Dealing with Annastacia Babayeva was an absolute pleasure. From check in to the check out process she was personable, friendly, professional, and above all genuine in her concern for my vehicle and my needs. I would not hesitate to recommend Anna and her wealth of knowledge. Don't let her fool you, 5 years at this dealership she brings a trove of experience and charisma making her an invaluable asset to your company and team. Thank you again for the wonderful prompt service! read more

I make appointment for oil and filter change and tire rotation over the internet I used this dealership for service all my 6 Subaru's over the years in past I noticed my tires was getting shaved off on one side even I was doing wheels balancing around 30 k miles no matter what Then I noticed I was paying for tire rotation and there was no fingers mark on dust on rims ,tires was not rotated then I mark all my rims with number 1-4 and take pictures before and after supposed tire rotation guess what today is happened again lmao,but this time I get back and asked the service advisor what is going on? She said technician forgot to rotate them and asked how i know? I show them pictures then she said technician said I don't needed tire rotation lmao...II clearly asked and stated I need oil and tire rotation what in this dealership is wrong No sorry just we can return money or rotate the tires at this point I Don't need to deal with lying service manager or service advisor Please be aware of this tactics I will never return to this dealership read more

Bay Ridge Subaru Service - Little mark on your rims can save you lots of money for new tires - Auto Repair Near Me - Brooklyn, New York

I bought a 2025 crosstrek. Have roadside assistance. One week and I get a blow out on the belt parkway. Get a tow for $150. Send it in and denied. Didn't get towed to the dealer. Sunday afternoon, service closed and Not necessary. Roadside assistance is a joke. read more

In a word: ABYSMAL Hopefully, I will never have to come to them again. The customer service was terrible. I would have to call four and five times to get through to the service department. I never got through. I would have to call sales and ask them to transfer me. The service was equally disappointing. I came there with a faulty DCM. The first time I bought it in, they disconnected the DCM from the satellite. Two weeks later my battery died again. I brought it back and was told by a very rude and impatient customer service person that the problem was fixed. That the problem was a disconnected wire or something and I could pick up the car. When I went to pick up the car, I met a very nice but uninformed (I'm being polite here) customer service representative sho said that they were ordering another DCM for me but she didn't know why I was told that I could pick up the car. I had to take the car to drive to a new job in Chicago. If I was told that the car was not ready I would have made other plans. I had no choice but to take the car which she said was "fine." The car would run. I realized about a half hour later that my backup camera was disconnected and noticed wires hanging from the drivers side. I made it to Chicago somehow and took up to another Subaru dealer who told me that the DCM was indeed bad and that they disconnected a bunch of stuff when disconnecting the bad DCM. They are replacing the DCM and correcting all the problems your service dept created. See below for photo. The mechanic in Chicago said that the wiring inside was a "Hot Mess!" A manager from the service center sent me a text asking me to rate my experience. I sent her the above letter and she GHOSTED ME after I followed up with an email and a text. So don't expect anyone to give a damn when they mess up your car. You have been warned! STAY AWAY FROM THIS BUSINESS! read more

Bay Ridge Subaru Service - Auto Repair Near Me - Brooklyn, New York

I need my window wiper fixed. The arm wasn't working right. They wanted to do a diagnostic test for a window wiper. I refused. I went to this mechanic on Ave U and asked him to take a look at it. He came back and all he did was bend the arm and he fixed it. I couldn't believe. This diagnostic test is a money grab. I trust this mechanic more than the dealership. read more

Sold me a used car with an accident reported, after claiming the Carfax was clean. Did not do much to rectify the situation being that the ball was on their court at this point. False claims with minimal resolution. Not a good situation. read more

Friday afternoon on a sunny day. Had a flat tire around 2:30P and got to Subaru service a little bit before 4:30PM (when the techs leave).They still took me in for a tire change. Super grateful for their customer service and hardworking team! read more

Update 2: I went in for an engine light problem. Marc & Andrew went above and beyond. Everything is fixed in 1 day. I really appreciate all of their help. They were very attentive and courteous. Update 1: I spoke to Andrew, he was kind enough to listen and address my issue. I have another appointment on Thursday for another issue and hopefully I will get an answer. I'm not giving anyone a difficult time or asking for magic here. I just want to know what's wrong with my vehicle and how to resolve the issue. Although Andrew wasn't so pleased about the review, I am just sharing my honest experience and stated I did not address it with them first. I did in 2022 (twice) and just not gotten any answers. Hopefully now that the manager is involved I will get an answer regardless whether it's the battery or something else that cause stalling. I really want to build a great relationship with them because they were great to work when I first walked in 2019. I lease my vehicle from them. This is my 3rd Subaru. There are several things wrong with my Subaru. My auto start stop and AVH also stalls my vehicle at times. 2 times on the highway, and 3 times on local streets. I brought it in and they say it's my dash cam taking too much power. PS: family have 3 of the same brand and model of dash cash not causing any problems. read more

