This place has very misleading policies. I was asked not to come back because I'm a Chattanooga…read morelocal and they have a "no locals" policy. In addition, they mentioned me having a dog with me in the room; their website clearly states that they welcome pets with "open arms" (see screenshot). I think the Crash pad has a good environment, but the communication from the management is extremely poor. And I think it's just absurd to not cater to people who live in Chattanooga (as a local Chattanooga business)

Recently traveled to Chattanooga for a multi day kayaking event. We came early to check out the…read morearea and after the event before we drove to the ATL airport. We were greeted by Will who was super friendly, helpful and informative. He gave us suggested hiking routes based on our parameters (scenic but not too hard since we had to kayak 30 miles the next day.) The facility is clean, I saw no evidence of spiderwebs or other bugs. I selected one of the bunks. I chose a lower bunk. The bunk has privacy curtains, a pillow, bed linen a light blanket and a towel. There is a shelf and two hooks plus a light and a fan. Two outlets are free for use for your electronic devices. The under bed storage is extensive. I was able to get a carryon roller bag, a 95 liter Osprey bag and a Tom Bihn backpack bag in the under the bed storage unit. They provide the lock and key. The under-bed storage is impressive. I fit a carry-on roller bag, a 95-liter Osprey pack, and a Tom Bihn backpack easily. They provide a lock and key for the storage unit. The kitchen is well-equipped, though not all guests follow the posted rules about cleanliness. The fridge had a bit of an odor and some old, leftover food from previous guests. The lobby is small but clean. There's no TV, but you can hang out outside, play cornhole, or relax by the fire pit. Parking is tight in the area, but The Crash Pad provides a pass for their small lot, which was a huge help. The Crash Pad is conviently located near many great resteraunts and bars. Our favorites were Blue Orleans and Ernest Chinese. I appreciated their sustainable choice to not to use paper towels or hand dryers. They use cloth hand towels in the restroom and kitchen which reduces waste and paper use. My only complaint was the hot water situation. After a long day outdoors, you just want a hot shower. There's a sign advising guests to wait or run other faucets to encourage the hot water flow, but when you're tired and smelly, you're not excited about leaving the shower stall to try to make it work. At the end of our trip, we ended up showering at the event's rented shower trailer at Camp Jordan after kayaking. Insider tips: Bring noise cancelling headphones (people snore and make other noises). Bring a short cast to hold your clothes and toiletries. The doors are locked 24/7. People will ask you to open the door for them (when they do not have a key) opening the door is your call. I didn't feel comfortable doing so after the staff left at 9 pm, they have a washer and dryer for a fee, and you can get extra towels and blankets if you need them. I really enjoyed my time in Chattanooga and at The Crash Pad. If you are from out of town and are adventuring in the area The CrashPad is an awesome, convenient an economical choice! .

The room was spacious and cozy. Breakfast in the morning was pretty decent! Good stay in a…read moreconvenient location!

This was a great spot to spend the night during our road trip to Tampa last week. We arrived really…read morelate in the evening/early morning and since I had already checked in on the app and had the digital room card, I did not need to visit the front desk. They had plenty of parking and we were able to sneak in through a side door so that we did not cause too much of a commotion. The room itself was clean, spacious and a nice temperature upon our arrival. The only downside was that the shower seemed like it had seen better days. It was small and very outdated, but the rest of the bathroom and space looked update and so nice. The best part was that the bed was firm and super comfy! Definitely a good spot to sleep for a few hours. Sadly, since we arrived so late, we did not make it up in time for the breakfast so we missed out on that, but I do know that it would have been a perk had I woken up on time. Oops!

We stumbled upon this sweet gem while planning our trip to TN. While we originally planned on only…read moregoing to Nashville, we booked two nights here as a side trip and happy we did. It's located on Lookout Mountain, which has a ton of historic significance and we enjoyed learning more at the National Park. Rock City is across the street from the Inn and it was also interesting to stroll through. The Inn itself is quaint and cozy. The main building has a few guest rooms but most are in cottages dotted around the property. Ours was sweet and the bed comfy. Our only issue was the TV cable didn't work and wasn't repaired during our trip. The jetted tub also didn't have functioning hot water and it would've taken too long to fill using the shower, so it went unused. Both of these items would've been much welcomed following a very long travel day from the west coast. Overall very nice.

My husband and I and another couple spent a few days here a couple of years back and I've never…read moreforgotten it. It was beautiful. The hostess at the Inn had said that if we hadn't seen it at Christmas, it was a must... still haven't done that but totally intend on it.

