This branch takes such good care of my parents and their banking affairs. The staff know you by…read morename, have notaries on site, and call for any our-of-the-ordinary activity. Professional and trustworthy.

They told me LIES to get me to open an account. I went to this branch to open an account with…read moreCASHIER'S checks (same as cash, right? WRONG!) I told Andrew (the man opening my account) that I was going to be wiring the money OUT of the account in time to close escrow on a house. I told him the dates. My escrow actually got pushed back a week, allowing even more time (but he didn't know this yet) and they STILL wouldn't give me my money in time to get my house by the closing date. I was sent to all 3 branches in one day trying to wire money, each person telling me a completely different story. The first lady at their downtown branch said all I needed was the routing number of the account I wanted to transfer into, so I returned an hour later with that. When I got back there, she said I needed to drive across to the South Cumberland branch to have Andrew, the guy who set up my account do it "at his discretion" because it was such a new account, but he was too busy with other people to help me. The woman at that branch who did help me said I could get paper money and drive the 90 minutes to the nearest Chase bank (where I wanted to transfer it and why I opened a local account; who wants to drive 90 minutes to bank!?) Then I waited for them to call all the branches in town and nobody had that much cash, even combined. So now my option is another cashier's check (which, remember, will probably be held at Chase bank, but hey, give me my money!). I waited another 10 minutes to be told they aren't comfortable giving me a cashier's check because the guy who deposited my cashiers checks to open the account at yet another branch "didn't deposit them correctly" so I needed to go THERE! You keeping track? This is my THIRD trip to this bank, 2nd branch and now I'm heading to another town to a 3rd branch and FOURTH visit. Now THIS man, Dustin, the one who "deposited them wrong" tells me he didn't deposit them wrong, but that my driver's license address doesn't match the address they have on file (all documentation that I provided Andrew when I opened the account PLUS, I just moved across the country, so DUH!!) so he needs to talk to his security department, who, of course doesn't answer. He also tells me that they need to HOLD my money for 10 days after holding it for FIVE days (these are business days, remember, so it's now up to 3 WEEKS). He said these are their rules for new accounts.....which the guy opening my account should have TOLD me about because now I have to move my escrow back. The day I handed Dustin the cashier's checks to deposit them he did not say one word about this additional 10 day hold despite my telling HIM about the escrow date and the fact that I would need to be wiring them well within this supposed additional 10 day hold. At no time did either men tell me that putting my money in this bank I would NOT be able to access it in time to close escrow on the correct day. I asked BOTH of them several different ways if they were SURE I would have this money in time, and they both assured me, "OH YES! No problem!!". Everybody just kept saying, "We are sorry for the inconvenience". No, "the customer is always right", "We will stand by what our representative told you"....NOPE, not here. I get a, "I'll call you when I hear back from the security department, maybe next week."

I was sued by this company when I had no vehicle to get up to Cumberland Maryland. They sued me for…read more10000 knowing I'm on SSO. And my ex wife took the vehicle violated the PFA and I still get charged for it she gets off Scotch free. Well now it's my turn I'm suing my ex wife for what they sued me for . And I should be suing them as well so I'm looking into that

This bank is awful. The worst part is the online banking…read more The app will not validate your sign in most of the time and the web site is always down. They owe me at least $60 dollars in stolen fees from unauthorized charges. They continued to steal 30 dollar NSF charges from my account, even after I signed a contract to not pay charges ,if the money is not in the account. The people at customer support are no help. Borderline Rude. I just had to concede and stop banking with them. And I don't recommend anyone else waste their time.

They told me LIES to get me to open an account…read more I went to this branch with CASHIER'S checks (same as cash, right? WRONG!) I told Andrew (the man opening my account) that I was going to be wiring the money OUT of the account in time to close escrow on a house. I told him the dates. My escrow actually got pushed back a week, giving them even more time (but he didn't know this yet) and they STILL wouldn't give me my money in time to get my house by the closing date. I was sent to all 3 branches in one day trying to wire money, each person telling me a completely different story. The first lady at their downtown branch said all I needed was the routing number of the account I wanted to transfer into, so I returned an hour later with that. When I got back there, she said I needed to drive across to the South Cumberland branch to have Andrew, the guy who set up my account do it "at his discretion", which he was too busy with other people to help me. The woman that did help me said I could get paper money and drive the 2 hours to the nearest Chase bank (where I wanted to transfer it and why I opened a local account; who wants to drive 90 minutes to bank!?) Then I waited for them to call all the branches in town and nobody had that much cash, even combined. So now my option is another cashier's check (which, remember, will probably be held at Chase bank, but hey, give me my damn money!). I waited another 10 minutes to be told they aren't comfortable giving me a cashier's check because the guy who deposited them at yet another branch "didn't deposit them correctly" so I needed to go THERE! You keeping track? This is my THIRD trip to this bank, 2nd branch and now I'm heading to another town to a 3rd branch and FOURTH visit. Now THIS man, Dustin, the one who "deposited them wrong" tells me he didn't deposit them wrong, but that my driver's license address doesn't match the address they have on file (all documentation that I provided Andrew when I opened the account PLUS, I just moved across the country, so DUH!!) so he needs to talk to his security department, who, of course doesn't answer. He also tells me that they need to HOLD my money for 10 days after holding it for FIVE days (these are business days, remember, so it's now up to 3 WEEKS). He said these are their rules for new accounts.....which the guy opening my account should have TOLD me about because now I have to move my escrow back. Everybody just kept saying, "We are sorry for the inconvenience". No, "the customer is always right", "We will stand by what our representative told you"....NOPE, not here. I get a, "I'll call you when I hear back from the security department, maybe next week." When I moved to a small town from California, I expected better treatment. Big banks in big cities may make you feel like a number, but they employ educated people who know what they're doing, so I'd rather have competency over nicety. You will find neither at this bank. I did, however, find both at First United Bank and Trust on Harrison St. in Cumberland. Once the hijackers at M&T release my money to me, I will move what's left after buying my house late to First United.

WEPCO has great customer service and offers great products!!read more

From the owner: WEPCO Federal Credit Union is a federally insured and chartered credit union that serves…read moreindividuals who live, work, worship, attend school or a business or legal entity within Allegany and Garrett counties in Maryland and Mineral, Tucker and Preston Counties in West Virginia. Our motto is “Everything We Do, We Do for You!” Our Mission: We will maintain the financial stability necessary to provide you with safe, convenient, and cost-effective products. We will provide the exemplary service necessary to earn the privilege of being your financial institution of choice. We will seize opportunities to grow the credit union in a prudent manner for the benefit of all we serve. We will provide opportunities for our employees to reach their full potential. We will continue to actively support the communities in which we serve.