Things appeared to be managed well until we were moving out of a rental managed by Baker and Associates. Upon the final walk through, which we were not present for, we were charged for things that were broken when we moved in. Not an honest business. read more

HOMEOWNER HERE: Where do I begin.. I would give this zero stars if possible. I hired Baker & Associates to place a tenant in my home and manage the property. They placed a nightmare of a tenant and then failed to act in my best interest on numerous occasions. When I finally put my foot down, Jonathan Jr. failed to return calls from both my husband and myself. Bottom line is that instead of working in my best interests, Baker routed all requests through me and never told the tenant no to anything. They have wasted hours of my time and cost me hundreds of dollars extra. Absolutely do not hire them. I get the impression that Baker is only interested in placing tenants since that is where they make the most money. After that, they could not care less about the homeowner. read more

I was always pretty patient and more than understanding with them. One time, they literally HUFFED right before answering the phone... I'd feel belittled every time I asked for assistance and if I could I would have just fixed it myself. (Picture attached) It wasn't just the receptionist.. it was managers as well. I never talked to anyone who was beyond decent. Give them a call and you'll see for yourself that they talk to you as if you are bothersome and not a paying tenant. Side note: I posted this year's ago and saw they were able to remove it somehow, but nothing I've said here is inaccurate or untrue. How they treat people should be known to future tenants. read more

Baker And Associates - Property Management Near Me - Santa Rosa, California

Good luck getting any response from this business if you are a potential tenant. Very incompetent and unprofessional. They don't even deserve one star. read more

If you feel like wasting your time and money, look no further. Quite interesting as to the "process" of applicants they choose from. It doesn't matter if you're the first to view a property or first to turn in a qualified application because they clearly do not care about that. They discriminate based on job occupations and whatever else they can imaginarily come up with. They make you seem like you are a potential renter showing property after property by a very irritated/unhappy looking and acting person. Property shower told me she had no idea on how the process is done choosing through there applications (because obviously unethical). I should have read through yelp reviews before I wasted my time and money, I hope you do the same. read more

If I could less than one star I would, we worked with Baker and Associates for a year as renters and in that time was only in communication twice with them. Each time we had a problem or a issue we would have to contact the landlord to get ahold of the company. Now after we finished our lease, we are still trying to get our deposit back from Baker and Associates. We have called multiple times to schedule a walk through and have received 0 communication back. I have read that others have had to go to small claims court so that may be a route in our future. DO NOT WORK WITH THIS COMPANY. read more

Oh where to begin, Baker and associates seem to either not care or just want more money, either way, there is a special place for people like them. It took several attempts to process an application, they will never return your calls, so hurtful. When we finally did get an application processed they never mentioned what type of credit was needed, priceless. Still took our $50, which they need to give back. Furthermore, they flat out said you got it, we're processing your application today. Yay! We thought our long search for the magical land of Narnia aka; Home is over. Fast forward two days...we receive a call at 4:45pm, 15min before closing time how convenient , telling us the broker said no, due to credit and rental history. Which btw I have told them at least a bakers dozen times, the property manager is no longer there. But, I have proof ie; utility bill. So, all in all these people are great if your looking to be jerked around and lied to. If I wanted that I'd deal with the government or Disney. Baker and associates need to change their name to Liars Incorporated, at least then you'd be upfront. read more

