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    Baskin Robbins

    4.0 (1 review)
    Closed 10:30 am - 10:00 pm

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    Gypsea Gelato - (Coffee Macadamia) x (Lilikoi Passionfruit) x (Tosted Coconut Haystack)

    Gypsea Gelato

    4.7(368 reviews)
    0.7 mi
    $$

    I am editing my previous review because the response to my complaint from the managers was…read moreincredible. Their customer service reply really made up for the previous experience with their staff and they ensured me they would address the issue with their team. :) Old review: I visited the Gypsea Gelato in Kona today and was extremely disappointed with the service. I ordered a single scoop child's cone and was told "We only have our Ube waffle cones, we are out of the rest... but don't worry they don't really taste like ube". I said ok, that should be fine since my daughter wants a cone. When I get to the register, after they had already filled her cone, I was told the price was $8.50 for the child's size ice cream and charged an additional $3 for their "specialty cone". Prior to choosing the cone, I was not told anything about it costing $3 additional dollars. Nor that a kids size scoop for that cone would be $8.50 when it should usually be $4.99. So I paid $11.50 for a child's ice cream. When I brought my concern up to the 3 teenagers working there, they all made me feel as though I was in the wrong for not knowing my child's cone would be $11.50. One of the staff checked to see if there was a price on the front of the sample cone thinking she could rub that in my face but there was no price shared. So, I had literally no way of knowing how much I would end up paying until it was too late and no apology or kindness was shown whatsoever. Another staff member said "we aren't in charge of what they give us"... and to that I say, that doesn't absolve you from sharing the price of this speciality option -which again, was the only cone option offered. Had I known I would be paying $11.50 for a child's cone, we would have happily ordered the $4.99 cup. I'd appreciate if the manager would get in touch with me -not so much for the outrageous cost but more for the fact that their staff provided such poor service in not sharing the price, and not trying to kindly resolve the issue.

    They have multiple locations on the island. The one in the Coconut Grove shopping Center is small…read morebut has a great variety of flavors. I tried the salted caramel and the 100% Kona Coffee. The creamy texture and deep flavors brings us back time and time again.

    Photos
    Gypsea Gelato - Toasted coconut haystack in a cone

    Toasted coconut haystack in a cone

    Gypsea Gelato - Small lemon cookie and salted caramel

    Small lemon cookie and salted caramel

    Gypsea Gelato - Mauna Trail + Tahitian Vanilla Beans

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    Mauna Trail + Tahitian Vanilla Beans

    Homegrown Cone - Delicious, mixed-to-order treats made from 100% locally-grown and produced ingredients.

    Homegrown Cone

    4.8(13 reviews)
    0.4 mi

    Expensive and didn't care for the taste. Essentially for $10 you get a scoop of plain ice cream…read morewith a frozen fruit blended in. They claim the fruit is fresh and local but who knows how fresh it really is since it's frozen. The finished product is soft ice cream with icy chips of fruit throughout. I wasn't a fan. I based on the good reviews, I was really excited but this was a big miss in my opinion. I tried both the guava and the passion fruit and I preferred the passionfruit as it was less icy. Also at the bottom of the cup there's fruit flavor from the previous person as they use the same mixer over again so there are remnants from the previous customer's fruit in yours. The man working was super friendly so that's why this gets two stars instead of one star but this was a disappointment.

    So I'm really glad Homegrown Cones is right across from the resort I'm staying at. We arrived to…read moreHawai'i over the weekend, and I've been waiting to try this place since I laid my eyes on it. I see it everyday outside my window, haha! What a roller coaster of emotions. I guess I should have researched more thoroughly, but I wasn't sure if this place just had a small selection of vegan ice cream flavors available for the dairy-free crowd or if there was more to it. Don't get me wrong, I appreciate the companies that make an effort (big or small) to accommodate for people with special dietary restrictions, but sometimes I also want more than the usual fruit sorbets or vegan chocolate flavor I usually come across. I would have been low-key disappointed if the only vegan-friendly flavor they had was coconut. So I have to say that when my partner and I decided to give this place a try after all, it had surpassed my expectations! They have two ice cream bases you can choose from - sweet cream (dairy) and coconut gelato (vegan). And they have three different sizes you can choose from. We went with Scoopah Doopa since my partner and I shared. Then you can choose 1-2 fruits which ends up being your flavor. I thought the fruits were going to be toppings, but they actually mix it all in together with the base so that you get a delicious, fruity, creamy ice cream! Flavor wise, we went with Soursop and Jaboticaba. Pretty new flavors to me, but they mixed deliciously well. The ice cream didn't come out to sweet and I'm contemplating on giving some of the other flavors a try while I'm here. What a treat! Service was really friendly as well. I highly recommend you give this place a try!

    Photos
    Homegrown Cone - Our seasonal flavor selection reflects the diversity of tropical fruit, from classics like mango and lilikoi to exotics like soursoup

    Our seasonal flavor selection reflects the diversity of tropical fruit, from classics like mango and lilikoi to exotics like soursoup

    Homegrown Cone - Our seaside kiosk across from Kailua Pier

    Our seaside kiosk across from Kailua Pier

    Homegrown Cone - Coconut Gelato Scoopah Doopa w/ Soursop & Jaboticaba

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    Coconut Gelato Scoopah Doopa w/ Soursop & Jaboticaba

    Baskin Robbins - icecream - Updated May 2026

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