The Tukwila and Silverdale manager is the same - Avelina or something like that.
Before I post this written complaint, I want readers to understand that I feel a huge disappointment and frustration towards this company, but I am calm, rational and writing this with objectivity. However, I strongly recommend you stay away from Bayani Commercial when sending your loved ones back home gifts and balikbayan boxes.
If you want a shipping company you can trust and understand the value of your hard work, effort and money that you have put into so that you can send your loved ones back home in the Philippines clothes, gifts, medicine, etc. Then look somewhere else and DO NOT USE BAYANI COMMERCIAL.
We sent two boxes back home in October knowing they would arrive in time for Christmas. We sent a used Ipad, a bunch of new and passed down clothes, 10 boxes of Emergen-c (Costco size), chocolates and medicine for my aunt and many other gifts. A couple of months passed and still no sign of the Balikbayan Boxes. So, I called on Sunday December 3rd. Spoke to a woman that was nice and she informed me that their storage had been burglarized and over 200+ boxes were stolen. Of course, mine we 2 of those boxes. NO ONE EVER CALLED or SENT A LETTER.
I was calm but pretty sad that my family wouldn't get their gifts and medicine especially during this pandemic when they need it most. But no worries because I knew I had declared everything in the boxes and hopefully they are insured. BUT NO... it turns out, they only cover $200 per box despite the fact that I had declared all the items and specifically wrote $500 and $600 as the value. Apparently when my husband dropped off the boxes, the manager told him they will only cover $200 ?!? WHO DOES THAT?! In what world, is an iPad less than $200? My husband said they made him put $200 and him being non-Filipino and never shipped a box before was following orders from the manager.
Today I called again to be greeted by an angry manager already yelling into the phone. She must have had several of these calls. She knew that I was missing two boxes and informed me that she has already sent two checks for $200. I asked her what can be done aside from the $200 per box because the items in those boxes were well over a thousand dollars. Also, the shipping fees were $130.
She kept yelling at me for several minutes telling me to be quiet and let her talk, I listened and already getting pretty upset. She thought she could just keep yelling at me like that and somehow be overpowered by her crass. Finally, I told her to listen and she gave be about 1 minute before yelling at me again. This is by far the most unprofessional, rude and manager I have ever encountered.
What I think is fair is that their company should reimburse people for what they lost. I declared $1100 in value and she blatantly disregarded customs regulations and crossed off $500 and $600 and put "200". This is unacceptable! The manager said she would not reimburse for the full value and sent the two payments of $200 already. Now at this point we were going in circles and my blood pressure was getting higher.
I then asked for a refund for the shipping fee of $130 which obviously was not fulfilled. She started yelling again and said that the payments of $200 include the refund! LIKE WHAT?!?!!?!? What kind of company does this? She said she would give a voucher and take it or leave it. But seriously lady... who would use your company again? WHY would anyone trust you to manage their valuables?! I don't understand where and how I was being unreasonable. I am not the only one that has had this experience. Please share this and if you were one of the unfortunate folks who sent a package in October 2020, I am filing a formal complaint with the Better Business Bureau and I encourage the same if they fail to meet reasonable needs of their customers.
Also, they have a sign that says insurance is free up to $500 (SMH) read more
