Nice apartments, great cleaning staff and good level of cleanliness. The two regular daytime front…read moredesk staff were fantastic -- so nice, professional and helpful, and I can't say enough good things about them. Only critique is that parking is 20$ per day additional and you can find cheaper parking in the neighborhood if you look for street parking or a carpark.

Be careful, extra charges including 100 cleaning and bond of 250. Our credit card was charged these…read moreadditional fees without our consent even though in email confirming booking it was advised they were chargable upon checkin. Long instructions about scanning your photo ID, calling an hour befour arrive, must meet person at other address. We cancelled and they will not refund our $714. Say they have refunded the bond money but still haven't received it 3 days later. They also advised that policy indicates they can keep it. Trying to speak to someone with authority proved very difficult as they operate out of a call centre in the Phillipines. No customer service at all, just delay tactics. Very unethical and misleading behaviour.

We rented a unit for 12 months with Charta at the Minnie Street location in Eden Terrace. The…read morerelationship got off to a bad start when we moved in and all but one light was not working. After several attempts at asking them to fix this (including one visit where they took the only remaining light bulb in the house as a "sample" to find a suitable replacement) we complained to Mishael and were basically told if you don't like it move out and we should have been able to cook with the range hood light bulb (what a joke!). I wish we had taken the offer to move out as things at Minnie Street only became worse. They seem to take care of the building only every 12 months or so when everyone's leases are coming up. The rest of the time the cleaners do a poor job, turn up first thing Monday morning when everyone is still asleep and the plants are dieing. The apartment building is also unpleasantly hot as it has a clear plastic ceiling for some god awful reason, which makes it not unlike a glass house in summer. Of Charta's behaviour specifically they are almost unanimously unpleasant to deal with, slow to reply to any reasonable request and even slower to action repairs. Other examples of snails-pace repairs included a building intercom that was broken for about 6 months and a cracked cooktop in our apartment that should have been replaced before we moved in (the replacement was just sitting there and it was up to us to arrange a technician on our own time). After our experiences I would have to say I would not recommend this business to anyone - tenant or landlord. The only reason I give them two stars is one of their rental agents was most helpful the day we moved out. However this does not make up for a multitude of other unreasonable behaviour during our time with them

I have used numerous rental companies in Auckland. Some have dropped the ball and I have hired and…read morefired but I have never seen this. I complained to the top and they argued with me. See my email below. You be the judge. Hi Mishael, I will ask you three questions.  1) If this was your property would you want your property manager to limit viewing times to when suits them or have  viewing times to suit when best to sell the apartment and the tenant.    Viewing times at 3pm on a Tuesday and a Thursday is not when buyers are free. They are at work. 50% of buyers can only view a property on weekends or after work hours and buyers from out of Auckland can only generally view on the weekend. This is why open homes are on weekends.    2) Would you want your apartment when sold to be presented in the best possible way or would you want a photographer to come in and take photos of mess with a time limit of 20 minutes.  3) When renting your apartment would you be disappointed to find out that your rental manager had not only locked you in for 12 months but rented it for less than other apartments in the building effectively costing you a lot of money.  3) When selling your apartment would you want a relationship created with the tenant and the best possible access for all parties or would you want access availability only when your rental managers staff were on the clock. .  5) When going to sell an apartment would you want your rental agent tell your specialist agent how to do his job and compare his job to selling houes when we are selling an apartment and then proceed to tell them how to do his job.   5) When renting your apartment would you want to be locked into an agreement for 12 months or the life of the tenancy or would you want to be not locked in like the industry standard.

Looking for upmarket CBD apartment or a property manager for your investment? Contact First Street…read more I've stayed at an apartment managed by First Street for more than 5 years because of their high standard professional service.

Not ethical. Not honest. Worst short term property Managers. Owner Aaron Tunstall does not responds…read moreto complaints. Dan Baldwin running short term PM for Impression RE is a deceitful con man. BEWARE!! Just been advised they will not be paying me the entire month of February for rentals. Pretending they didn't receive the funds even though I know they have. This company is rotten. They will steal your money. Don't use!

From the owner: Property and Building management read more

This is one of the best apartment blocks in Auckland in my opinion as it is well constructed, quiet…read moreand boutique. The concrete and steel structure means it's very sturdy (and not going to have leaky home issues if you're looking to buy) and also keeps the noise down between apartments. I've lived here over a year and only had one party go down so it's a respectful, quiet block of 40 apartments and there have been more owner occupiers move in this year. The body Corp is very well managed and issues are tended to very quickly. The apartments are all two bedroom and the west facing apartments (best side) have two bathrooms, the east have one and a slightly larger balcony. Most apartments come with one car park but there is plenty of street parking for visitors or more cars. The west facing apartments have great views out to the Waitakere's and the afternoon sun of course. It's a great place to live and having Kingsland only a minute away makes it even better - for both dining, transport and Eden Park options.

This hostel is ranked as one of the best in new zealand for good reason…read more I stayed in the mixed dorm. What i liked: - great location (on k-road) - clean - friendly staff - comfortable beds - nice vibe where you can easily meet fellow travellers - good price/quality Definitely good spot. Tip: book early in high season.

The room was clean and the location was good but the service ws unkind. We didn't experience…read morefriendly kind service that we were told we could expect in New Zealand. We spent ,$647 for 3 nights to get grilled by the front desk on why my wife needed an extra towel to dry her hair and why extra nespresso pods were needed because one pod wouldn't fill the cup up to even half full. When given the opportunity to remedy the situation, the front office declined to send up 2 extra espresso pods. Do yourself a favor and stay at a place that you will be treated like a guest . It will make your vacation more enjoyable.