A really bad experience today. The waitress was really nice and that's pretty much all the positive feedback I can give based on today. We ordered fried green beans, and immediately after tasting it we realised it SUPER salty, unedible. The tofu dish we had was fine. Everybody in our table agreed, so I told the waitress about this and asked if we could send it back. She went to the kitchen to ask about it, and a few minutes later a woman (who I guess was the manager?) came to our table and asked what's wrong. I told her about the issue and she basically brushed it off by saying "this is how it should taste like" and "many finnish people like it salty like this". I said that it is not edible and asked if we could send it back, and she said no. I was shocked about this, nobody should be forced to pay for something that is way overly salted to the point where you have to drink a full glass of water after every bean. Gladly I wasn't the one paying for the food, but if I was I wouldn't have. It was THAT BAD. I've never sent food back before, so trust me, it wasn't edible.
The manager should learn a thing or two about customer service. Usually when you tell that something is wrong with the food you would want make sure that after leaving the customer can say they had a good experience despite the issue. Her solution to my feedback was "eat some rice with it".
We didn't finish the dish, like I said it wasn't something that a normal person could eat. I can promise one thing; We'll never come back here again. read more