I've given so many chances when I go to this Baskin Robbin's. The customer service sucks. The girls taking orders and cashing out are laughing and talking to each other. I work in customer service so I know how we should be treating customers and this is not it. My orders have been messed up twice. I'm always having to repeat myself because they're too busy talking to each other to pay attention to the customers. The ice cream is great and it suck's that it's the only Baskin Robbin's in town. Super disappointing. Definitely need to retrain workers on their customer service or talk to them about taking their job seriously. read more

Greeted me with total instead of actually greeting me . The cone was very stale. I guess they were just trying to get everybody out of the drive-through. read more

Fui hace unos días por un helado y Héctor fue muy amable conmigo, y me dio un excelente servicio! Iré otra vez.

This location has a drive-through! That alone sets it apart from most other locations. I love coming here as the service is always fast and easy. The ice cream is yummy. The location itself is super cute. The door handle is their signature pink spoon, and the curbs in the parking lot are even painted pink. One of the best things about this store is the owner. She's an intelligent and successful woman. read more

Baskin-Robbins - This customer thought the drive-thru was a waddle-up. - Ice Cream & Frozen Yogurt Near Me - Los Banos, California

love this place so much hector helped us out the other day he was super welcoming and kind quick service too!! will be back again soon

I've stopped here many times over the years when traveling to Fresno to visit friends. I see I've never left a review. Always great friendly service and of course the ice cream is great. Good sized parking lot. Also right on city portion of highway 152 so it's easy to find. read more

Used to love this shop a ton. Year by year the customer service aspect of the workers degraded. I went through drive through today around 8:30pm and wasn't even greeted with a hello, have a good night, F you, or anything. Even after greeting her first, she just stuck the card reader out of the window, handed me my ice cream, and shut the window. All of this was without a greeting or any eye contact. I know that Walt trains these people better than this, it's sad that they disregard the social aspect of interacting with customers. Our family's purchases may not be significant, but it's time we stop accepting the poor manner these high schoolers choose to treat us as community members. read more

I was at the Best Western next door and wanted to have an afternoon treat. This location is great and they have a drive thru too if you don't want to get out of your car. I got myself a Reese's peanut butter cup ice cream sundae with strawberry syrup and whipped cream on top. There was no line on a Friday afternoon and I was enjoying my ice cream in no time. read more

Customer service is awful here!! And once you put no tip the attitude gets worse!!! I didnt know scooping ice cream and making milkshakes all day will put u in a bad mood! I know not to go there anymore!!! read more

We stood waiting for about 4 minutes along with other customers already there when we arrived. There were at least 4 employees in the back gossiping and chatting. Not once did they acknowledge us. They need supervision! read more

I went to this location yesterday to buy my niece an ice cream cake for her birthday. We decided on the mini ice cream cones . There were about 5 employees,which to me seemed like too much for a small ice cream location, who did not bother helping me at the register. Two employees were gossiping at the drive thru window and the other three were busy gossiping with a customer who seemed to be their friend. I stood there for about 5minutes waiting for some one to check me out at the register. When it was finally time to eat the ice cream cones, everyone agreed that they tasted really gross . They tasted as if they has been sitting there a while. The cones were chewy and soft . The ice cream had a slimy taste to it. I would recommend they throw away old ones away and replace them frequently with new products instead of selling old slimy ice cream cones. read more

Baskin-Robbins - Mini ice cream cones - Ice Cream & Frozen Yogurt Near Me - Los Banos, California

Drive through. That's the reason you should go. Drive thru. In my pajamas and don't want to get out of the car but REALLY need a milkshake. Love you BR! read more

Got a pink bubble gum milkshake tonight and it was not good because it leaves a funky feeling in your mouth with the chunks of gum

I used DoorDash and they were prompt. In the past they have called me if they didn't have what I ordered and allowed me to choose an alternative. read more

Just went into this Baskin-Robbins had the rudest person on drive-thru if you don't like your job and get a better one thank you

What can I get for you? A scoop of chocolate on a cone. What else can I get for you? (A little bitchy) A scoop of vanilla in a cup. What else can I get for you? (Real bitchy) That's it. I'm sorry what did you want again? Every, damn, time. It's unbelievable. read more

These people rock the drive three is the best the icecream is amazing and customer service is always on point!

Baskin Robins freezers are not working properly !! I will call the health department !! And those ladies are so defensive instead of accepting there is a problem in the freezers !! It has a super thick layer of snow ice on the walls of the freezer !! I like my ice cream cold and hard !!! They lost a 20 year customer now I am going to the thrifty store for their good hard and cold ice cream. read more

baskin robbins drive-thru;what m0re c0uld a traveler ask for!?.. :d for some reason, this baskin robbins always makes my smoothies/blasts super duper good! ... i l0ve the original cappucino blast & turtle blast...soo good 'til the very last drip! ;) read more

Best drive-thru Baskin Robbins with friendly staff. One of the best places to stop at while in LB :)

Very nice place. The ice cream was VERY cold which I liked. Professional staff will be serving you here. I've always been a huge fan of Baskin-Robbins. read more

Good ice cream And the workers are amazing and are always in good moods and do there best to not have you waiting

This store's owner is incredible! Kathy helped to make my mom's birthday extra special !!!! She went out of her way to make sure the ice cream cake was perfect and arrived on time !!! If you want to support a great local business and detail-oriented owners who love what they do--this is it !!!! read more

Drive-thru Baskin Robins!!!! This is better than a fat kid loves cake... He can get his ice cream without even getting out of his car!! What more can one ask for? oh yeah, they give big scoops too! hah read more

