We used Steve and Tiffany as our selling and buying agents. As for them as a selling agent, they…read morewere very knowledgeable about the current market conditions and prices. I am convinced that we got top dollar for our house because of the timing and price we put it out at. Steve held an open house on both Saturday and Sunday and we had 2 offers over asking by Sunday night. The sale of our home was quick and easy. As for using them as a buying agent, they constantly offered properties that contained all of our "must haves". Besides that, they were able to get us into houses that were not even on the market yet. When we finally found our dream house, we one of 12 offers on the house. Based on their expertise, our offer was competitive and complete. The selling agent told me that we were the only offer to come in with all paperwork filled out completely and correctly. Because of Steve and Tiff's attention to detail, we got the house we wanted at a very fair price. I can't recommend them enough. They get back to you very quickly, they are very honest and most importantly, know what they are doing.

We JUST moved into our new house ONLY made possible with the help of Tiff & Steve! It was NOT the…read moreeasiest of processes but they made it SO much fun! They're flexible with schedules, honest in their opinions (which you WANT in this journey), knowledgeable and just GREAT to work with. I can NOT recommend them enough

Customer Service! In the process of selling a home, a sidelight window was shattered. The quickest…read moreresponse of all "Contact Us" emails I sent out, and very responsive to emails/calls after that as well. Though, because of the timeline, we were unable to order and install a replacement before the closing, I was able to pass along a quote to the new owners. I really appreciated their efforts to help us fix before the sale and I will seek out their services in the future because of this experience.

From the owner: The Marvin Design Gallery by NSWS is a complete window and door showroom exclusively focused on…read moreMarvin® Windows and Doors and Integrity® from Marvin Windows and Doors. Our goal is to provide a window and door buying experience that exceeds your expectations. We are a retail establishment that sells to contractors and homeowners, providing products that fulfill the needs of New Construction, Replacement/Remodel and Commercial projects. Need installation? Our expert installation team will provide all the necessary guidance and support to ensure your product is installed properly.

The cabinets we purchased were great quality unfortunately the measurements were the issue. Had two…read morewrong cabinets, and even after the re-order they were incorrect. They have to learn how to read a tape measure! If you are going to deal with them, double check and triple check yourself, don't leave it up to them.

Go elsewhere for semi-custom or custom cabinets…read more My wife and I considered Northeast for an upscale kitchen project in their semi-custom Candlelight line. When we priced everything out the cost ended up being the same as going with a fully custom local cabinet maker. They also had a painted door made for us 2 years ago to check the look of the door and told us it would be $100 if we ended up not going with them. We had to delay our project and picked up the door earlier this year after they got to use it for 2 years as a floor model and Lucy mentioned it had been damaged during that time. When I returned the door and informed Lucy that we were going with another cabinet maker Lucy said it was damaged and said she'd reduce the $400 (!!!) cost of the door to $150 to be "fair". Worst of all, she was condescending and accused me of using the door for another cabinet maker to copy the design which is not the case. We went elsewhere due to cost, better customization, and better customer service. If you're considering semi-customer cabinets, you can get full custom local made cabinets for the price Northeast charges. If you're considering stock cabinets you would get a much better customer service experience at Caroles (https://www.kitchenpeople.com/), we also considered Carole's and would have gone with them if we hadn't decided to go fully custom.

Above and BEYOND!!!! John Bulman is a rockstar, superhero, and community carer!!!…read more My husband and I began looking for 2 families 2 years ago. We ran into all kinds of agents along the way - no one I mean no one has done for us what John Bulman has. He has gone ABOVE and BEYOND what an agent does to ensure his community and his buyers/sellers get what they need. He has provided us with contractors of various sorts and experienced advice on managing an income property. We valued his services so much that we are using him to also handle our rental...inside of this he has provided us honest feedback, and honest advice to things we need to do to ensure we become investment income property savvy. More businesses need people who provide service like this and who care about what they do. John Bulman is our superhero! Thank you John - if there was a 6th star with a gold medal you'd get it.

The entire team at Brad Hutchinson are all fantastic. They've been a pillar of Melrose for decades…read more They are responsive, knowledgeable, enthusiastic, passionate, experienced, vetted, and friendly. I highly recommend them for all your needs around buying and selling of real estate. Call them today! You won't regret it for a moment.

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

Laurie is an amazing agent and tops in her field. She has a deep knowledge of not only the selling…read morebut purchasing process and is a keen negotiator. Laurie was available 24/7 for me, always responsive and very thorough, guiding me through the process of purchasing. I would highly recommend her to anyone looking to sell or purchase.

From the owner: Laurie Gesualdi is a full time professional Realtor. She has been with RE/MAX On the River for many…read moreyears and could not have found a more honorable company to work for. Laurie is known for her outstanding client service, adding personal touches and is a skilled negotiator with her clients best interests at heart. She believes strongly that it is not only her duty to represent her clients to the best of her ability, but also to educate them throughout every step of the process with top notch information and market insight, so that her clients can make the best decision possible. Laurie is honest, has abundant energy and enthusiasm and is dedicated to all her clients needs, sometimes having to tell clients information they might not want to hear with her knowledge about the real estate industry. Having worked with top agents in the area, her success rate has proven her to be a top producer year after year. In her free time Laurie is an avid cook loves to read and spend time with family and friends. Please call her anytime on her cell or in the office, Laurie will put her experience to work for you!

Working with Kim to sell my condo was filled with many mixed emotions. Kim understood and was very…read moreempathetic supported me every step of the way! She was respectful in that we could not have any open houses. My condo sold in 5 days over asking price! The photos and flyers were outstanding! Feedback from friends and neighbors who saw it could not believe what a beautiful job Kim had done in presenting my condo. Kim exceeded my expectations as a Realtor now as a friend. Kim is the BEST!! Thank you again Kim!! :)

My husband and I are first-time homebuyers who were looking to buy in Melrose during a very…read morecompetitive market (late 2022/early 2023). On a whim, we went to an open house in Melrose and decided to make an offer. We contacted Kim Perrotti and she helped us put together an offer (and get pre-approved!) in under 24 hours. Although we got outbid with that first house, we ended up getting the second house we put on offer on, which is unheard of in this market. Kim was never pushy and did not waste our time showing us any houses that we weren't interested in or that didn't meet our criteria. For the house we ended up in, we worked with Jay Morneault on our offer. With Jay's guidance, we were able to put together a winning offer despite there being 11 other offers. We are so grateful to Jay and the entire team for helping us achieve our dream of home ownership, especially in this competitive market. They know the Melrose area incredibly well and they helped make the home buying process as streamlined and stress-free as possible. I would definitely work with the Kim Perrotti team again when buying or selling in Melrose.

Words cannot express how poor the customer service is here. They were purchased over the winter and…read morewhoever bought it has absolutely no regard for their business and its customers. You cannot get a hold of anyone besides the extremely rude secretary. Stay as far away as possible.

Terrible customer service. I tried to reach them for 8 consecutive days about my account and…read morecontinued to receive a message. " We are busy now , Please call back." This is terrible customer service. I cancelled my account with them