I want to thank the service department and Marc D'Ottavio for work well done. Marc is the service representative that I have worked with for many years. . My recent visit last week at this dealership as always is very positive. Marc walks through the procedure that is recommended to service my car. He informs me if there is a delay in a parts order. The work done on the front window of my car and the replacement of the front grill was done in a timely and professional manner. The passenger compartment rear view mirror was delayed due to shipment delays. I am sure the part will arrive in a timely manner and the repair will be completed to my satisfaction. Marc even offered me the use of a Subaru loaner car (very considerate). I am thankful for the services that Bay Ridge Subaru provides. Thank you and Marc. KG read more

I own two Subaru's a 2007 Forester and 2018 Outback both great cars. Bay Ridge Subaru Service department take good care of both vehicles. Andrew, Marc, Pat and staff are truly amazing. They are caring and provide outstanding customer service. read more

Brought my Forester in because of an engine light and interior cabin leak. They charged me two diagnostic fees ($160 x 2). Had to come back again because the cabin kept leaking. The first and second times they said the sunroof and front windshield drains were clogged and Marc assured me it was fixed. The third(!) time they kept it for 3 days then said it was windshield seal. Provided no updates unless I asked for them. They wanted $495 plus tax for a windshield replacement when Safelite down the street is charging $386 including tax. When I came to pick up the car (they told me it was done) they tried to give it back with no passenger seat. Asked for a refund of my diagnostic and they said they couldn't do it because that transaction had closed. Asked for a future oil changes and they said they would do a complimentary 6k service which is an oil change and tire rotation. read more

We will see how this goes tomorrow morning? Let me just point out that Jamie C. from the service department and Jerry from the parts department are super great! I went in Saturday morning to install my remote key I purchased a couple of weeks ago, and I used the special they were having for 29.95 to rotate my tires, check the high-speed balance, inspect tires, etc. My heat was working perfectly fine up until I picked my car up after my appointment. Me and my dad were great, sitting relaxing with my heat on 85. I picked my car up around 12:30 I didn't turn the heat on due to the fact I was going right to Home Depot which was an 8-minute drive. As I am leaving now to go back home I notice the heat wasn't pumping; I waited until the temperature gauge went to the middle but still nothing. Bad enough right after I picked up my car my left brake light conveniently went out -- I had to order another one which cost me $75. I also wanted them to install my remote key I bought from them which was $115. They said they couldn't install, and I had to come in and pay an hourly fee to see why it wasn't working. I YOUTUBED GOW TO REGISTER MY SPECIFIC KEY AND DID IT MYSELF WITH NO ISSUES. I'm calling in tomorrow to see what can be done, this is unacceptable, and I'm not happy about this. I spent a lot of money already with my radiator for it to all of sudden stop working after my service appointment with Subaru. Top it off I forgot they're not open on Sundays (which I understand, and I'm happy for - everyone needs a break). But I had to drive with no heat all day and risk my car engine getting hot. --- Update 11/14 - Don't trust Subaru Bay Ridge for any auto services! Now I have to buy a part that's going to cost me $592.93. -- Update 8/14/18 - I no longer have the car, but I just wanted to say, Subaru almost made me spend $850 on parts and services. They told me that I had to get a whole new part, where you want to know what was wrong with my heat!? I needed a new little fuse in that component in the front. Please make sure you are paying attention, and this is for anywhere you go. They ill try to rip you off. read more

Let's start with this: We bought a used Outback from Bay Ridge Subaru. A few months later we took it in to have an oil change. We then took the car on an out-of-state trip, during which the oil drain plug fell out of the car (it had not been properly tightened) and the engine seized up and needed to be completely replaced. If I could give Bay Ridge Subaru *negative* stars, I absolutely would. They're dishonest, slow, and incompetent. They seem to be simultaneously a) actively trying to screw me over, and b) too dumb to do a good job in the first place. I wouldn't go here again even if it was the only mechanic in a thousand miles. read more

