I mean, am I reviewing the DOCTOR...or his practice?
I spent the first part of my career as a Pharma rep and a Group Practice Materiel Manager -- soooo when it comes to Doctors and well run medical practices I know the good, bad and ugly.
As far as the doctor goes, Dr. Garcia is good. He is honest stern and to the point, He take his time with you and very easy to talk to. I feel he is an extremely conscientious doctor and explains things very clear to you.
Now, the practice? If I was to rate his office staff...it would be a mixed bag; incompetent, arrogant, defense, thin skinned, and lack of customer service skills.
They are somewhat disorganized and you do have to sit on them to get them to call you back, answer questions and on occasion, can be a little rude, for lack of better term. This really applies to the front office, who often gets it wrong. His back office staff is pretty efficient BUT .
they DO NOT communicate lab results very well.
His front office staff...they are not a good reflection on the doctor, so if you are the type who is easily frustrated by an office staff who is not necessarily organized or doesn't necessarily communicate well ... this might not be a good fit for you. They could screw up a 3 car funeral when it comes to scheduling.
Folks this is Corporate Baycare Healthcare at it's finest (tongue in cheek). read more