I am not impressed by this business or the people managing. As others have stated, it can be difficult getting in touch with these people. I found it frustrating trying to get a response from these guys. It seems they avoid phones and confrontations of any sort whenever possible. I call about a problem and sometimes they call back to let you know what's going on, or they'll do something or nothing without informing you further. I give two stars(rather than one) because they let me out of my lease early as I was getting sick. I thought there was mold growing and when she came to check she was rude, rushing, and behaving as though it was a complete waste of her time, and decided the water stain on the wall was old. Okay. Fine, because she listened to my concerns about getting sick. After moving out, I received a call from one of the ladies telling me I did not clean the unit. I cleaned the unit. I tried to argue and heard about crumbs in the oven(yes they were there before I even moved in and yes it was disgusting so I didn't use the oven), and naming almost every space in the unit, telling me I can clean it or they use the deposit to pay professional cleaners(up to$250). That is complete bs, as when I moved in it was quite dirty in the oven, dirt in the bottom of the fridge drawers, a grease can left under the sink(gross!!!), and I needed to scrub the tub and shower walls. Granted, I learned I do need to take pictures in my future rental agreements and complain more about such little things I thought were simple enough to clean myself rather than make a stink about after moving in. However, her telling me they call professional cleaners is total crap for keeping deposit given the cleanliness when I moved into this unit. Lastly, they recently lost my check for the rent. I had to cancel the check and pay a bank fee. I confirmed and reminded them a couple of times to reimburse me for the bank fee. I've received my deposit back which they said the last time I reminded them that they will add to my deposit, and they did not! That makes me angry but not worth a $25 fight with them. At this point I am done and warn future renters to be very specific and ruthless about moving in problems or issues, and write down every time you call to report anything, what they tell you, and when. read more

So sad they only care about money, at first they make you feel like they value you as tenant, as client, but at the end it's all about the money. So disappointed on them. Very bad experience, not nice people. Also some of the ladies are very rude on the phone, they need customer service training. Not recommended at all. Even worse if you have pets. read more

HORRIBLE HORRIBLE HORRIBLE Baker took over as property manager and it has gone downhill every since. Called about a leak for two weeks - no reply. Had the SR firefighters here three times for an issue with alarms and came to me and my neighbors to find out how to contact K Baker - can you believe? Rude and condescending, would like to start a group of people together to sue her ass off for all of the bs she has gotten away with. Her motto should be "show me the money - just don't make me do any damn work to earn it." My rating is zero stars. read more

I used to rent an apartment that was run by Baker and Associates. The unit we rented had a fireplace, and we were charged an extra $45/month for this feature. After a while it was clear that many of the units in the complex weren't renting (the place right next door to us had been vacant for more than 6 months), so it turns out they reduced the rent for all the units being rented...except for the current tenants. I sent an email to Baker and Associates saying that we had been renting for 2 years or so in that complex and would like to pay the same rent as the new people moving in are being charged. Nope, wouldn't have anything to do with it. On top of that the carpet in the apartment was so old and crusty when we moved in (even though it had been cleaned) that I was surprised it wasn't replaced. When we moved out they still charged us the carpet cleaning fee when they had absolutely no business keeping that 20+year old disgusting carpet. This company is CHEAP! I recently went back and saw a friend who still lives there--this property has gone to hell, frankly. The really nice courtyard looks haggard, the place just looks run-down and seedy--enough that my friend is now moving out after living there for over 10 years. Don't rent a place managed by these people. They are all about the bottom line and spending the least amount of money possible and not caring about tenants--just their money. read more

Horrible. Took multiple phone calls to make an appointment to see the house. When we got there the agent?, manager?, man who answered the door didn't tell us a thing about the place. In fact all he said was "look around". We actually liked the house, but when we asked for an application he told us he was "surprised they were still taking them, about a hundred people have already applied for this house" Why on God's earth would you continue to show houses after receiving ample applications? Do you just like wasting peoples time? Dont let Baker waste your time. read more

If you're not originally from Sonoma County, don't bother trying to get a place from them! They discriminate to non-Sonoma County residents, no matter how much you make or if your parents with outstanding credit ratings are co-signing with you. Your money isn't any good to them, only the place you were born. My mom and I were flabbergasted that these people are in charge of property. No wonder the places they have available are always available; because no one qualifies apparently! Doesn't help that I've seen better looking websites than theirs on Geocities. read more

It is really sad they only care about money. So disappointed. Very bad experience, not nice people. Also, some of the ladies are very rude on the phone, they need customer service training. Not recommended at all. Even worse if you have pets. read more

