet the first day, they acknowledged the problem but it was a significant inconvenience (which should not happen in this day and age). The breakfast buffet was disappointing. The eggs were incredibly watery. At first I thought it might be a Swiss thing, but after staying in Zurich the next day I saw it was just poorly made eggs. The bacon was also undercooked, very disappointing. I might try a different hotel next time in Neuchatel. read more