Unethical and straight up unprofessional. I came here to do a simple cleaning of my teeth, and was…read morenot told on the phone or before the dentist appointment that they charge a 80 euro fee just for the first time visit, on top of their already high fees. This is straight up illegal, and in regards to common marketing laws, a financially fraudulent activity. To be told after my treatment that I am charged 150 euros for cleaning my teeth, is simply not good customer service, but simply disappointing and unprofessional. The service at the clinic was great, but this type of business strategy to make more money, is simply unethical. I now have to go back for my second visit, hopefully without more "hidden" charges. Was on the other hand approached to buy a 500 euro health checkup after my visit, but no words about the extra charges before my visit. It seems that money is the only focus here, not the actual health and credibility of their patients and clients. Stay away!
After posting my review on Google, I got a long post from the owner where they take NO resposibility for their lack of ethics and moral, and even blame me for their business practise as I should have read the "small text" on the website!
I answered them this:
Dear owner,
I received your reply on my google review, where you go in detail about what you say you "offered"
As someone that called to your clinic, and was never told that you charge 80 euros for first times visit during the call, or during the documents you require - I am stunned and shocked by how arrogant your reply.
No other clinic, from Teknon to other dental clinics, charges 80 euros for new clients to be listed.
As this is something "new" and not industry standard, you are actually obligated to inform the client BEFORE they start a treatment.
As your greed and arrogance are in the driving seat of your lack of business morals, I don't expect you to understand this.
Going into details about patient treatments, are absolutely out of protocol, even for someone of your lack of professionalism.
Please cancel my next visit, I will make sure my review based on your feedback is updated and posted on every single page where a review can be listed.
Your arrogance and lack of business ethics is extraordinary, and you should be ashamed of calling yourself an owner of a medical clinic,
David Vox
