My SUV's battery was completely dead. Even though they offered to install the new battery I purchased, I couldn't start my vehicle to drive it to the store. Also, having come to the area to visit my daughter at her college, I didn't have the tools I needed to install it myself. Realizing I was in a pickle, they handed me a tool kit and sent me on my way. I returned to the lot at Clarion Univ where my daughter parked the SUV, quickly changed the battery and returned the tool kit back to the store. They came through when I need help the most! Sure, there are other auto parts stores in the area, but I'm convinced none of them would have lent me their tools! read more