I will start with I'm usually not a Hilton person but this hotel may have me changing my mind. I…read moredidn't have any issues. Check in was smooth and the person checking me in was really nice. But what I liked the most.. is that they have happy hour EVERYDAY!! The room and common areas were all clean. They even had an outside deck lounge area. Overall good experience.

I came to Chattanooga expecting the usual hotel math: decent room, forgettable hallway carpet, and…read morea breakfast that somehow tastes beige. Instead, Embassy Suites decided to flex. From the moment I walked in, the place had that polished, easygoing vibe that makes you feel like you made the right call before you even hit the elevator. The environment is genuinely nice, some vintage Volkswagens were on display in the lobby... the kind of space that feels welcoming instead of transactional. The rooms were clean, comfortable, and, most importantly, stayed that way because housekeeping actually serviced them daily. That alone feels like a luxury these days. The location is not exactly the crown jewel of Chattanooga, but it nails the one thing that matters when you're traveling: convenience. It's easy to get where you need to go, easy to get back, and easy to settle in without feeling like you're fighting the city. And the staff? Warm, friendly, and consistently helpful. The kind of team that makes hospitality feel like hospitality. But the moment that won me over was the Little Debbie snack waiting in the room at check-in. That tiny touch somehow said, "Welcome to Tennessee, we speak fluent comfort food." A good hotel gives you a room. A great one gives you a reason to smile before you even unpack. That's exactly what this place gets right. It may not sit in the most exciting location, but it absolutely understands the guest experience. Clean rooms, daily service, kind staff, and just enough thoughtful touches to make the stay memorable. So I came in expecting standard hotel beige and left thinking about snack cakes, spotless rooms, and how easy they made the whole trip feel. Four stars, and yes, Little Debbie absolutely helped close the deal. And the VW's are a nice twist too!

Located along Lafayette, there is a large sign out front so it is easy to find. Be aware as you…read moreenter the parking lot the angle from the street is pretty steep. SUVs won't have any problem but some lower sedans and certainly sports cars may scrape at the entrance. We had made reservations online but did not find out until we checked in they were undergoing pretty extensive renovations. The lobby was blocked off and we had to use a courtesy phone to get the clerk's attention. She then came to a side window and completed the registration. She indicated the foyer we were currently in would be cleaned up by the next morning and they would have a limited breakfast available. This information should have been presented in the online registration portal to allow potential customers to make an informed decision as to whether they wanted to stay there, especially when there is another motel right next door. The room itself was nice. It was older but clean and had all the typical amenities anticipated. We were at the rear of the building so there was no road noise and the room was pretty quiet. The next morning the foyer area included only yogurt and packaged breakfast items. Again, this information was not available prior to booking and no price break was offered for the lack of the advertised breakfast option. This motel may be much improved when the renovations are complete, but potential customers staying during the renovations need to be told of the changes up front.

In terms of judging this hotel by the price point, I have no real complaints. The room was clean…read moreand the staff was friendly. The property looks relatively well maintained. There are a few restaurant options relatively close by and there is a cool Covil War battlefield within minutes and something that you should check out if you stay at this hotel. Be careful going in and out of the driveway, there is a pretty decent dip at the edge of the driveway. All in all, you can't go wrong with the price point at this hotel.

I'm giving this a fair review with two stars we got a non smoking king suite giving us more room…read morefor a couple nights. When we first got to the room it reeked of cigarettes, the bathroom being the worst location for the smell. It had a pull out couch bed but no extra blankets in the room. The couch looked like it needed to be tossed long ago. Minimal towels, the room has two tiny shampoos and a bar of soap. The ceiling looks like it could give way at any point in the bathroom, the shower takes a long time getting warm. The bed is like sleeping in the ground and the pillows are flatter then a pancake it comes with a sheet one blanket and a decorative sheet "blanket". The room wasn't overly clean stuff on the walls and doors. I just don't know if this is the place to stay pay a little more go to another location.

Again, I am reviewing this location with respect to its cost. The staff is friendly. The location…read moreis safe. I am traveling for business. The room is fine and clean. The internet is good. This is the fourth time I have stayed here, and I will stay here again. They have fair rates with acceptable accommodations.