Too many details to go into but the bullet points: - took over a month to repair my car after an accident. - took another month to repair the new problem they caused. - no offer of a loaner car until I asked for it. - they got a speeding ticket while testing the car. claimed they paid it and didnt, then refused to pay the full cost of the ticket after a judgement from the city already went out against me. Seems like some good intentioned people work here but clearly the place is a mess and doesnt value customers time. No reason for me to ever go here again. read more

Leasing a new car from Bay Ridge Subaru was a pleasure. Anthony Grippo is a really competent, knowledgeable, efficient, and experienced salesperson. He went above and beyond to explain everything about my new (Fifth in the row) car. Mark Wildman made all transactions quick, easy, and as smooth as they could be. I like a lot my new (Fifth) Crosstrek and strongly recommend going to Bay Ridge Subaru if you need courteous and professional service. And by the way, it was no stress at all. Free coffee was a plus as well. Alex Tarasula Crosstrek Limited 2022 read more

It took, 1 hour for a Regular oil change, tire rotation, state inspection and put pressure in tire. I am super happy, and I had my 16 month old with me and their receptionist gave her a cute coloring book to help keep her entertained. Please note my 1 hour wait was on a Saturday morning! Thank you for the great service. read more

We've bought our car from this dealership in April 2018. The staff told us several times with a huge smile on their faces that the first oil check & filter replacement in 6 months will be "on US" (i.e. free to the customer). When my husband came in 6 months for the oil replacement the dealership​ charged him $170. When he asked why did they *promise* to do it for free, he was informed that "Oh no, you misunderstood us - we didn't mean it will be complimentary in 6 month, what we meant was that we gave you a warranty for 2 years - if your car breaks down within 2 years, we'll fix it for *free*" Umm, yeah right. They why did we BOTH remember the "6 months = complimentary" equation? Did we make it up? Or did the dealership LIED to us? I hate being taken for a fool. I regret we ever got involved with this dealership, to say the least. read more

Bad experience as usual. These technicians are specialized in Subaru still takes already 2 days for p0400 egr a flow then still want more days and I was OK enough ask them to do wheel alignment only on phone. After get to dealer takes me hr then I wait at dealer for another 3hrs Atleast just for alignment service. Then she charged me 150 for incomplete diagnosis p0400 egr. plus 130 for alignment but they said n written on paper that wheel still veer on turning coz I've uneven tires. You guys shouldn't align if tires are bad in first place. What I called inexperienced or negligence. Next day I bought tires and alignment again at pep boys. Almost wipe 300 asss for nothing just wasting 2 days and 4 hrs. If guys have time and money for spared I recommend this dealer. You just wait wt more horrofic story. If u don't believe look more reviews on yelp. Beware read more

Did a good job on the warranty service. But the tech driver could of went easy with the clutch. Their tech stalled the car and revved to 3k and rode the clutch until he got pass the hill. Same thing reversing when he was parking. Have a dash cam proof. Clutch probably burned a bit but i guess they gotta rust out their skill somewhere. Overall one of their tech is not comfortable with manual car and most likely burned the clutch a bit. Other than that warranty service was done properly. read more

I bought my new Forester from BR Subaru in the middle of the pandemic and have been taking it back every six months for their complimentary oil changes and NYS inspection. Reserving a spot via the Subaru app has been very easy. The service itself has been great. Everyone--from the folks who receive your car to the cashier--has been friendly and efficient. Waiting area is spacious, clean and has great wi-fi. They also replace warranty items without having to request it! read more

When I got my 2018 Subaru from Bay Ridge, I worked with Peter and the experience was very positive. He didn't give me the run around, really listened to my needs and gave me the right price. I told them it would come down to price, availability and ease of working with the sales rep. He (and the guy from Mazda) were the only two people I felt happy giving my business to. Fast forward to my lease expiring. Peter has retired. I wanted to get into a new lease. I was receiving emails from Michael C (general manager), but when I called to get pricing, I didn't get a call back. Then more emails, to which I replied that I had already contacted them but didn't get a call back. When I finally got a call back, Michael was brusque and the price was MUCH too high. I shopped around and found the same car at a much more reasonable price (about $100/mo less) and called again to see if Michael could match it because the Bay Ridge location is closer to where I was buying from. Not only did he say no way, he told me that my new vendor was likely pulling a fast one on me. Nope. I have my new car now at the other dealer's better price. They were easy to work with, had what I wanted, and did it at a great price. Ah, well. Too bad that Peter has left. I have no plans on buying from them next time around. read more

