I've been with Keesler Federal Credit Union since 1986 when I was stationed at RAF Lakenheath…read more I love their customer service. I use the Ocean Springs branch drive thru a majority of the time and Hollie is my absolute favorite teller. She's always professional, helpful, and personable. So a big shout out to her! : ) My dogs love her too...lol.. they always get a dog treat. It's staff like her who positively impact clients. I'm very happy with KFCU and Hollie.

1 Rating is incorrect. Should actually be lower - but that's the bottom level. Terrible service…read moreand processes. Do not expect the Keesler organization to proactively support customer requests or follow-through. The customer needs to monitor their processes and steps continually or things will not get done and the customer will be left holding the bag. They are not reliable and do not correct problems which they either initiate or negligently ignore.

I used their ATM to withdraw $50. I am not a member of this particular credit union so I was…read morecharged a $4 fee on top of my bank's fee. Their ATM dispenses $50 bills not $20's like most ATMs. I went in to get change but they would not give change to a non member even though I just paid $4 to use their ATM.

Ms. Jo was very helpful to me. She explained everything to me in detail and what I needed to do…read more Her customer service was exceptional and very professional.

Don't bother calling their fraud department (1-800-656-3479). Was on hold for more than an hour and…read morestill no response. I called the Ocean Springs branch who wasn't much help either.

Stay away from these clowns! Since it's merger with AmSouth the quality of service has gone…read moredownhill. Employees seemed annoyed and stressed and lack professional courtesy. Stopped by the Ocean Springs branch to check an account balance and the teller couldnt understand english, had to repeat to him several times what I wanted. Not even gonna try to explain what happened to me at the D'Iberville branch. Are these people on drugs? I hope their not handling your money!

The staff here are always friendly and I've never had any issues here. Convenient location close to…read moremy apartment.

This review I'm writing is to show how companies such as Hancock Whitney Bank , is of no help to…read moreSmall business , Contract Services has been a customer of Hancock Whitney bank for 5 years , they were more then happy to open our business acct and service our needs as far as us putting money in n their Bank . When we really needed them to help us fill out our application to borrow money from SBA loan , Hancock Whitney Bank informed us that the first round of money from Federal Government Money was gone and they are no longer accepting Applications , I asked if we could go ahead and fill out application for the next round of money , they told us no !! Hancock Whitney Bank is more then happy to help you during times that are Good , but when times are hard such as during the Corona 19 Virius , Hancock Whitney Bank will let Suffocate and lose all that you have worked hard to have , my Advice to all that Read this , Go to Community Bank and Open an Account , they Helped us prepare our needed loan Documents , we did not even have acct there , we do now , and will be closing our accts at Hancock Whitney Bank . Again do yourself a favor and Go quickly to the Community Bank in DiIberville Ms , ask for Darnell , she will be the lifeline that can Help you !!!

Very disappointing that there is a Notary at the bank but they can only Notarize certain documents…read more I was told they have very strict policies. Huh? Your verifying my identity! This is not Rocket Science! They definitely have the I don't care attitude, tellers not very friendly. I'm going to pay a $20 penalty as i am closing my account out before 6 month time frame they require. Didn't even get the "Sorry for any inconvenience" line. They told me to go to the UPS store where they charged me $40 for Notarizing my Documents.