Cheney FCU has been a great experience since I became a member in 2023. I am always prepared with…read morewhat I want going in and they always take their delivery a step further to accomplish my goals. Most recently, I needed to utilize shared branching for a large transaction and experienced some issues on the receiving CU's end. After a few phone calls and another trip back to CFCU, I got ahold of Margaret, from the Westbow branch. I tell you, Margaret was an absolute gem and really went the extra 10 miles to deliver. She spent the entire day on the phone with the other credit union, mind you to resolve their issue, so my funds could make it where they were intended. She remained in contact with me and continued to provide timely status updates; truly making me feel like a valued member all throughout the process. Kudos to Margaret and thank you again for all your hard work and attention.

Local banks rock and this one does too! Free checking, etc, Makes BoA look pathetic…read more Debit cards are good at almost every Credit Union anywhere, plus you can do your banking at other Credit Unions too, so no need to go with a big bank like BoA that charges you for eveyrthing.

I have had the absolute worst experience banking with stcu Locking my debt card and I've been stuck…read moreat a gas station with no gas not being able to get home because my card has been locked due to "Daily limit" even though it's a debit card??? Absolutely horrid customer service on the weekend as well as they were able to provide me with ZERO help. No one was able to unlock my Card even though I have the funds in my account. So I've been stuck at this gas station for 3 HOURS. WILL NEVER Bank here again or Recommend ANYONE bank With STCU. ABSOLUTELY TERRIBLE EXPERIENCE.

I learned about STCU after financing my wife's car thru them a few years ago. What an amazing…read morecredit union we were introduced to! I only go into the branch about once a month... yet they know me by name... that's impressive... this is the most personable bank I have ever worked with. Now a few years later, we have both cars financed here, a few credit cards, and a savings account. Although we still do our primary banking at a national bank, I predict this to be changing very soon, exclusively to STCU!

I've had several bank accounts from several types of institutions all across the country, and WSECU…read morehas, by FAR, the best banking experience. I live easily 2,000 miles from the nearest branch and refuse to change my primary bank account, as nothing has ever come close to eclipsing this one. I get better interest rates on CDs, Savings, and credit cards here than at any other bank I've checked out. The worst service I've ever received at WSECU is still better than 90% of my experiences at other banks; I'm able to stop into this branch no more than about twice a year for the past 7 years, and they still greet me with a smile and recognize me. The online banking is easy to use and convenient, and I'm not sure I've had a complaint about them yet. If it is possible for you to get an account here, by all means, do so. It is definitely worth the experience.

This has certainly been the best bank I have ever conducted business with. The tellers all know me…read moreby name and are very friendly. They have forgiven more overdraft fees than I can count. They have helped me many times when there were unauthorized charges against my debit cards, always closing the debit card the unauthorized charges were against and issuing another.

I've been with WSECU since 2018, they had been wonderful in so many ways. During COVID I admit I…read morewent a little crazy with online shopping for whatever reason, most turned out to be scams. WSECU saved me from each one (I admitted yes, I did attempt this transaction please fix it and they would). I began curbing my enthusiasm which should have stopped whomever from disrupting my life- it's difficult to know who to trust and who not to trust online especially- enter Amazon, At&T, Apple etc- big name corporations that one would think (trust not to pass your debit card info around at a party or would they?) Of course, there's the gas station 'pay at the pump' we all enjoy from time to time (convenience)? This past year alone I've had to replace my debit card on a monthly due to fraudulent charges (online businesses I had never heard of, WSECU was Johnny on the spot combating them while safeguarding my funds). I'm most appreciative that they were doing their due diligents but I'm still left updating my online bill pay folks with the new card number some bills were getting paid late because I'd forget whom all needed updating (I'm a senior that can't remember all life's details so in a way this nonsense has kept me on my toes or at least remembering that I have toes). I have been shaken, rattled and rolled trying to do my part to stop this madness yet as of yesterday WSECU tells me that they have cancelled my debit card indefinitely as well as any future debit card and or benefits. I will be sent in the mail an ATM card and of course I would still have access to get my money from the banks tellers (9-5, M-F) which I feel makes me more vulnerable to theft while also being exposed to other more dangerous possible life-threatening situations. Withdrawing cash from an ATM -hell just by having to carry cash on me at all or pay two ATM machine fees (?) once I arrive at a venue in an attempt to have a life outside my apartment instead of being a lonely female senior citizen in 2023 which is what it is. I've pleaded with them for another solution, but they have nothing else to say to me regarding this act of indecency they then hung-up the phone. After all their power talks to make customers feel that this banking institution was here for me offering trust and security that I needed from such an institution, my last true hope that I wasn't completely alone to fight for these injustices on the larger scale. It should be working toward preventing vulnerable seniors (all the citizens) that become victims yet these professionals that I have entrusted my complete financial Repeta, direct deposit of monthly funds, each and every dollar I have been blessed with since 2018 is now telling me that I don't have the right or privilege of being protected by them and their experts any longer because they can't find who is perpetrating these lewd and unlawful crimes...I didn't even get a "good day ma'am", maybe in time we'll be able to punish the actual criminal but for now this is the only choice, this is our final decision -then they hung-up the phone. Here I sit broken hearted thought I'd be protected but I am not I am disillusioned once again by something I've trusted to basically advise, serve and protect me...Trump was right about some things - this is not the America I grew up to know and love and trust. We can skip the white bread 50's, let's try the free loving open-minded ideas of the 60's (w/o the Manson BS) before having our souls sold to the Chinese Government or modern technology came about to make our lives easier to manage and a better place to vibe in all aspects. We are now all too easy to fu#%&%@ with, there is no innocent until proven otherwise. Who's to blame- greed, blame it on man and his evil ways, do we blame foreigners, race injustice or maybe all of the above hell blame it on the boogie I don't know but don't punish me because you can't find the source of debit card fraud. People the revolt is not far off especially if this is allowed, it's happening to me today, you could be next but why wait to become their next pawn. Stand up for the rights of every citizen, that's what will make America strong once again- united not divided. Leave your personal feelings out of equation and realize who the real enemy is- know for yourself who is wrong is who is right- not just cause that's what is popular on social media. This is truly an injustice and it's not too late to make it right! POWER TO ALL OF GOD'S PEOPLE-stop coddling criminals by punishing their victims! Sincerely, Woman not to be ignored

Lets get this clear I asked if you were putting holds on my check you said no! You lied! Thats the…read morepoint. It was clearlyl a payroll check. You still lied!

This a the only community bank in Ritzville. Great service, they will help you with whatever you…read moreneed with your account or opening a new account. They even reimburse you up to $10 each month for ATM fees.

From the owner: Premier full-service community bank in Eastern and Central Washington.read more

Staff here are super friendly and helpful. Always a pleasure to do business with. They do have a…read more$6monthly fee for a membership, but the more you use your debit card then an amount is subtracted from the $6. It could be Where you won't have a monthly fee at all.

One of my customers referred WTB to me. This branch is particularly awesome for the real…read morefriendships that they make that are not calculated. They have even mesmerized my mind by memerizing my account number! This branch is great!