I went to the chase bank on Robert C Byrd Drive in Beckley WVA. I tried to get help with my…read moreaccount. The customer Representative (Ms Wheeler) told me that she was going to lunch and Mr DelaRosa would help me. She left. Then he came out and told me he had appointments and I needed to come back in a hour and she would help me. I went back in 1 1/2 hours and she still was not back. So I left. Worst customer service I have ever experienced at a bank.

They short changed my ckecking account and refused to correct myaccount? They really suck and tired…read moreof getting people that can't speak English .

This Bank needs to give the employees a course in customer service. No one in that place knows…read morewhat is going on ....even the assistant to the loan officer was CLUELESS...and didn't seem to understand why I was annoyed with her reaction!! I will never do business at this facility again !!!!!!!!!!!!!!

From the owner: Pioneer Community Bank specializes in helping customers get the most out of their banking…read moreexperience by providing them beneficial checking accounts and minimal fees.

Been banking here for several years..good bank and good service..dont try to eat you up with any…read morefees etc..I love them and like the ladies who work here...if you want a good local bank then definitely come here..only wish the bank stayed open later.

Mother banked here for years..then they really started docking you with fees..I banked a few years…read morewith them too..and they would shuffle your deposits and your debuts around to overdraft you..I know they got called out on it by the government..friend uses them..not sure how they are now.

Friendly, knowledgeable and super helpful. They informed me about potential fraud on my card,…read morecorrected the issue, and had a new card in my hand in just over 12 hours. From the notification to the "here's your new card", less than 24 hours. Incredible.

From the owner: Here at Star USA Federal Credit Union we are simply "People Helping People". We have a variety of…read morefinancial services available such as Online Banking, Check/Savings accounts, Mobile App, Popmoney, Bill Pay, Free Credit Scores, New EMV Chip Debit Cards and more. We also have Home Loans, Auto/RV loans, Extended Warranty Coverage, Home/Auto/Life Insurance, Retirement Services, Business accounts and more!