Within 5 minutes of settling into our room, I was grossed out. We arrived super late in the evening…read moreso I was not about to attempt to switch rooms. There was grease or oil stained all over my nightstand. There were crumbs/ debris all over the floor and bed frame. There were pubic hairs on the nightstand. Then I went into the bathroom and immediately noticed a curly and long black hair on the sink counter. Even though it was late, we wanted to sit in the lobby area and chill out. Surprisingly enough, it was much cleaner down there so we relaxed a little before heading to bed. We purchased some drinks from the market and watched television. The front desk person was super friendly, attentive, and nice. We also requested a late check out, which she was able to give us until noon. I wish I got her name because she went out of her way to check on us multiple times while watching tv, including offering us the remote. She was about 5'3", dirty blonde hair, late 40's/ early 50's, Caucasian. Unfortunately we did not make it to breakfast due to us sleeping until after breakfast hours. Shower time was not fun. When I was at the conditioning hair point, the shower floor was flooded. I had to turn off the water to wait for the water to slowly drain. It was a first since the shower had a long strip for a drain. Luckily housekeeping was not pounding on the door when I took a couple minutes longer than noon. The rooms definitely need some checking in on but the staff were nice.

My family from out of town all stayed here for a celebration of life time for our family member…read more They were So helpful and accommodating. Rooms are not that large but they have several large indoor seating areas for gatherings. The indoor pool was great for the kids. Just an amazing clean place to stay. Special shout out to LaKenya who was so helpful in setting this up!

Arrived very late. Desk person quiet but pleasant. I have small dog. The room was clean, no bad…read moresmells, easy access to door leading to outside grass. Good, hot breakfast. Very pleased.

Nice and clean. We had a room with two queens. My only complaint was that the room had that cold…read moreand damp feel. We couldn't get it to feel "normal" during our one night there.

The property is gorgeous! And boasts multiple restaurants with lots of hangout space. Inside the…read morelobby there is a fireplace with old civil war cannons in the fireplace...super cool! Room was nice and clean. Staff at the front desk was ok, nothing exceptional for a hotel like this. Service was a bit slow at the restaurant at first, but once we got service it ended up being good and our food was delicious with large portions. The bar had live music. Enjoyed hanging out there by the fire pit. Nice stay in a central location.

4.1 of 5. We…read morerecently stayed at The Chattanoogan while moving our child into college and chose this hotel due to the Hilton brand's reputation for consistent, top-tier experiences. While our stay had its pleasant moments and the hotel lobby had a lovely fragrance, it also came with several hiccups that made it fall short of what we usually expect from a Hilton property. Upon arrival, our room appeared modern and nicely arranged, but the bathroom shower floor did not look clean. It may have been the material used, but due to visible staining and uncertainty around cleanliness, we opted to lay down a towel before using it. We also encountered a few maintenance issues--one nightstand drawer wouldn't close and had a sugar packet used as a makeshift shim, and the other nightstand was missing its rubber insert. Thankfully, Mike from maintenance came quickly and resolved both of those, as well as got our TV working, which wouldn't turn on initially. His professionalism and responsiveness were appreciated. After a long and exhausting day, we were just hoping to walk into a clean, fully functional room, shower, and rest--but that first night was more about troubleshooting than relaxing. On the second day, housekeeping refreshed the room, but failed to restock tissue and provided only one washcloth, requiring another call to the front desk. Despite emailing earlier, I ultimately had to go to the lobby to use the restroom, which was disappointing. That said, the staff, especially Norma Garcia, were responsive and helpful once issues were raised, and we were comped for as a gesture of goodwill. Take home message: Although the start to our stay was a bit shaky, we appreciate their effort to make things right without excuse. We will plan to stay there again based on Hilton's reputation and staff effort to remedy our first time experience. With a focus of room readiness and housekeeping consistency they could easily earn a higher rating.

Renovated lobby was very clean and appealing to the eye! I was super impressed. The rooms (we got a…read moretwo queen bed) were clean and so big!!!! Two beds, a lounger, a desk, nice tv and nice stand! Also has a mini kitchenette with a microwave, fridge and ice. The bathroom was very nice and clean , too!!! The breakfast in the morning is generous compared to other hotels I've been to recently. Omelette, egg white omelette, biscuits and gravy, bacon, oatmeal, pancakes and hot danishes and way much more. If you're a family you would be saving a killing on breakfast ! Ton of food. Fair price for a very pleasant stay. Exceeded my expectations!

Made a reservation thru Expedia for the wrong date. Corrected the date while at the hotel thru…read moreExpedia again, got a copy of the cancellation done by the hotel as well as putting it thru Expedia and Expedia refuses to refund blaming the hotels policy. Clearly the hotel accepted the cancellation so blaming the hotel is just an excuse to keep my hard earned money. SHAME. No more Expedia for us.