Would give a 0 if possible. We applied for an apartment with Baker and Associates on a Wednesday and were told that we would receive a call by Friday regarding the application. They did not call. When I called on Monday, the person who answered the phone told me that the woman who normally processes applications was out and that she could see our application on her desk "with a note on it that says you'd like to move forward with the apartment." She then assured me that they would begin the process (evidently NOTHING had been done up until that point) and that we would receive a phone call by Tuesday evening. Again, they did not call. In fact, I did not communicate with them again until Wednesday, when I called them in order to withdraw my application. The application process was so unorganized I would never apply with them again. I certainly would not hire them to manage my own property. It seems that if their process for finding tenants is unorganized, it would not be easy to get help from them in the event that something went wrong with the property. read more

Baker & Associates are my go to when I have a vacancy. They are professional, honest, and work hard to get the right tenant! I I recommend them without hesitation. read more

We rented a home in Fountaingrove through Baker and Associates. They are by FAR one of the most professional property management companies I have ever worked with as a tenant. Michelle is amazing! She responds immediately to any concerns and gets back to you in a timely manner. She is personable and forthcoming. Unfortunately, we had to move and I am still waiting for repairs requested 4months ago to be completed with the new management company. I wish I was still with Baker and Associates! My only complaint, when you move out they expect you to pay for professional carpet cleaning and professional deep cleaning of the home. We wiped down all the baseboards and had our cleaning lady clean everything...still not up to standards. So, be prepared to shell out some money moving out. Other than that, the were TOP NOTCH! read more

We have always had the best experience going through Baker and Associates to rent our properties. We have had the best tenants ever.

I have contracted with Baker and Associates to manage my rental property in Santa Rosa for 5 years. In that time, I had virtually a 0% vacancy rate, and they handled each maintenance problem efficiently and cost effectively. They always chose reliable renters and the turn-over was quite low (long term renters), so the property management service couldn't have been that bad for the renters. I own three other properties in another state, and I have never been happy with that property manager. So I can state, with experience, that Baker and Associates did a great job. read more

Baker and Associates have exceeded all my expectations as a tenant . Moving into their rental after losing my home to the Tubbs Fire was seamless and stress free. They provide an affordable living experience while understanding the communitys' needs. 10/10 read more

I think overall nice apartments to live in however, the management team really lacks customer service skills and are very unprofessional, non-responsive to maintenance or any other requests. When I first moved in, I had to request them to clean the stains on the walls & cabinets in the kitchen, bathrooms and in the bedroom. The person they sent I showed her specifically what needed to be cleaned. After that I left back to work, thinking that my job was done. When I got back, everything was pretty much left the same. I gave up having to call them again and ended up buying special cleaning supplies myself to clean up the apartment including wiping the wall stains on the walls from who knows what, including bathtub. For other fixes I had reported upon moving in, I had such a hard time to have someone fix something in my apartment. I had to speak to few different staff for the same problem, then they finally scheduled maintenance who was a NO SHOW. I had left work early that day just so that he can come by. No call from staff for notifying me, no follow-up, nothing. I had to make few phone calls again just to get someone to come in. I have never lived at place where customer service is this bad. Slow, no follow-up and not customer oriented. If you speak to the manager, it's even worse! I was shocked at her behavior. You might as well stick to the other team members who are slow at responding but at least not that rude. The Manager/Owner, makes you feel you are at fault and is not respectful. She has a very bad attitude and will get loud and worked up if you complain. I am not sure how they are able to run a business with that level of unprofessionalism and poor maintenance of the property. On a positive The maintenance guy who did show up after all was nice and apologetic :) read more

I had enjoyed living in my apartment for nearly two years, until the property was transferred to Baker & Associates. With draconian new rules, usually instituted without notification, all of the tenants I spoke with became confused as to how things were being run. The final straw was when the new live-in property manager and his wife drunkenly chastised my roomate's girlfriend for entering the premises. It got bad enough that we immediately started looking for a new apartment, and moved away within three months. Good riddance. read more