Bought my car at the dealership that this service center is located. Service advisors and techs are friendly and helpful. Always keep us up to date and make the process smooth when we bring our car in for oil change, repairs, etc. read more

Quick, easy to get in and out of and didn't try to upsell me on unnecessary service. Got an oil change recently and glad it's really close to where I live since Im new to NY and was looking for a Subie dealer near by. read more

I would give 5+ stars for Andrea-- he went out of his way to be kind and helpful and make sure I had all the information I needed. I felt like I could really trust the advice he gave me and particularly appreciated his concern related to the safety of my child. It's easy to tell that Andrea really cares about people. On the other hand, I was really frustrated by my conversation with Marc, who talked to me before Andrea stepped in. He was condescending and acted as if he was giving me messages to pass along to my husband, even though I was the person standing in front of him. He kept saying things like, "you can tell your husband that..." and "if your husband decides that he wants to do this, have him call." I realize he was dealing with my husband on the phone prior to me arriving to pick the car up, but he could have at least said, "if you guys decide..." And this was only one of several things that Marc did that really rubbed me the wrong way. Really grateful that I was able to talk with Andrea and leave feeling more confident about the information I was given! read more

I own a Subaru and I needed an estimate for body work. I contacted Bay Ridge Subaru on a Tuesday to ask for an appointment and they said they would get back to me. When I hadn't heard from anyone by Thursday, I went online and booked an appointment. I indicated that I needed an estimate for body work. When I arrived at the shop at the time of my appointment, the service coordinator told me I would not be seen because they weren't providing body work estimated on that day in particular. I expressed frustration with the lack of communication- someone could have called or emailed me in advance to cancel or reschedule. The service coordinator simply dismissed me without offering any suggestions to resolve the issue. I took my business to another body shop in Brooklyn with much better customer service and communication. read more

Two weeks ago a man began banging on my window demanding change. He appeared intoxicated and became enraged when I replied "no!" During his rage he proceeded to dislocate my mirror. I arrived at Subaru today and the service I received was exceptional. The manager and parts manager came over, fiddled with it for an extended amount of time, and were able to reattach the mirror. They then proceeded to get a spray, to remove the adhesive from the duct tape, I used to hold the mirror in place. This was all done without an appointment. Subaru's continuous commitment to customer satisfaction remains unparalleled. #subaru #subaruascent #customerservice read more

What has ensued over the last few months has been nothing short of absurd. Failure to diagnose the problem here was crucial. I took the car in and let them know that I thought it was head gasket failure. All signs pointed to that and my local (non-Subaru) mechanic told me he thought it was as much. After three days of having the car Bay Ridge told me the car was "fine" after a radiator burp. So onward! I drove to Jersey only to have the car overheat and coolant reserve explode in 20 degree New York weather as I crossed one of the busiest, scariest toll bridges in the country. The good news? The first exit rolls me right into Bay Ridge. They had the car for about a week. The dealership refused to diagnose the problem even though the answer was clear. Expressing my frustration with the work they had done (in a polite and direct manner) to a man on the phone, he responded empathetically and said something about the importance of needing a reliable car because I WAS A WOMAN. This pushed me over the edge. I don't need a reliable car because I am a woman. I need a reliable car because I need to know I can drive an hour outside the city for work and not have the engine explode. Not a lot of alternatives in this town. Just don't drive a Subaru in New York. read more

Our Subaru needed extensive body work after an accident and we brought it to Bay Ridge Subaru, who subcontracted the work to a body shop around the corner. They wound up holding onto the car for 3 weeks because it took time for Subaru to process the claim and for Sea Breeze to get all the parts. It wasn't an unreasonable wait but while the car wasn't being worked on it was in either Sea Breeze's or Subaru's secure lots. When we got the car back our glove compartment had been rifled through and a number of items were missing including RayBan sunglasses, prescription eyeglasses, a flashlight and the paperwork for the car. Plus a backpack we left in the back of the car with an old Atari system and game cartridges was gone. Either their lots are not that secure or one of their employees is light fingered. We called both Sea Breeze or Subaru and neither was especially alarmed by this and neither made any real effort to look into it or make amends. They did very good work. But if we ever go back to them we will take everything of absolutely any value out of the car before we do so. read more

