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Banfield Pet Hospital

2.5 (26 reviews)
Open • 9:00 am - 5:00 pm

Services - Banfield Pet Hospital

Pet physical or wellness exam

Pet vaccinations

Banfield Pet Hospital Photos

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Clearly says 8-5 on Saturday. Nope. They were closed after forcing us to make the drive 18 miles each way.
Steven H.

Can I give no stars for this location? Our "home" location is in Chandler, but we had to go to Gilbert for an urgent appointment d/t no appointments in Chandler. Staff and veterinarian seemed nice, but things went downhill in the following days... First, they ordered/sent the wrong lab and of course was charged for a more expensive test. So we had to drive back (18 miles each way). They didn't want to hear about reimbursement of gas money for their mistake. I did get a refund for the lab cost difference. Staff also said the vet was busy and couldn't talk to me on the 2nd visit. And when I asked about refills on meds d/t the extended wait time caused by having to run a 2nd test, I was told again that the vet was busy and my dog should be fine. After a follow-up call days later the lab results weren't in, and we could get refills, but we had to drive out to Gilbert again! The Chandler location refused to fill the meds. Even though it is something that is easily done for humans. And finally, we go out to get the refills on Saturday and Gilbert is closed! The website, signage on door, and Yelp all say it's supposed to be open 8-5. I'll add the photo. Don't recommend this clinic and company. They clearly don't care about their customers and don't know how to properly operate a business.

Cali & I waiting for her to get her first shots
Elvia A.

Cali girl received her last shots yesterday & will be a free pup her soon. We will still have to come back for a fee things here & there so my review is based on the 4 times ive been in. Everyone is really sweet & they seem to love my Cali, Im not aire why but I didnt keep the same vet all the way through her shots, it would be nice to have seen the same one but thats okay. For our family dog when he would go in for shots or any exams(another vet) they do it all right there infront of you..here they make you wait in a small waiting area and they take your dog to give it shots or whatever you came in for. This is off to me, like did she get the shot? Did they take care of her well? You should have the option of comforting your pet as they are stuck with a needle. I do like that I was able to have my pets nails trimmed here as a drop in, since she wasnt fully vaccinated i didnt feel comfortable taking to a groomer but the girls here handle it for a fee. They have long hours and its great for people who work late, in my honest opinion dont take the last appt...you kinda get rushed out the door. I had to ask the girl that gave me Calis rabies cert when its safe for her to meet other dogs since she recieved her last round of shots that day. I would say to check out this location if you live close by, this one isnt as packed as most others. Its a newish location so that may be why, but its pretty large inside and always super clean

Princess

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5 months ago

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Lisa R.

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4 months ago

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6 months ago

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Lisa R.

Thanks for sharing your kind words with us. We hope all is well!

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10 months ago

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10 months ago

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1 year ago

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1 year ago

we love Dr Meng. she has been our vet for years. we have had nothing but wonderful success with all members of the team.

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2 years ago

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1 year ago

They will charge you outrageous prices for simple things. Don't get the wellness plan. Huge ripoff.

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3 years ago

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5 years ago

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5 years ago

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2 years ago

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4 years ago

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5 years ago

Wonderful staff. They know how to handle a dog that is afraid of people and is. Little nippy.

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5 years ago

I'm trying to get my puppies ears cropped but apparently they Can't refer anywhere bc they don't believe in cropping ears

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Ask the Community - Banfield Pet Hospital

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I had to take my dog here on Friday afternoon. I was referred by my vet and we are so happy we went…read morehere! The office is in a medical office plaza. It is very easy to find and in a nice location. There is a separate parking lot for this ER, so you can park very close to the entrance and get your pet in quickly. The building itself is very clean and calm. There were about 6 other dogs there in the waiting but the waiting room is divided in such a way the dogs can still have privacy while waiting. Almost like little cubicles. I only waited about 20 minutes to be taken back. The vets are knowledgeable and very friendly. Our vet explained everything in detail and her nurse made our dog feel at ease. We were very happy with the service itself. Lastly, they are upfront about all costs. They don't force you into anything and give you a full breakdown of each cost. You can request notes if you need them for insurance purposes. If ever an emergency, we will definitely come back here.

I am truly grateful that this clinic is so close to home. My dog had a sudden emergency while I was…read moreout of town, which was incredibly scary. My son was able to perform CPR and bring him back. When I called this clinic, they patiently answered all my questions and were already waiting for my dog when he arrived. The staff was incredibly sweet, calm, and supportive during such a terrifying situation. They kept me updated exactly when they said they would, which gave me so much peace of mind. I am beyond thankful for their care and professionalism.

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I've been coming here for over 10 years and the last few visits I've had with this office have been…read morea huge hit or miss. Previously I would speak so highly of this office, but I've stopped recommending them and have been debating looking for a new vet. I don't know if every time I call they're having a bad day, so they gotta make it EVERYONES problem, but the attitudes need to change. I work in an emergency room, I know how to talk to people, and some of the way these receptionist and techs talk really need to check themselves. Disappointed in this office and how they don't seem to care anymore. Maybe it's all about money nowadays but I want a vet that will listen to me or send in a prescription same day if that's what the office tells me they're going to do, do better Oasis. I don't have children, I have my dogs so this isn't something I take lightly, my pets are my family and it doesn't seem like oasis cares about them. ***I wrote the above review for google 9 months ago and have since switched Vets.*** Oasis did call me to go over my complaints but that did not really do anything in the long run. Following my complaint and phone call, my dog unfortunately had an allergic reaction in January of this year. I called and scheduled an appointment but they had nothing for about a week. I asked what dose they recommended with his weight for Benadryl and the front office said they would call me back. They never did. This office has truly gone down in quality.

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Banfield Pet Hospital - vet - Updated May 2026

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