Thankfully I haven't had to call on Capri for any claim assistance, but I have confidence in the…read morepeople that set me up as a new customer. They were thorough in their information, and guided me in making decisions that were right for my circumstance.

Very poor customer service. Lack of insurance knowlege. Unable to provide a simple quote.read more

Never would recommend this credit union to anyone. Customers…read morefor thirty plus years and one call from my wife to the orchard park branch today to ask for help in $300 of fees they took in one day resulted in being lectured and insulted on a birthday gift purchase as being frivolous and irresponsible. We looked at what you bought this person said to her!We can see where you spend your money you know! Oh my goodness a shirt for a birthday gift to our son was being commented on and called frivolous when we complained about their excessive bank fees. Thirty years as customers and we are closing all accounts and also all the insurance policies we pay through them now asap. My wife was humiliated and left in tears. It's bad enough Banks charge such cash grabs but to be spoken down to if you dare raise concerns is disgusting. Chelsea is the name of the person she was spoken to at orchard park branch. Has this branch not heard pf customer service? How about politely saying no sorry we are unable to help rather than humiliating a customer and chastising them calling their gift purchase pf a shirt that was made AFTER said fees were cleared and paid within 24 hrs btw ??? Terrible unprofessional treatment. We all work hard to survive these dats and banks take advantage from us every chance they can now this one treats a customer pf thirty plus like this by one of their rude employee! do better Orchard park Interior savings and be nicer Chelsea!! How dare you tell hard working family they should t buy a shirt as gift and go for a darn coffee on our day off work. times are hard enough these days without being humiliated by your bank when we both work our behinds off to stay afloat. formal complaint coming to head office and manager asap

Great place, really happy with my absolute zero fee bank account. It felt really nice to switch to…read morecompletely credit unions and save myself a bunch of money every month from the numerous bank account monthly fees and hidden fees. I really appreciate that credit unions profit mostly goes straight back into the community and supports locals. Friendly employees, quick and easy process to open my own account. It was great!

i'm giving a negative review because they don't answer phone calls from their clients in a timely…read moremanner.