Ordered residential metal roofing, paid in full in advance, was told during sales stage that the…read morelead time from shipments from Phoenix were a week and a half. Email the manager to get an ETA only to find out it's a month from when we purchased it. So we wait and Call the day before said delivery date to coordinate, the manager who sold it to us is out of town for a week, he never let us know we wouldn't be receiving our material before going on vacation. they don't know who I am, had to repeat my name 5 times, they go to check on our order and come to find out there's been a "glitch" and the order won't be arriving for another week, so now it's 5 weeks. We had roofers scheduled and would have to wait 2 months to get back on their schedule. We decided to cancel the order and go with something in stock in town, not at all what we wanted. Now they are saying the earliest they can get us a check is 11 days. We need that money to buy the alternate material. Horrible service. Buyer beware with this place.