I always go to this location if I need urgent care! Each doctor or PA I've seen has been fantastic. They actually listened to my medical history. The front desk staff is also excellent. They've been very accommodating. I've sent several friends here when they couldn't get into their doctor. One provider even gave me his own special recipe for tea when I had a cold! Highly recommend for personalized care even in a walk in setting. read more

Went in to get seen after a car accident they said they sent my prescription to my pharmacy well they didn't. So now that its been more than 5 days they can't sent my prescription again because I need to get seen. How do you not do your job! Take in mind this was over the holidays. They are quick to bill insurance but not quick to do their job. read more

I went there today because I often have a headache and blurry when I look my phone and the things nearby.I felt it about two weeks.Firstly,I payed $200 to see the doctor and then someone measured my high,weight and blood pressure.And then the doctor looked me and asked some questions.Then she made some tests and told me to take medicine like Tylenol or Ibuprofen.That is all.I payed $200 for that.What is their service?And the doctor who looked me look like want to go home early.She didn't care the patient.She often went outside.Me and the interpreter had waited to her.I'm not satisfied this situation.I feel that they are too irresponsible.I want my money back if possible. read more

I'm not entirely certain where to start. The metal detector at the door made me feel about as safe as if they had just given you a bullet-proof vest as you walked in. The front desk is really where the positive experience ends. The nurses were at least tolerable. The doctor though, was an insufferable person who seemed more interested on getting the patient out as quickly as possible all the while being as pretentious as can be. The doctor's behavior (or lack thereof) only indicated that the stereotype of a doctor treating you well only when you have the insurance to do so, isn't as much a stereotype as a person would think. So between the assumptions and the general dismissive/bordering rude behavior from the person who is supposed to be helping you, I'd suggest either going to an ER or waiting until your private physician is able to see you. So far, everything to do with Banner Health stops at the front desk, as beyond that it's generally a chaotic, incompetent mess. read more

The doctors and staff have always been above and beyond helpful. We travel from Windsor just to go here.

I would rather bleed out than ever be taken to any Banner health facility. They don't tell you when you check-in that at check-out they will require payment in addition to your co-pay. As a patient I have the right to know that information up front so then I can decide if I want to be seen. Their response was they can't tell me because they can't refuse you treatment. I tried to explain that they wouldn't be refusing me treatment by telling me that payment is required at check-out, I would be refusing to be seen myself and then would have no recourse later on. What good is giving them your insurance if they want money up front. They are not compassionate at all to an individuals situation. When I got my final bill after insurance was applied, I asked if I could make monthly payments of an affordable amount for my current situation, $25-40 monthly and more at times when I could. They refused and said even if I made on time monthly payments of $25, since it wasn't enough (they wanted over $100) that they would most likely send me to collections at some point. So now I am forced to pay an amount that puts me in the red every month all because I had the audacity to get sick and seek treatment and don't want my credit to suffer. Every month something is wrong with my billing and I have to call them and show them that payment was made and beg them to update their records to show my account is not past due so they don't send me to collections. I have asked numerous times for an itemized bill and I keep getting the same piece of paper that does not have a breakdown of services, it just lists my initial visit. When I try to explain that an itemized bill should have everything broken down I'm told that this is how they do it. I'm trying to do the right thing here but feel like I'm being treated like a piece of crap because I can't afford THEIR payment plan. How sad is it that I'm afraid to go to a doctor because they will add that visit to my already excessive payment plan, putting me in extreme financial hardship, which would most likely cause me to not be able to pay the bill anyway and it being sent to collections. I get that they are a business and have to collect on what is owed but why do good people who are trying have to suffer by paying for the mistakes of individuals who don't do the right thing. read more

I went to Banner Urgent Care for Bronchitis in March 2019. The doctor I saw was not only unsympathetic but insinuated I was NOT sick. She did give me a prescription for an antibiotic and told me not to take it for a week or so as she was certain I wasn't sick. After 5 days I took the prescription but it made me extremely ill. I then made an appointment to see my primary care doc. By this time I has pneumonia. It is now October and I'm still getting billed for my visit that day. My insurance would have paid it months ago but the billing department is incompetent as well. Made a fourth call to billing today and they promised they would bill my insurance correctly and this situation would be resolved. I made them a promise as well. I'll never go back to Banner for my healthcare. read more

Quick, and efficient service; Very kind, thoughtful, and skilled service by everyone I encountered: Front desk, Rn, Radiology tech, urgent care physician. read more

This Banner Urgent Care moved to thirty-fifth and 20th street. It is totally worthless as a facility. The front desk people were nice but had to wait 50 minutes to he seen and no one but me was there. They took my temp and pressure. PA poked at stomach and told me they could do nothing. They had no lab, no scanning other than X-ray which wasn't working. I was told probably to just go to ER. Then they sent me on my way. And later sent a bill for $271.00. If you are in need of after hours care or don't have a regular Dr.... don't go here... go anywhere else... even the clinic in the King Soopers across the street is probably a better choice. read more

I am absolutely disgusted at the care I received for my 2 year old today. Absolutely disgusted. I took my daughter in because she wasn't feeling good for 5 days and the soonest I could get her in for her doctor is next week. I explained that to them. They checked her over. Checked her ears, her mouth, everything. The whole work up. And prescribed me some stuff to help with congestion. Which is the "only thing they can tell was wrong" They sent me home with a "Perfectly healthy aside from the runny nose, temp of 98 degrees" toddler. I knew something wasn't right. I then took her to UC health. Where they found that her temperature was actually 101.8 degrees and she has a double ear infection. I am absolutely LIVID with Banner Health right now. Absolutely LIVID. They will be hearing from me tomorrow. But I definitely wanted to share my experience with this location. I 100% do NOT recommend and if you are sick, don't even bother going here. They will get you in and send you off with no regard. Disgusting. Is this what our health care is??? read more

We were visiting family when our son got sick. The online reservation system was nice so we didn't have to sit around waiting. The staff was very friendly and polite. The new facility, on 35th St. is very nice and we liked the ER like exam rooms. We were shown to a pediatric exam room that was very pleasant. read more