WORST EXPERIENCE EVER. We were so excited about moving here and now are not only incredibly disappointed but extremely irritated. In summary, poor and misleading communication, broken promises, and we are still waiting on our refund.
We toured in February and were told the unit we were looking at would be one price and would be ready by May. Then we go to apply and discover the unit is actually more than we were told, but we liked the unit and it was still within our price range so we went ahead with it, assured they would still be ready by May. We got approved and the next day they call to say they won't be done until August, promising to hold the unit and keep it at the $2,699. We agree but we had to extend our lease at our current place which raised our rent significantly in the mean time. Months go by with no updates or communication so we decide to call and check-in on the building progress. There are four of us on the application for the unit and we had all been calling for weeks before someone answered the phone. The manager says they won't be built until September and the price is now $2,900. We asked about their original promise to hold the price. She explained that she talked with the owners and they are firm with the price change- despite us having a signed application with the original price stated, which they not only originally accepted but also took our application fees and security deposit for. Which I'm pretty sure makes it legally binding. I'm also pretty sure that they have to legally give a notice of x amount of days before changing the price on a renter, but I digress.
Okay fine, so we say we would like a refund which they say they will do. They say we need to go on our account to cancel the application. There was no way for us to do that on our end. No buttons to press or actions to take other than email them- which of course they didn't answer. Again, we were calling for weeks before someone picked up the phone. Sometimes put on hold forever and sometimes sent straight to voicemail. It seemed the only time the office lady answered was when we used a different phone number than stated on our application. She even said one time "oh, this is you? I didn't recognize your number" when finally using a different number to call.
She finally said she initiated the refund and that we should get an email about it, no more than a week later. Well, a week passed and no email. We call the number for the security deposit refund office and the tell me they have no notice or information about a refund connected to our account and to call Bannerhill again. So I call them again with, of course, no answer any of the times I call. Our roommate gets a hold of her and she says it actually takes 3-4 weeks for them to get the information for the refund. So now it seems we may never get our refund and our time and money has been severely wasted. read more