All I can say is stay away especially from Mark one of the service advisors. He will rip you off and still not fix your car. When you catch them quoting unnecessary work the service manager will jerk you off and tell you he will look into it. Find another dealer. I am very happy with Grand Prix Sabaru in Hempstead honest, friendly and a fair dealership. Well worth the ride. read more

Hadn't been to Bay ridge service in years, but my dads 2012 Forester needed service and I took it there. I kinda was expecting the worse, I've had issues before with the service manager and writers, but the clowns who used to be there at the service desk aren't there anymore. A lady took care of me, oil change, inspection, full brake job rotors and pads, air filter, cabin filter, and fixed a hard start issue. Job was done in a day, I probably paid a little more than a local shop, but the job was done right and with genuine Subaru parts. read more

Dishonest and cut corners whenever possible. Based on my experience, I 100% believe every negative review posted here. This service center does not align with the Subaru brand standards or values. If you need a Subaru mechanic, go to the one in Queens, Hempstead, or literally anywhere else. If you're looking for a skilled and honest mechanic, Muhammed at Top Notch Auto Repair in Park Slope is the best service I've found (and their Yelp reviews confirm this) - go there instead. read more

Jerry the parts associate was very helpful, professional, and knowledgeable. The best parts guy I know. However when the one of the owners decides to tell someone to tell a paying customer that he has to leave due to he has been chatting with his employees for too long. Puts a sour taste in customers mouths. The owner should have respect for his business and his customers. The only reason for one star is him and his disrespect for his business and customers. read more

The service is legit but these ladies gave me a run around to avoid taking my car for service. While I was being helped a late appointment came in, Pamela stopped my processing to take the late appointment. Absolutely unnecessary read more

Yeah, this service department is pretty ridiculous. It's really difficult to get an appointment, and then when you come in they treat you like crap. Even if it's for something quick (like a recall that should take 15 minutes) they want to keep your car all day. When I need a dealer to service my car I now go up to Koeppel in Long Island City. They seem better! read more

Wish I listened to the all the other reviews before they stole 350 dollars from me. Dishonest and not aligned with Subaru values.

If I can give a zero star for screwing me over by this dealership today, I would. On December 11, 2020, I had a flat and brought my car in to replace. Instead of replacing one, they replaced all 4 tires and charged me for it even though I purchased an extended warranty for 7 years. Then I was told I needed an alignment and parts replaced and that was covered by my extended warranty. They were missing one piece that needs ordering and had me wait over a week before the part came in only for them to tell me that part was a defect and again I need to wait another day to fix. At 3pm today 12/23, finally they call to let me know the car is ready for pick up but I owe them $1300 because the extended warranty doesn't cover. What?? I couldn't believe this,. I don't have that much money!!!! For 12 days Mark led me to believe my warranty covers the alignment and repair until after the work is done. If I had known earlier, I would've brought my car to my own mechanic who charges a fraction of the price. This dealership held my car hostage right before Christmas and forced me to pay without choice. I felt so taken by them. I'm never coming back to this dealership ever again. How disappointing and sad to end this relationship when I had such great experience with Joe Teti (the salesman) who no longer works there. I wonder why??? Don't ever buy extended warranty because they make all kinds excuses and reasons for non-coverage. It's Quite the contrary when they're selling you the policy, everything is covered under sun bumper to bumper. If you buy their extended warranty, you're wasting your money, plain and simple. I understand it's the Pandemic and everyone lost money, But this isn't the way to operate a business trying to make up for loss revenue and screw me over this way. I've been a loyal customer who purchased my vehicle and had every service done here. I'm never coming back here again. I suggest avoiding this dealership because I would hate to see another customer go through what I went through. read more

Absolutely terrible experience. What a joke. Parts have to be ordered ahead of time and phone payments are not accepted. Fine, I'll take an extra 2 hours of my own time to prepay for parts. Took the car to get a door fixed so the mirror could sit flush after an incident. The work is not done in house its sub contracted to a sub par body shop. They charge double what Geico quoted me for the damage, because of this discrepancy I had to wait for an an adjuster to come out who denied my supplement for additional costs. I was not informed by Bay Ridge Subaru or the Insurance company about my supplement denial....Bay Ridge Subaru had the body shop finish the job without any consent from me. After checking in myself two or three days after the adjuster had come out I was told everything was squared away with the insurance company, and that I needed to bring the check in they issued and everything should be set. One of the service reps tells me my car will be ready Tuesday morning. I show up Tuesday morning and my car is not finished. I wait around for an hour and a half just to find out my paper work with the insurance company isn't squared away despite what I had been told in previous conversations on the phone. After some arguing on the phone with Geico and Bay Ridge Subaru I find out I have to pay an extra 266.00 outside of my deductible of 500.00. Get the car back after almost 4 hours of waiting around and arguing to find out the $1,100 gap between the mirror and door is still there. Fantastic way to run a business Bay Ridge Subaru. read more

