My experience with Bath Fitters started off great, but ended up leaving a bad taste in my mouth. Tyler came out to replace the drain cover and a cartridge in the shower handle. I showed him where the water shutoff was, and he seemed hesitant on how to do it. Very quickly finished the job, then went back downstairs to turn the water back on. He then left after exchanging a few pleasantries. A few hours later, my husband went downstairs to put something away, and discovered the carpet was soaking wet and the water shutoff leaking like crazy. When I called Bath Fitters, the manager was out of the office, so I left a message. When we talked a couple of days later, he said that Tyler told him that I had shut the water off (not true). Then he claimed that the water had been leaking before he had even shut it off. The manager (John) said that he believed his employee and wasn't going to do anything to help defray the costs involved from fixing his employee's mistake. Costs included a hotel room for the night (as the water was shut off for 24 hours), city charges for shutting off the water outside, plumber fixing Tyler's mistake, and added cost to water bill for the water that leaked. Not to mention the inconvenience of the whole situation. Thanks for reading! I hope this helps others. read more