I would rate this establishment poorly, with zero stars. Our experience as customers left us feeling unsafe and unfairly targeted. The head of security falsely accused us of theft despite providing receipts, and we were not believed. The head of security impeded our exit with our purchases, insisting on a security footage review, which took an unacceptable 24 hours. Following the review, which confirmed our innocence, there was a lack of apology or any expression of empathy for the distress caused to us as loyal and paying customers, in full view of the entire store.
Regrettably, even the surrounding staff supported the baseless claims made by the head of security. It is evident that the Järfälla location requires additional training in addressing racism, discrimination, bias, and fundamental principles of customer service. Caution is advised when entering or exiting this establishment. read more