Courteous, efficient and dishonest. Went in for my first scheduled maintenance on my new Forester. Really shopping around for a good Subaru service dept. So I brought a Subaru leather steering wheel to see what they would charge to install it. I've seen a DIY mechanic install this steering wheel on Youtube in less than 30 mins. When I asked the service dept what they would charge me, they said it would take 3 hours and cost $375. You just lost a customer Bay Ridge Subaru. read more

After 31K ml on my 2015 Subaru Forester I decided to check wheel alignment. After the alignment I received a multi-point inspection form that was checked showing that the car was in normal working condition with no problems. I also received a diagram with measurements from before the alignment and after the alignment. The diagram with the measurements after the alignment has 3 points/parts that are red and not in the "normal" range. Also after the alignment I have noticed when I am driving straight the steering wheel is no longer straight, but turned a few degrees to the right. When I turn the steering wheel to be completely straight the car turns slightly to the left.It was never happen before alignment. It was never happened before alignment was done. I had very bad experience with manager Andrea. My opinion he is killing this business. read more

I had used them for years and never really had a problem. But recent events compel me to write. I own a car from Bay Ridge Subaru and was leasing a second car. When it came time to return the leased car this month, it was the weirdest ordeal. I get that there's been a pandemic, but the sales and service dept. are open. It was as if no one wanted this car back. Our point person, Cornelius, seemed to lose interest the second he realized we wouldn't be buying the lease or leasing in the near future (we simply didn't need a second car anymore). He at first seemed open to help (even offered to print out an important document), but then gave us the run-around on the phone, told us he would be in and never showed on a scheduled appointment, then never called us back (this all occurred on July 1, 2020). No one in the sales department seemed to know what they were doing, and almost two hours later they finally told us to leave the keys on the seat of the leased car. We took the plates, and were given wrong information to "take our time" returning them to the DMV/state. Thankfully our insurance company told us to return plates IMMEDIATELY (and directed us to print out a P-7 form from NYS DMV) or else risk getting our licenses suspended- and no I wasn't planning on waiting around paying for insurance for a car I didn't have anymore. Tried to call back at Bay Ridge and asked to speak to a manager, and was given the run around again that "everyone was busy." Thanks to Omari at Bay Ridge for listening to my complaints (although he kept claiming he couldn't hear me/bad connection, yet would answer me when I would ask, "Can you hear me now?") and then we never heard from the dealership EVER AGAIN. They literally just brushed it off like it wasn't a problem. On top of this, I had taken my purchased Subaru (a 2015 Crosstrek) for service on June 25, 2020. They almost overcharged me $500 because they claimed to have changed four tires, but they really only put on TWO new tires. The service department rep (named Kayla) went back three times to try to speak to a mechanic when I was trying to understand what she was trying to tell me about the expensive $1200 bill. When one finally came out to explain the work they did on my car, I looked over the receipt and was like, "Wait, you just told me you only replaced two tires, and it says four here." The mechanic said, "Nice catch." He took the original receipt of work and replaced it with a new one reflecting the $821 charge (for state inspection, rotating tires, etc). I wouldn't have minded as much (chalking it up to an honest mistake), except no one in service really apologized or seemed to care about this major issue. And oddly enough, I've always received phone calls from Subaru after service to ask how it was/quick survey and NEVER got one for this particular incident. All-in-all, I get that people are unbothered by complaints in the age of Karen, but I had assumed they would want to keep customers moderately happy. And the fact that they didn't respond to calls, and a voicemail, it's clear that business comes very easily to them and they'll just keep sucking in new clients. So that's cool and all, but I would prefer not to spin the Roulette wheel with my vehicles. Plus, I would have been open to buying cars from them in the future, but not after this. And I will be using other mechanics. So yeah, I suppose they're good until they're not. And after that, well, you should just be ready to put in your own legwork at the DMV, as well as the know-how to understand every aspect of your service bill before you get ripped off. The loss of trust and truthfully, pride in your work as an employee, was lost in these two situations. read more