Even though my 3 friends and I make over $10,000/month they wouldn't even take our application for a 4 bedroom $1700/month house because we are young (24 years old) and don't have enough rental history for them. They are also horrible about calling back, I had to call multiple times before I ever got ahold of someone and they never returned any voicemails. Also all of their employees kept giving us different information over the phone and in person. I would give zero stars if I could. read more

Horrible beyond belief. These people have no business being in business. I have been living in a Baker & assoc property for over a year and have made my almost $3K/month payment early every month. In exchange, during the few times we've had to call with help with broken appliances or similar issues, they either haven't called us back or we've had to call 2 to 3 times -- or get the owners involved -- to get help. Their staff are rude and dismissive, and wholly unhelpful. My experience with Baker & associates has been utterly horrible and I would never rent through them again nor use them as a property management company, nor let anyone I care about do same. read more

I wish I could give a zero. This rental company is horrible. They are rude and act VERY unprofessional. They neglect properties by not fixing things incorrectly and causes secondary damage to the property. Don't expect to get much of your deposit back as they rip you off by charging ridiculous cleaning fees and lie about the conditions of the property. Kathy the manager and Michelle the maintenance were the 2 scandals. I would never rent a property under them AGAIN! read more

My experience with them was terrible, as well. They do NOT have the owner's best interests at heart and don't pay good attention to the property. They are supposed to represent the owner's interests and behave in a way that benefits the owner. They don't come close. How do I know? I was one of their tenants at one point. What do I know? I started and ran a very successful rental business in San Francisco on Union Street. read more

I just hired Baker & Assoc. to find the right tenant for our newly updated rental house in Santa Rosa. They were professional, thorough, and very easy to work with. They took the pressure off me to find our new renters by using their expertise to get employment verification, credit reports, and past rental history. This saved me a lot of time and worry. I highly recommend them. read more

My experience with this company is simple. I have none. Why am I writing a review then? Because my girlfriend and I have called them numerous times each trying to inquire about some rentals they have available so we call and leave a detailed message (several times each) just to never get a call back. I am writing a review so you as a potential tenant can be aware that they fail to call back. This isn't the first time either, about a year ago I tried calling them several times about units they had and never heard back. I feel worse though, for the property owners who hired them to manage their rentals. read more

I was a tenant of baker's for almost 2 years. I'm self employed & found it difficult to find a rental through most property managers due to their income verification requirements. Baker allowed me to use my bank statements, which show my true income. Not my tax records that show minimal income due to writing off everything possible. I moved into my home which was fairly priced & had very little problems. What issues I did have, I called them & they resolved them quickly. When I moved in there was some junk that was left by the owner & I was told to just put it in a corner of the garage. This is why I gave them 4, not 5 stars. The only reason I left was the owner decided to sell my house. Sadly baker hasn't had any other listings that fit my needs but I keep checking back because I enjoyed renting from them. read more

We have been dealing with them for 2+ years and easily the worst organization I have had to deal with (12+ years of renting in SF and North Bay). Michelle in particluar is extremely rude -- and they do not follow CA laws re: security deposits. Once we were moving out, they all became worse (especially Michelle -- avid her at all costs). I am not one to write bad review but they are not good people, they do not follow CA laws, and I am sure they have taken advantage of so many people on this front. read more

I highly recomend Baker & Associates to manage your rental property. Kathryn knows the rental business and has your best interest at heart. All the girls in the office are great. what else could you want. Hank R. read more

After being a client of Baker and Asso for over a year, I am very happy with their management, especially Carol ! Always helpful, always available. I highly recommend Baker and Asso for rental needs! read more

I would totally recommend Baker and Associates to my friends and family members!! The employees are great and always professional! They helped me and my family when we needed the help the most!! For this reason, I will continue to use them and recommend them to others!! 5 STARS from ME!!!! read more

Baker and Associates have managed our rental property since 2010 and have done an excellent job finding tenants and managing the property. We are grateful for their many services. read more