@Baskin Robins in Los banos. I am very disappointed in Holly who answered the phone. During these times of shelter in place I tried to call about what flavors are there for the6 to 8person cakes they had. She has said there was wayyy to many cakes and she wasn't gonna be able to go over them on the phone. I have been there several times. There's has never been over 4 or 5 of one size cake. I wanted to call ahead to get Gunners name put in it so I could just go through the drive thru being pregnant with Afib and diabetes if I don't have to go in I thought it was the best to use there drive thru. She starts talking to someone in the store"this lady wants all the flavors of the cakes but I'm taking an order what do I do" the other voice tells her "tell her you can't". Really I wanted a specific cake size not all the cakes and I want to order also. I also would not have minded waiting. She wasn't even nice about it she was very rude the way she spoke to me .Customer service is important that's what keeps a business going. Just saying read more

Ordered a 31 below, cup was dripping ice cream on the sides told the girl she noticed it and took it to "clean it" with her dirty apron and still handed it back to me dirty. Disgusting. read more

If I could I would give them zero stars!! Went through the drive thru tonight and ordered a milk shake. I requested it be extra thick because they get watery in less than a few minutes. As I drove up I could see the OWNER talking his staff and laughing how I think getting it thick wouldn't be more expensive or something to that nature. I normally would go there about once or twice a week, but today they lost a loyal customer due to the lack of professionalize and or racism. Never would I recommend this place to anyone. You can never go wrong with thrifty ice cream! No one like to deal with unprofessional businesses that over charge for ice cream that is thawed out! read more

We moved to Los Banos because of this drive-thru 31 Flavors. All joking aside, it's really nice. It's hard to hear them on the intercom because of street noise and mumbling, but good ice cream is good ice cream! read more

Let me begin by saying their ice cream is great! Service is good. However, this location is weighing their portions. I left with a two scoop sundae that I literally finished in less than 4 minutes. It was that small. I understand the importance of portion control for a business owner, but you will lose customers that way also. I will be not be returning to this location. I hope your extra dollars you save is worth the customers you lose. When you have competition in town (Surfs Up Ice Cream). You can ill afford to lose customers to save some pennies on the dollar. Good luck! read more

They are always out of flavors or dipped waffle cones. They can't take the time to put up any signs advising what they are out of.

I love the fact that this location is a drive-through it's really convenient being that it's so hot in town and I don't have to take my toddlers out of the car either. I have always experienced great customer service and my ice cream is always delicious. Overall a great place for a nice treat read more

rainbow sherbet for life!!!!!!!!! now that i got that out of my system, i have been eating br 31 since i was a kid. it started with rainbow sherbet... then additions of vanilla, rocky road, chocolate chip, etc have rotated through as a 2nd scoop option. additionally it's a perfect portion that leaves you satisfied and nothing is wasted. i hate big portions; leaving wasted ice cream and putting it in the freezer never provides the same results for a later eating. i love their sundaes sans cherry. we are a family that does ice cream cake for celebrations and with their recent addition of online cake ordering, it couldn't have made it any better. who doesn't love a cake that entirely made of ice cream with fudgy crumbles at the bottom. makes my mouth water writing about it. this location is great because they have ample seating, a staff that is always courteous and friendly, clean, and a drive through. a fan for life, if only you were on the east coast... carvel just isn't the same. read more

The ice cream was as expected for 31 flavors: good quality, great selection of flavors, and a bit pricey. But what I really appreciated was the service. My least favorite thing about ice cream shops is the apathetic teenagers who usually work there. Not so for this place. All the staff were professional, and Jacob, who served us, was fabulous. I felt like he really wanted to help me find a flavor that would make me happy. read more

Oh no, a Baskin Robbins with a drive thru- now i'm REALLY in trouble!! I do like them 31 flavors!!

There was 4-5 girls working it took 20 minutes for a cone in the drive thru. They're all running around like chickens with their heads cut off maybe have a manager there that knows how to manage those girls looked like high schoolers Their attitude wasn't all that great either. Customer service is key! read more

I ALWAYS get our ice cream cakes here and ordered again and was AMAZING as usual. Chocolate cake with love potion

A Baskin-Robbins with a drive-thru - sounds like a great idea. But I'm typically driving westbound on this stretch of Highway 192, and the ice cream is on the eastbound side of this often-busy road. Is it worth it to brave oncoming traffic? Well, sometimes, you just need some Peanut Butter and Chocolate. But please, be safe. Sit down and eat your cone. There's no way to safely navigate your way across two lanes of highway traffic with a cone in one hand. read more

I love this Baskin Robbins!! The drive to Fresno to pick up my son at college, I stop and get the yummy Reeses Sunday is to die for. :) The way back is a cappuccino blast to get over the pass. I love the colorful ribbons that were on the ceiling and the staff is so fun and happy. Not only does the ice cream make you feel good but the happy go lucky staff are great. The cake decorator let me take pictures of the cakes she was working on. Wish I knew how to post the pictures for you. Thank you again for the great service. Tammy read more

Great little ice cream shop, I didn't realize this until I go to other baskin robbins shops that this shop's scoop is actually bigger, especially with $ 1 scoop tuesdays, it's a deal ! read more

This is by far the best Baskin Robbins I have been to in a long time. It has the pink spoon door handle that I love to see, a restroom which is rare, streamers hanging from ceiling, and it's a drive thru. The young girl who took our order memorized everything. Was a great experience! read more