I have been using More for the past 9 months and have never had any problems until the last 3…read moreweeks. It all started when the Argentine government/banks began using a new protocol that the person sending the money needed to provided bank statements, a copy of an I.D. and a new filled out form(already done when account was first created) to the company that is sending the money on my bahalf. In this case, my family is using Xoom to send me money via More. Day 1 passed and had zero money. On the second day, we contacted Xoom and they confirmed the funds were available(again) and provided a new tracking number. I went to More and they denied me because although they received the form portion, they didn't receive or couldn't find the bank statement/I.D. portion my dad sent. Keep in mind everything was faxed together, which means now my father's personal info is floating around somewhere. So my dad had to re-send everything again. Day 2 passed, zero money. On the 3rd day, I received a message from both Xoom and More that the funds were available. Now, for the past year I've been going to a location close to my house and throughout this whole ordeal, have been needing to go to the main store in Libertad(Tribunales). So I went to the store near my house and just when the lady was about to give me the money, she gets a phone call from someone at More telling her not to give it to me and that I needed to go to the main branch in Libertad. So I contacted More and they said due to a security issue with ONE name not showing on my passport, I needed to go there. When my father created the account i Xoom, there is a section that asks for my mother's maiden name to be used as a password for identification purposes. i.e. I go to get money from More and they ask me what the password is? More insists they don't use that system. So now I must be inconvenienced and ALWAYS go to the main branch to retrieve money all because 3 out of 4 names is listed on my United States passport. Even though I provide the code, told them the exact amount send, confirmed who is sending the money, know the people there, customer for 9 months, etc. So I finally get to the main branch and before they can give me the money, I now have to fill out the same form my dad was asked to fill out in the States. I don't know his bank account info, work address, salary details, etc. Day 3, zero money. Finally on the 4th day, I was able to retrieve my $60. Yes, the $60 that was supposed to hold me off until the end of the week until payday Friday. And what about the name change? We contacted Xoom and they said they could not delete my mother's maiden name and to simply create another account without it. It's the year 2017 and someone on their end can't press the delete button in there system. I will not be creating another account and repeat this bureaucratic nightmare.