Unfortunately we are still renting from them... But they are most definitely NOT a property management company I would recommend. The women working at the office in Santa Rosa are always very short, rude, and never seem to have much desire to help or listen to your issues. I've gone out of my way multiple times to to get things fixed in my apartment and every time I call they tell me the same thing and I get no results. As a person who works in customer service myself, I find it strange that these women even work there because clearly they do not enjoy what they are doing, and they don't care to help their residents who are reaching out to them. I would not recommend renting from Baker and Associates, unless you have no other choices read more

Really difficult to get someone on the phone here,and they have a super long answering machine message (like 2-3 minutes long) when they don't answer which is most of the time. They are completely unwilling to assist people with viewing properties outside of the hours of 9am to 4pm which is ridiculous since most people have to work during this time. Additionally, I called about a specific property they had listed on craigslist but when I called they couldn't tell me anything about the property, not even a date it would be available, only that they could put me on the list of interested people who would be called when it was available. I asked if they had anything available now which was similar and they said they didn't know and I would have to check the listings on craigslist. This isn't how I expect to be treated as a tenant, let alone a potential tenant so I decided to filter out all the properties they manage out of my search results in the future (add -"baker" to your search to do the same). I WILL NOT do business with them at all and I'd recommend any property owners look for someone else to manage your properties. read more

Absolutely terrible company until recently I would have rated them at least average however, my recent experience was so disturbing that I will avoid them at all costs. I have been renting a home from Baker for 1 1/2 years now have never been late with a payment and have had no complaints. I received a rental increase letter from them informing me rent would increasing starting Aug 1st which I had no problem with I mistakenly thought that the rent would be the same for the August month with the increase due at the end of the month so I wrote a check for the amount I usually do and dropped it in the mail. I get a phone call two days later with someone asking my name 5hen immediately in a condicending tone makes a remark on the rent being late and they were charging me a fee and that I owe $75 right away. I brush off the comment and when i asked for clarification on when the rent actually went up although i had obviously already gathered this information from the phone call i still would like more information. I got the same attitude with an added your confused and we it would be rediculous for someone to think that rent would increase for the following month. Despite the fact that I would never talk to anyone this way I certainly will not be treated that way and I immediately asked to speak with a manager. I was instantaneously greater with a so your disputing your rent increase to which I replied the same as before as seeking clarification then I get a condicending tone and word for word narration of my contract. Needless to say I put things very stright about harassment and if they simply had some decency, simply stating that they believe there is a mistake and they did not receive the full rental amount I would have written a check right there and drove it down to there agency. I'm not going to say beware because it's honestly pointless and the words Hubris does not even come close to describing the filth that boils in their contentious cesspool. Make up your own minds however after that conversation I almost feel like moving out just to be rid of them from my daily life. read more

My partner and I have had a solid experience so far with Baker And Associates. They have been very attentive and the timeline from which we contacted them and the subsequent interactions were quick and easy. Carol was a great contact to have in the office, and pleasantly attentive. read more

Do not rent from these people. They do not return phone calls or emails even when I've had dead animals in my yard, which are probably dying from the rat poison they've put out for the rats living in our walls. After 2 and a half years of being a perfect tenant, they are nickel and diming me for my security deposit when I left it cleaner than it was when I moved in! They said there were frozen "bubbles" from cleaning product in the freezer, are u freaking kidding me? All my neighbors have also had issues with them, and from the other reviews clearly we're not the only ones. They will be nice as can be at move-in, but seriously beware! I've lived in numerous apartments, in SF and Santa Rosa and never had such a bad experience as I've had with them. My mother was shocked at the way i was treated during my move out walk-through. I don't normally Yelp! but feel it's my duty to warn others. I am reporting them to the BBB and the health department. I will also likely be suing them for my security deposit. Luckily my best friend is an attorney and is going to represent me free of charge. read more

Excellent property management company! They are responsive, caring and I have been a very happy tenant since December 2015! They are professional, kind and truly caring. Katherine is excellent at responding and making sure your issues are taken care of. Thank you to all of the excellent Baker & Associates staff! read more