My family used Anne and her team for years. They were fine…read more But the last couple years was not good. The straw that broke the camels back was when they made a mistake with my mom's taxes. They insisted on charging her $75 fee to help fix their mistake. When we objected, they said they would not submit her completed tax return until we paid the $75. Not happy, we paid the $75. They had us. Then a month later they refunded the $75 and admitted it was a mistake. Just terrible customer service. I had a similar event occur with my taxes as well.

My husband and I had our taxes done by Anne's office for two years. This year, I needed an…read moreextension because I just had a baby, so they required a $75 fee. We paid it and when I told them a proposed date that I would be getting the information over to them, she told me I had to find someone else to prepare my taxes. This is all after I took the time to fill out their questionnaire and pay them. I asked her to please make an exception this year as I have a newborn and do not have time to find someone else and she refused. I also asked for a recommendation and haven't heard from her since. Terrible customer service and very disappointed to say the least. I wouldn't recommend her services to anyone.

Recommend avoid. Does not meet deadlines, fails to properly file multiple times, does not…read morecommunicate.

As a long time Counting House client, I felt compelled to write a review, especially given the…read morenegative reviews posted, which show an unfairly slanted perspective of the company. I came to Counting House as an "angry refugee" from another accounting firm, one which had pretty much ignored my issues and allowed me to fall into a fairly significant personal debt to the IRS. Counting House helped bail me out and put me on the right path to a more stable and predictable tax situation. It wasn't long before I transferred my payroll services to Counting Hosue, to save me even more trouble in my day to day business transactions. While our years together haven't been flawless, per se, I can safely say that Counting House does their best to take care of all of my accounting, tax, and payroll needs. I feel I'd be remiss if I didn't address the previous negative reviews. The write up by Rachael C seems to indicate that although her boyfriend had "mildly complicated taxes" a cursory reading shows that these issues sound anything but mild. It seems like consultation of a tax attorney would be a requisite for this situation and it seems that no harm was done, given that they ended up resolving the situation. if you find yourself allegedly owing $21,000, of COURSE you get a 2nd opinion. One can't expect every professional to provide every service. I find this to be true in my own business and as such, feel this review is hardly an indictment of the service in question. The other review, by Dave A, is even more unfair. Dave says that he worked with Counting house for 14 months and complains of dealing with 3 account executives. Having been with the company for much longer than that, I know exactly what happened here. The first account rep had been there for a long time. She retired. The firm hired a replacement who, for whatever reason, simply didn't work out. This is a situation to which EVERY small business owner can relate. So after SHE left, they hired another replacement who is still with the company. So due to circumstances beyond the company's control, you end up with 3 employees in 14 months. It's unfortunate that Dave A was caught in the gears of this transition, but it hugely unfair and inaccurate to portray Counting House as having some kind of revolving door. I've been as pleased as I can expect with the many services CH provides, and consistently happy with the personal attention I get whenever needed. They are an excellent firm, especially given their passion for working with small businesses like mine.