Requested a quote from bAyless. They responded with an email and a text. I replied to the email and asked for an adjustment to the quote. They responded with a text asking if I had received their email. I responded with a second email. They responded with five additional texts asking if I had received their email. I do not like being harassed. This company is clueless. read more

I've used Bayless Insurance for my Home, Auto, and Commercial Liability Insurance for the better part of 10 Years now. They always answer the phone, and are very helpful through the entire process from payments on your policy, request for COI certificates for Commercial Policies, to claims management. read more

They are very helpful and friendly until you have to make a claim. I had a power surge to take out some electronics and was told to call energy so I have never had them pay on anything I am considering changing also. read more

Bayless insurance has always been there when I needed them. We had a house fire and they were there for us. Taylor that works at my agents office is one of the most caring people I have worked with. She has great customer service skills. I recommend them to all my friends and family. read more

Haleigh helped my family find great Auto insurance! Easy access and bill pay overall best insurance by far! I recommend them to all my family and friends! read more

If you are looking for insurance, Bayless Insurance is the place to go! I have been with them for a few years now and have had nothing but GREAT customer service. When my old insurance policy went up by $60 a month, they were able to provide me with the same policy as before, but with even a lower price than what I was paying. They always go above and beyond for everything I have asked from them. The team is always cheerful and helpful when they answer the phone. I Highly recommend this team, and will forever use them for my insurance needs! read more

I've been using Bayless Insurance for a couple of years now. I am one to always have a million questions, and I can count on them to answer every single one! They have gone above and beyond for everything I have ever requested from them. Taylor Hanna is the one I work with mainly, and she has been absolutely wonderful! They've been able to get me the same policies I had before, for a much lower premium. I wouldn't take my business anywhere else! read more

DON'T USE THIS AGENCY! A crazy, aggressive angry man owns this agency, his name is Mike Bayless. Bayless Insurance has been our agent for 8 years covering all our auto, homeowners, various trailers and such. We had never met him, only spoken to his staff over the phone until today. Today I went by the office to revise some coverages and ask some questions about actual values vs. insured values. His staff was professional and friendly while answering questions. I asked about how the underwriter determines actual value on utility trailers and garden tractors so that I could use that source to choose an insured value. They couldn't say where the values come from incase of loss. So they called the underwriter to find out, but couldn't get a clear answer. Staff kept saying they "guess" the underwriter just looks it up incase of a loss, but couldn't get an answer as to where or what resource was referenced. During the calm polite discussion with his staff, Mr. Bayless came into the doorway of the office and began verbally attaching me. Aggressively raising his voice, saying .."why are you abusing MY GIRLS? They gave you an answer!" I was shocked and appalled by his aggression. I answered ".. if by abusing, you mean asking questions that they can't answer, and need to call the underwriter for the information, I guess I felt like as customer I should be able to get information from my agent." He got louder and more aggressive, pacing back and forth like a maniac. I tried to calm him by explaining my intention, but he clapped his hands in my face and screamed "you get out of here". Well, I was finished trying to reason with an unreasonable person at that point, so I clapped my hands like he did and calmly said "forget you! I'll finish my business with the staff and if you don't like it, you can call the police!" He stomped back to his office and I finished my re-valuations. There is seriously something wrong with this guy, mental illness, something. The staff was shocked as well. Needless to say, I'll be moving all policies to a different agent. read more